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March 2024 by Paul Lamendola
Kilani was extremely helpful in our search for the perfect mattress. We’re very happy with the service and quality of their product.
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February 2024 by jeisen24
We purchased a mattress from Naturepedic yesterday. Ours saleswoman, Kilani, could not have been friendlier, or more knowledgeable. She answered every question we had and was a pleasure to work with. Much better experience than when we visited the Avocado and Saatva stores. I can’t review the mattress yet, but I highly recommend the Naturepedic store, and Kilani.
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February 2024 by Sheryl Finucane
Kilani was very helpful and kind, helping us order a new mattress. We have been back and forth trying new mattresses and she was helpful and patient navigating with us on the phone. We are excited to try our new mattress!! Thanks for the customer Service and kindness.
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February 2024 by Christina Puppi
Awesome experience! Lovely atmosphere and process made very easy by Kilani. Selected our mattress and ordered it all within 30 minutes!
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February 2024 by Lyndsey Clouatre
My husband and I visited the Pike & Rose Naturepedic store twice; once when we started looking for mattresses and again to finalize our mattress preference and make our purchase. We worked with Heather both times and she couldn’t have possibly been more helpful. Not only did she help us try a variety of combinations both times, but she even remembered what we liked at our first visit when we went in the second time. Heather made the experience a joy (which I don’t think I’ve ever said about any major purchase) and put zero pressure on us to make any decisions. We are very excited to get our mattress and will happily recommend Naturepedic and Heather to any of our friends who are looking for a new mattress.
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January 2024 by Laurie Adams
Exceptional experience shopping at the showroom with the store Manager Heather! Heather is knowledgeable and was eager to provide us with detailed information about their organic mattresses.I purchased a Naturepedic mattress 7 years ago and the mattress is in great condition and very comfortable with good back support. I met Heather a few months ago to purchase my son's first big boy bed and she helped me choose the correct mattress for him. My husband and I returned a few days ago to explore their combination mattress as we have differing preferences of firmness. Heather graciously worked with us to help purchase the best EOS combination mattress for our needs. If I could give a 6 start rating I would!
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January 2024 by Donna Slye
The sales associate was great. Very patient and knowledgable. Also, no pressure for decisions. Greatly appreciated!
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December 2023 by Zahir Albadawi
We just bought a Naturepedic mattress from the North Bethesda store. The sale associate Ms. Kilani provided us an exceptional customer service. She listened patiently to our criteria and knowledgeably explained all details about each mattress. Finally she customized a mattress that was perfectly fit our needs. It was one of the best experience we had in buying a mattress.
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December 2023 by Jennifer Gilmore
Incredible experience from start to finish. Kilani was so knowledgeable and personable. She listened to our requests and quickly directed us to exactly what we were looking for (I have an allergy to wool). She answered all of our questions and made checkout a breeze. I would purchase from this store again simply for Kilani's great customer service and knowledge. Highly recommend!
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November 2023 by Julie Palakovich Carr
Great experience shopping for and buying a new mattress. We've purchased from Naturepedic in the past and were happy with the products. This was our first time going to the showroom. Very knowledgeable and helpful staff!
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November 2023 by Debbie K
We were so impressed with Kilani’s knowledge of all the mattresses. Kilani was so patient as she switched out all of the mattress firmness options for us. Would highly recommend if you are interested in the most comfortable mattresses.
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November 2023 by Michele Waldman
Wonderful selection! Such high quality. I am excited to get our new bed. Kilani, the Sales Associate, was incredibly helpful and knowledgeable. I highly recommend Naturepedic - ask for Kilani! She was really helpful.
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October 2023 by Julia Cruz
Kilani was so incredibly helpful and so knowledgable and patient will all our questions!! Buying a bed is a BIG investment and we are SO glad we didn’t go with a temperpedic bed. We had no idea how much toxic chemicals were in beds and it causes illnesses/symptoms like cancer, headaches, tightness of chest, and much much more. These beds are SO comfortable. My husband and I got two twin XL with different firmness and an adjustable base that has really cool features. They also have a whole section for baby mattresses. We will only ever buy from this brand.
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September 2023 by Nicole D.
What a incredibly positive experience! Heather provided outstanding customer service, the kind I haven’t experienced in decades. She was responsive to my outreach and when we ended up playing phone tag, she texted to ask when would be a good time to call me — AND she called back at the time I was free. She was patient with my detailed and numerous questions regarding mattress and pillow specifications. When she didn’t have an answer, she followed up quickly after doing research. She was very thorough in her explanations, product information and recommendations. She actively listened to my concerns and was extraordinarily kind — she even offered to expedite delivery given my unique situation. If Heather is representative of the quality of Naturepedic products, I’ll never buy or recommend another brand as long as live. I can’t wait to have a good nights sleep! Thank you Heather! You are a true gem. ?
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July 2023 by Alina Kotelevskiy
We love our Naturepedic baby mattresses! Our first two boys went through the same one years ago and it maintained its great quality! We took a break from having babies and I had given our baby mattress away, but just recently we had a baby girl and I knew where we would buy her baby mattress! All our babies are belly sleepers and I am so at peace knowing these mattresses are breathable and are non toxic! Thank you Naturepedic for creating such quality baby mattresses.
