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October 2023 by Pat Cunningham
I bought a parcel shelf for the car.Excellent and friendly service from the parts department.
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October 2023 by Jay K.
This dealership does not respect its customer nor provide accurate and reliable pricing. I arrived on time to my appointed. The appointment was scheduled a week earlier to address several items noted on a multipoint inspection. They were supposed to install a license plate bracket, and replace the passenger cabin air filter as well as the engine air filter. When I arrived the estimate I was presented was $120 (25%) more than what was quoted when the appointment was scheduled. When questioned about the discrepancy the service tech corrected the estimate. I waited over 4 hours at the dealership to have this relatively minimal work completed. No one approached me or gave me an update. When I asked the service technician for an update he told me "the shop had ran out of the part and was getting it from the warehouse". This was the same excuse I was given a week earlier when they failed to complete the work on my first visit. Is the warehouse 2 hours away? Why was the part not present when they knew the appointment was scheduled? Is there a run on license plate brackets? The dealership showed zero urgency to complete the work and zero respect for my time as a paying customer. I cancelled the bracket install and asked for my car back.The dealership's pricing is misleading and they are dishonest in how they present it. When I was presented with the final bill there was a $45 "miscellaneous service" charge included. This was in addition to the amount I was quoted. The miscellaneous service charge was a 21% mark-up on top of the work that was completed. The service manager indicated this was a set percentage applied to all bills to cover random expenses like paper floor mats and small screws. Nowhere, at any time, in any conversation was this mark-up mentioned. Isn't this exactly what the parts and labor line item covers? I had 2 air filters changed and they added a mark-up more expenses than the air filter for "random small screws". The dealership then added a 3% credit card fee mark-up (which was disclosed). All told I was charged 25% in mark-ups for a basic service item. I left feeling like I had been taken for a ride and the dealership had zero respect for me as a person or customer. They were dishonest in their pricing. Lazy in their work. Disrespectful in their approach to the customer. When I left the first time I felt slightly used but chalked it up to dealerships. This time I felt like nothing more than a bank account to be milked dry. They were so dishonest that I actually popped the hood to confirm they put the parts they had charged me for in the car. Needless to say, I will not be going back.
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October 2023 by Alex Mendoza
Auto parts . Guys very helpful. Friendly and courteous. I definitely recommend his service
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October 2023 by Kenneth N.
All around standard dealer, but upgraded loaners available. Only plus about the place. GET EM
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September 2023 by Peter T.
First thing of any business you go in his customer service dislocation it has poor and bullshit customer service attitude problem, that customer service especially manager I don't know she wants a manager or not. Honestly I forget her name and I don't wanna even remember her name anymore. Only thing I don't recommend these car dealer to nobody. Please don't go there you can see from the app days rate is only two*it's mean something wrong with this business . That poor bullshit, customer service attitude problem. Forget about the rest of the stuff.
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July 2023 by Kim J.
Bought my car here, everyone was so nice in sales and everything, car still great 2 years later. The maintenance however is extremely frustrating. You could come at the earliest oil change time and still wait 2+ hours and it's so frustrating. Love me car and the sales team there but maintenance department is super frustrating
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June 2023 by Sg B.
I should have read the reviews before dealing with this dealership. As noted by others in this review, these folks are masters of 'bait and switch'. They asked us to fill out the forms and took all our details presumably to sell a Bolt EUA premier. We were called by Joshua, the General Sales Manager at 2:34 PM on 24Jun23 to confirm our 3 PM appointment to sell the car. However, when we went there at the appointed time, we were told that the car was sold minutes ago (hard to verify and confirm). Their shenanigans are unbelievable. They use all types of pressure techniques. I will caution other customers to go their at their own peril. These folks are totally unreliable, cannot be trusted to honor their word.
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April 2023 by Anna P.
UPDATE: for real I wish I could give -100 stars. ONE YEAR and at least $300 LATER I have just now cleaned up the mess this dealership made for us in registering my car in the wrong state, assigning the wrong person as the primary owner, etc. Turns out nobody was answering our financing questions bc the person we'd worked with left the company right after we bought the car, but this company neglected to tell us that until I'd been calling for 4 months trying to talk to this person. In this process we've been reviewing our original paperwork and the license numbers, addresses, etc were all entered incorrectly. I'm an independent contractor and simply don't have the time or the money to be treated this way by these people. THIS PLACE WILL RUIN YOUR LIFE AVOID AT ALL COSTS
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February 2023 by Ekaterine Russ
Very good Service, helpful and friendly with the maintenance of my VW, special Scott. With the sale department I am not so confirm.
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January 2023 by K T.
Do not trust these people! They will quote you a price, take your deposit, and then increase the price by $4k when you're ready to pick up the car. They said they had other customers who were willing to pay more, so our agreement meant nothing. They sold my car to someone else the same afternoon I was supposed to pick it up!AVOID THIS DEALERSHIP AT ALL COST.
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January 2023 by Bruce F.
Took a deposit on a new car, went in to pick it up a week later. And they wanted $4,000 more, and said market has changed. Real hassle, not honoring what they had in emails to me. Actually said someone was using their email without their permission. Really, scummy behavior and then of course it would take a few weeks to get my deposit back if I did not go thru with the sale. Go elsewhere. If they promise you something, ask how you know there promise has worth.
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December 2022 by Samantha Gulla
Worstexperience I’ve ever dealt with !!the worst customer service at a dealership I’ve ever dealt with in my life!!!
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December 2022 by Jake Jacobs
Went in looking to trade my car in for a used car. My salesman, Reggie was a pleasure to work with, but for reasons I'm not sure of, Reggie only showed me one car. It was a good car and the price seemed reasonable, but it wasn't what I was looking for. Went back a few days later and was shown a different car, but again only one.
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December 2022 by Linh P.
I came in for a routine oil change. This is my first time visiting this particular dealership, but as any driver, I've visited several places for oil changes before.I do not recommend coming here.This was a very unorganized and rude establishment. As I entered, I tried to sign in to my appointment by talking to anyone. No one was responding to me as I asked for assistance, on a couple of occasions someone would look at me and then turn away. Not a single person said "sorry will be with you in a moment" or anything similar. I finally got the attention of a female employee, who told me to go right back to the area where everyone was ignoring me. Fun times.She tried to get her colleagues attention, to also only be ignored. After she continued to ask for assistance (to get me assistance), only employee finally responded to her saying he'd help as soon as he finished his current task. Then when he finally spoke to me, he did not believe a thing I said and requested I get on the phone to call my boyfriend to clarify what needed to be done. I've never been treated like this at any car dealership ever, not even when I was a new driver. After waiting for the oil change to be completed, I witnessed another customer walk in. Only to also be ignored. She asked for assistance, eventually someone responded and said that they were all busy. What were they busy doing? I can tell you, they were deeply invested laughing at things on their cell phones and sharing a bag of popcorn.
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October 2022 by Alexey Bogaevskiy
5 star service as car mechanic service would go. Otherwise,their emails, promotions, scheduling, appointment setup is a 1 star. Need to just hire a new company to service the website/marketing/scheduling. Current system is a disaster. Setup online, then called, they didn't find the initial appointment, fine, setups other one for the sa.e time date and service. Come in, and what do you know? No trace of appointment... Has email confirmation from the original online one. So they honored price and rebate and etc, no issue. But man... Horrible marketing/scheduling/customer awareness. I feel like I need to drive up and come in person to make an appointment for 1 to 2 weeks out.I even followed up and called after setting up online, to add recall service and make sure they get the part... Apparently it had to engage a third time to get their business to serve my needs.