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May 2023 by Marjorie Kravitz
I go there to have my watch batteries changed. Service is always friendly and professional.
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December 2022 by Katherine M.
I came here after my wedding rings got snagged on a door hinge and warped my band and snapped my ring! Of course, I was very worried about whether my very thin banded rings would be salvageable. After coming in, they told me they would try their best, and gave me a very reasonable quote! And I just picked my rings back up, and they look sooo good. They even replaced a gem that got dislodged. I'm so happy with the results. They also have a gorgeous array of handcrafted jewelry that is absolutely stunning.
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July 2022 by Brenda K.
As we navigate a world of no customer service, it is such a breath of fresh air to work with Na Ohana Jewelry. Not only are Lauren and her husband, jewelry geniuses, they go out of their way to make you happy. I recently had them make earrings for my daughter's birthday. The earrings were exactly what I wanted and she loved them. I'll share an example of their incredible customer service -- I had to go out of town & was unable to pick up the earrings. I called the store asking what could be done to help, Lauren didn't miss a beat, she beautifully gift wrapped the earrings, and mailed them fed ex insured with signature. Na Ohana is a gem of a store and I can't wait to go back! Thank you!!!
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July 2022 by Yilian V.
Loren and her husband are really nice people and have a beautiful shop with tons of options. I am giving them 2 stars because of that, I would have rated zero otherwise. It's a different story for jewelry repairs, which was my experience. I went here to get a solitaire resized and I walked out with the ring resized, but damaged. You can see how the bottom piece of the ring is completely uneven, which is not expected from a resizing job. This was after the third attempt of Loren's husband to fix the issue, because when he first handed me the ring after the initial resizing it had bubbles at the bottom and I asked him to correct that. He shouldn't have tried giving me back the ring in that state, nor in the one I finally walked out of the store with. When I told Loren this, she said I could bring the ring back and that he would need a full day to fix it. Of course I didn't want to commute 1 hour there and another hour back to drop the ring and repeat to pick up. If he needed more time to do the job right, he should have told me when I was at the store, and not send me home with this low quality work. I took the ring to another jeweler who explained the reason for the bubbles was that the wrong technique was used for the resizing, and that the machine/technique he used corrupted the gold and created the bubbles and hence the unevenness. To fix this, they have to cut that whole part out and add it back with new gold, which will cost me more than a resizing. This jeweler apologized to me for what was done to my ring multiple times, even though he wasn't the person who did it (I guess the situation is that unfortunate and sad). All this to say - don't go here for a resizing if you don't want your jewelry ruined.
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April 2022 by Emily Hauter
Loren and Mr. Kim are just as lovely as their jewelry, if not more so. I always have the best time working with them on pieces.
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September 2021 by Thy Tran
Love the owners and their great services they provide. I’ll come back with custom jewelry ideas, and will refer to friends and family.
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May 2021 by Amanda M.
Beautiful, exceptional and unique jewelry. Wonderful customer assistance. Extremely pleasant, helpful, patient and eager to assist in any way possible. Lovely store and lovely employees.
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August 2019 by Tiffany S.
I had a wonderful experience working with Na Ohana. The owner is friendly, creative, honest and her prices are fair. I love that Lauren designs using top-quality materials. I have and will continue to recommend them without hesitation.
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March 2019 by Francine Seltzer
Loren & Mr Kim are true artists in design. They have beautiful jewelry. And they take time to talk to you about what u are interested in purchasing or designing. Wonderful people. I am a client of many years.
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February 2019 by Simon S.
I went in there to fix my wife's watch - the clasp was loose. With quite a bit of apprehension since I did not know if I would need a new clasp or anything. The proprietor fixed the clasp in two minutes flat. Very pleasant experience! I highly recommend the shop!
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January 2019 by Ali Jane McCain
Lauren is the most precious gem in this shop! She helped extend an heirloom pearl necklace and even ended gorgeous emeralds to compliment the clasp :)
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September 2018 by Tom Abella
Menu covers the classic dishes as well as interesting new things as well. Generous portions with the lunch and dinner meal options. Speedy service.
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September 2018 by Teres Wright
Friendly staff with a beautiful selection of jewelry especially black pearls
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August 2018 by Nancy Kay
Great! Beautiful jewelry,excellent customer service.
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August 2018 by Benjamin Fadl
Nice staff... I bought my engagement ring here!
