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June 2024 by Brock Romano
All of the staff are extremely personable and friendly. They expedite your needs and handle crowds very well. Customer service is top notch and I know I’ll always get help with my needs.
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June 2024 by Isaaq Chouili
I am absolutely shocked at the service I received at this branch today. The manager was above and beyond in terms of simple customer service, the clerk was patient and outgoing. Very happy to be banking here.
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May 2024 by mike smith
I visited the Rockville PNC Branch and couple weeks back and my experience was outstanding, all thanks to the service provided by Georgia. From the moment I stepped into the branch, I was greeted warmly by Georgia, who not only remembers my name but also makes me feel genuinely valued as a customer.
What truly sets Georgia apart is her dedication to customer satisfaction. During that visit, I encountered an issue with a deposit approval, but Georgia's professionalism and expertise allowed the issue to be quickly resolved. In the end, her personalized approach to customer care made all the difference. Her friendly demeanor, which I am sure others have experienced, makes me feel appreciated and surely contributes to the positive atmosphere at the Rockville PNC Branch. I do have one branch closer, but always make the effort to go here. Thank you, Georgia.
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April 2024 by David Schmitt
Jember was so so helpful today, April 2nd. I called to check if any keys had been turned in today at the Rockville branch . She checked for them thoroughly. Although they were not found, I really appreciated her kindness.
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March 2024 by Seyoum Areda
Worst customer service I go to this morning and I ask her statement for six months and she told me she charged me five dollar for statement each month, and also a month a go I was ask withdrawal 7000 they don’t have money
She is offering me the nearest bank that’s weird.
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November 2023 by Bickersham
I'm a long-time PNC Bank customer who needed Medallion signature service, which apparently only the branch manager can provide. Left two messages and she never called me back. Trying to find another branch that offers better service.
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November 2023 by C.M. Conrad
I was stunned by the excellent customer service here, coming in to cash a check drawn on a PNC bank account. Well done.
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November 2023 by Fer Nand
Very professional and proactive staff.
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November 2023 by J Kim
I will never come to this PNC location again -unless I have absolutely no choice.I do NOT recommend this location at all. Gentleman named Bobak was the only staff behind the clear glasses right when I walked in, he was the only staff behind the glasses, (I could understand if they are short staffed at the moment), 1 lady who was working/ sitting at a desk to the left,lastly - another 2 ladies working/ sitting at the desks/ cubicles to the right,ZERO of the 4 total workers/ teller/ supervisors failed to have the awareness or at least even picked up on the fact that I myself, along with 3-5 other customers are coming in/ have been waiting for Bobak/ someone’s assistance, anyone’s assistance, etcand all of the 4 workers/ teller/ supervisors DID ABSOLUTE NOTHING,ZERO acknowledgement about the long and growing line - me waiting as well - which felt like I was going to stand for another hour, etc, no deposits and or withdrawal slips for self service for customers to fill out in advance to further save their time, etc, NOTHING.The employees did nothing, NO APOLOGIES ZERO COMMUNICATION or attempt to resolve this issue.This is my very first time and will be my very last time being a customer at this Rockville, MDPNC location.
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October 2023 by Henry Scott
Great branch! I arrived ten minutes before closing time on a Friday (never a classy move) and still got excellent service from the team there. Representative Bambina was very kind, knowledgeable, and extremely helpful and got all my concerns addressed.
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July 2023 by Ambar Corvera
We were running late and arrived at the bank 2 minutes before closing. I try not to do this, coming from customer service I recognize this causes the staff to be late. The team here was so friendly and helpful. We did not feel rushed at all. Kudos to the office manager at this branch. Excellent customer service at this PNC branch.
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February 2023 by L R.
Is anyone else tired of the incredible smoke job you get when you come into this branch. I actually came in with a problem today. Instead of a definitive plan to address the problem I got all kinds of but kissing, and two attempts to sell me a credit card. But my problem not appropriately addressed. Details below. I went into the branch asking for help with a $500 duplicate charge from a store I used my atm card at. (The store charged me once as an atm, then as a credit card. So the charge went through twice). Before the desk based teller would even address the issue I came in for she wanted to know why I wasn't using their % back card. Finally, after redirecting the teller, she looked up my info and basically told me that the transaction is between me and the store, however, the dispute was in. And at the end of the day it's the store who needs to resolve the issue. I told the desk teller I contacted the store and they can only see one charged not two. So how can we resolve this? Again, she intimated it's the store who has to address it. So basically I'll be loosing my $$. Not receiving a good answer i went outside and called the store back and got a store rep on the phone who said they would speak with the bank. So I went back in the bank and told the teller the store was on the phone to address the problem. The teller then literally put her nose in the air! And said she would not speak with them and walked into the back. This is a teller who is chronically desk based and spends all her time kissing you know what trying to upsell products. How come when you go into the bank with an actual problem they won't help you.I realize this Has to get taken care of on an auditing level, however, the tellers that work there could be a little more helpful when there's an actual problem and not stop trying to upsell you perhaps we could not have yelp. They can also learn how to be polite, not the fake polite when they're trying to sell you something but the actual polite that the rest of us have to have an our jobs. Why do banks get a pass. PNC just lost my next car loan and my next mortgage application. I hope eating my $500 was worth it.
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August 2022 by JOHN RODRIGUEZ
The best customer service I have experienced at a bank for so long.John Rodríguez
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December 2021 by sam s
This branch is awsome, especially Santiago.
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November 2021 by Andrea Simhony
Santiago was absolutely amazing and very patient.he helped my kids open a debt card account. Easy to work with.
