-
January 2024 by Stephen H.
Lack of customer service. I asked the cashier for a help. She just nodded not even helping. We had to come to the cashier again she gave me an attitude. So we got frustrated and waiting. Finally a guy came to my wife and helped her for short. Petco needs to be more training in how to approach and helping a customer.
-
December 2023 by Giselle A.
I took my dog for a trim and grooming the lady that helped me upsold me from 80 to 110 which was absurd but the price isn't what bothered me. I was asked to come pick my dog up because he wouldn't want to leave the crate which is understandable . I come pick him up and she said "let's see if he finally wants to get out" with an attitude which was unnecessary he saw me so obviously ran to me. She than said " oh yea now you can leave to your home" and followed with a "ugh" These comments were childish, irrational and extremely unprofessional. Makes me wonder if she took her frustration out on my dog at the fact that he wasn't being complying. Disgusting attitude from the moment we walked in. Oh and as she was checking out another customer her attitude was totally different maybe it's because I'm Hispanic and the other lady wasn't hmmm. Anywho will not be coming back here disgusting human being to stoop down to a dog by saying rude commentary.
-
November 2023 by Allyn F.
I came to this location yesterday for dog grooming and my dog's stylist, Lesly C., was amazing; she did a wonderful job grooming my miniature goldendoodle, so if you have the same breed or any dog with a curly coat, I'd highly recommend her. I'm giving a five-star rating for the grooming and customer service, however the store itself is quite dirty. I noticed there's a smell due to dog pee and I'm unsure how often it gets cleaned, other than that I love the numerous amounts of products they have for any kind of pet.
-
November 2023 by Tyairha T
Best service hands done. Great prices and great staff everytime!
-
October 2023 by Anna D.
Rockville store is filthy and unsanitary, specifically floors have feces on it all over the store. Groomery staff specifically the lead is not able to work with large dogs. Brianna seem to be scared of big dogs. On multiple occasions while another groomer performs service, Brianna stops service because she feels scared. Store manager refusing to acknowledge groomery issues. groomery lead refused service to my large dogs because she is scared of them. Groomer in the same facility took care of my dogs with no issues for 2 years. Hope this helps all fur parents with xxlarge puppies.
-
August 2023 by Marshall S.
Out of all the pet shops I frequent for Bearded Dragon Food, This is by far the best location of local pet shops. Others have mounds of dead live bait that sits & sits for weeks to rot that unexpected buyers do not investigate before purchasing. Today would mark about the tenth time I've been to this location and a member of the staff actually looked and declared my meal worms were in fact alive ! I believe it was the manger today that inspected my meal worms
-
June 2023 by Lara C.
Just had my dog bathed and nails trimmed at the Rockville, MD location. When I picked her up, the groomer taking care of her said she did very well. My dog seemed fine until we got home when she started licking one of her paws. I took a closer look and there was dried blood on two of her nails, and the rest of her nails were trimmed extremely short. Not one groomer there said anything to me about it, which is rather infuriating. My dog gets very anxious as it is when she gets her nails trimmed. Between this and having read many concerning reviews for this location, we will most definitely not be returning.
-
May 2023 by Dontae G.
There was no one at the counter, we had an appointment and we waited for the groomer for 30 mins past the time. The cashier in the store pages them 3 times and still we waited!! I wouldn't choose this location to get your dog groomed. They seem like they move on their own time!
-
April 2023 by Gabriela W.
Some of the mice didn't seem particularly well, and the other mice just trampled all over them. Disconcerting to see this, especially with my little one present. Also, the male employee in the fish section yelled at us. Dude, really? Is that necessary? Again, my little one was present. Would not return.
-
April 2023 by Theresa Q.
I have gone to Petco's vaccination clinic for over 10 years. Today my appointment was cancelled by Vetco and they do not have another appointment in time. The second vaccination has to be done within 3 weeks. Vetco will not help because it is Petco. Petco will not help because it is Vetco. Nobody cares about this problem. Please do not support Vetco or Petco. You are not valued and eventually will be burned. Do better Vetco/Petco.
-
February 2023 by Love J.
This place is ok. Not that great but not bad. Just OK.My fur baby comes here too get his VIP treatment every 2 months. ( he's on a budget )My pup sons groomer is the tall african american guy. He's super nice. The soaps they use make my dog go on a forever itching spree. Hypo allergenic my booty. His nails are still very long after a trim and his fur is rough asf. Just rough. So rough I get paper cuts from his fur until it grows out.They people are nice and understanding. My dog is very shy and afraid of big dogs. His groomer really does his thing with my fur babyIm always pleased after. Its the minor details that stress us out. I will bring his own soap this time and ask for running nails and not I walk on glass nails.
-
February 2023 by John L.
Pro: big parking lot, clean environment. Con: price, tipping before seeing result. This review is for the pepco grooming service. Our dog nail was long and every time he hugs us it would scratch us. We used pet smart grooming once and the result was very mixed. After looking online at the packages & calling to ask questions we decided to give petco a try. The parking lot is big so no issue there. The groomers gave us a 20 min head up the the session was almost completed. Overall, our dog nail was neatly trimmed and the gentle soothing bath made his fur all soft. The only negative thing was that before taking our dog from the groomers we went to go pay for the service and at the register they ask if we wanted to tip for the service before even seeing how the dog looked. All in all, not a bad experience and we may use the grooming service again in the future.
-
September 2022 by Emma Brown
The vet team (listed on the visit summary as Cristen S., Haley G., Michele W., and Dr. Wendy H.) was friendly, gave helpful advice, and took great care of my senior dog. Thank you!
-
September 2022 by Cristy Mtz
All the staff very friendly and helpful I had a great experience
-
April 2022 by Sylvie C.
Many moons ago, my dogs got very sick from visiting the grooming salon and I swore off returning. I signed up for the VitalCare plan by Petco last year in Virginia Beach that includes free nail trims and toothbrushing amongst other benefits. We get $15 in PalsRewards and 10% off for food purchase + 20% off any grooming services, etc. You also get $20 in PalsRewards x2 for wellness visits at your veterinarian too. All in all it's a good plan in my opinion. Well, I was going to Petco in either Vienna or Fairfax during my weekly errands trip but so glad I gave the Rockville location a try again. After all, this location is walking distance from where I live, so it's a heck of a lot more convenient to swing by. Lesly in particular has been excellent at trimming my elder beagle's nails and getting my younger one's toothbrushing done. Both are particularly difficult to get either of the important grooming aspects done at home so I am so happy to have it completed for nominal costs. Lesly is always on-time and I've never had to wait for long. By the time I'm usually done at the cash register, everything is done already. It's so fuss-free and stress-free. I love it. I wouldn't hesitate anyone to get grooming needs completed by her.