The Chevrolet Service Center in Rockville has received mixed reviews, with customers praising the excellent service and customer care provided by the team, while expressing frustration with the lengthy wait times for maintenance services. Customers have highlighted the professionalism, courtesy, and honesty of the service center staff, particularly in dealing with complex issues like a leaking steering rack and a recall for Takata airbags. The team has been commended for their consistent communication, prompt resolution of problems, and willingness to work with customers' extended warranties to cover the costs of necessary repairs. However, some customers have expressed frustration with the maintenance department, noting that they have had to wait over two hours for routine services like oil changes, despite arriving at the earliest possible time. Despite this, the overall sentiment towards the Chevrolet Service Center is positive, with customers appreciating the care and attention they receive from the staff and the quality of the work performed on their vehicles.
Originally came in for a transmission flush and turns out my vehicle had a recall for the takata airbags, Ourisman helped me out. Best service center i’ve been to so far!
July 2023
Bought my car here, everyone was so nice in sales and everything, car still great 2 years later. The maintenance however is extremely frustrating. You could come at the earliest oil change time and still wait 2+ hours and it's so frustrating. Love me car and the sales team there but maintenance department is super frustrating
July 2022
This place is very decent and organized. Nick was very professional and patient. My old car had an issue with the electrical system that unfortunately expired the date of warranty coverage. Nick and his colleagues still tried their best to consult with GM and save me money!
