-
October 2024 by Zion Ong
Amazing staff Hector was very helpful in improving a cheap Amazon cello.
the bow broke after just a few weeks so we found the shop and Hector was very helpful in helping me understand the pros and cons for each of the bows (got a carbon fiber bow). I also wanted to replace the strings and he was very knowledgeable and helped me understand why my cello wasn't playing well and it was fixed (solving problems such the pegs un tuning, increased resonance) He also let me test out the cello and taught me how to use the reward system.
-
October 2024 by AuFin Shine
Great, helpful and friendly customer service
-
October 2024 by David R
Kevin was very helpful.
-
October 2024 by Jing Fu
Be careful when you sign any contract and leave your credit card information for this store/company. Their policy for rental and lessons will keep charging from your cards. One star gives to one or two store stuffs who are helpful. But they cannot do anything about store policy. Good luck with this store.
-
April 2024 by Benj Bin
Just don’t give your card info to this store. If not you will regret it.
-
March 2024 by Ariel Mendez
The staff here is very helpful and attentive.
-
March 2024 by EyuEyu Sisay
Bad very bad place. Don’t give your card information to this store.
-
March 2024 by Bino Cool
Just run away from this scum center. Once they take your credit card information, they will keep on stealing from you card. I’ve purchased guitar and started a takings a lesson but they are stealing the money for no reason. Now I’m on dispute.
-
January 2024 by Carlos Alfaro
Excelente thanks. I really give recommendation
-
December 2023 by charito sou
I went and bought some accessories for the violin, a very kind young man helped me, he explained to me with a lot of patience and fortunately he speaks English and Spanish, that is very important, I recommend it.
-
November 2023 by Amaey Shenai
Staff is knowledgeable and helpful
-
November 2023 by Ajith Jadhav
Great customer service and good promotion on rental instruments.
-
November 2023 by Dandrea L.
I had a good experience with the instructor. However, they are a disaster in billing. I can't even begin to explain the amount of postponed lessons... which is almost impossible to reschedule, I have on my account. They keep saying, "ohhhhh, you can have make-up sessions..." when, bc you're always booked at times convenient for students. " We have a 2:00 pm...." REALLY I'm in school! Meanwhile, they tell you that they can't stop the billing cycle. They can only push back every 2 weeks. I have gotten various numbers and sessions missing...just for them to say, "Sorry, your sessions have expired!"I'm out of all of june, july, and other dates... totaling 18 sessions. june and july are 8 weeks... but they calculated 3 missing sessions!Someone needs to be reported to the BBB and to have a major audit of their books! I should have read the reviews...
-
October 2023 by Sharon K.
Very poor experience...I came to the Rockville location more than it's fair share of chances and kept coming back because they kept automatically charging me. Do I came for 3 months and still would get attitude from He tor if something on their end didn't go as planned. There are young kids working here like Hector who are rude and condescending to the customer and shouldn't be here. They are not even knowledgeable when their tutors go on vacation or are running late and it's been a few times I've wasted my time bringing my child here to be told sorry, you don't have a lesson today! I even-spoke with manager Ryan who confirmed we had 3 lessons left and come in for one of those lesson, and they took me out of their computer system and gave away our time to someone else. So we were sent home and now there is no availability for our requested day and time! Please please do not come here. The teachers are not qualified and spend half the lesson tuning your instrument and then we had 15 min of a lesson left. Hugely disappointed!!!!
-
August 2023 by Alan Hernandez
This place was awesome, it was clean, had EXCELLENT customer service. Couldn’t find one thing wrong with this place. Hector one of the best employees here, definitely recommend.
