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February 2024 by Jani H.
Where do I start!! I wish I could give less than a 1 star! The cashiers in the front never want to help. I went to return something without a receipt and I was told I could not do that by jaldenagh I think that's his name. I asked him if I could look it up by my rewards number. He told me to check if I had it in an email and walked off. Then I was able to pull it up on the app and then he proceeded to ask me for a barcode on the app, which it did not have. So he asked me to enter my card I purchased it on. Now, this is where it burned me up! He could have easily asked me to enter the card I purchased it on at first! Then the pharmacy always has a line or is closed for an hour mid day.
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October 2023 by Claci N.
worst pharmacy ever, they are very disorganized and make you wait for hours passing the medicine for one to another worst experience
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September 2023 by C G.
Worst service ever. Would give zero stars if I could. Pharmacy staff is slow, belligerent, unwilling to help, rude, and go out of their way to make fulfilling a prescription difficult. Find another pharmacy- go out of your way if you have to. The staff at this location doesn't want to do their job.
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July 2023 by Christy M.
The main reason to use this CVS is they are open late (currently 10 PM; it used to be 24 hrs until the labor shortage). It's a typical CVS but a little less loved than some locations. If you care, they have a drive thorough. Pros: Usually well stocked Somehow always provided my meds despite a national shortage Pharmacy staff brisk but polite Never had a problem with delays They text updates on fills and waits Recent hires have improved service Drug disposal bin near pharmacy counter Cons: Crowded and busy, so there's usually a line (despite the techs working flat out) Atmosphere feels cramped Not especially friendly compared to some places CVS has high prices on meds Could they improve? Yes. This location should be twice the size considering how much business it gets. It's also just 2 minutes down the road from a Trader Joe's, which lets me combine trips. Snacks!!
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May 2023 by Courtney K.
I saw the low reviews but decided to give this place a chance anyways. Even after coming here for years and just putting up with it because of it's convenient location, I can honestly say every single negative review is 100% deserved. Some of the pharmacists here are just kinda average, they don't really care but as long as I get my script it doesn't bother me - we all have to work jobs we don't like. But the ahole pharmacist I just talked too made it very clear that he was going out of his way to be rude. He answered the phone like I was the biggest inconvenience in the world before I could say a word lol what gives?
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May 2023 by Jennifer C.
Terrible. Slow, rude, unhelpful. Couldn't even be bothered to look up information about my medications. Wait time for phone is also way too long. Tried 2 times to give benefit of the doubt and consistently terrible.
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April 2023 by Bruce M.
This CVS is terrible they are very unorganized and slow to move. I've gone to the drive thru multiple times and have sat and waited over 20 minutes and then have been told twice now that my prescription I requested to be refilled over a day ago was not ready yet. Like wtf are you doing all day that you can't count some pills and put them in a fucking bottle. I'm switching to the CVS on shady grove road they have way better service.
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March 2023 by Nancye B.
The absolute worst pharmacy in the area! My doctor called a prescription in Friday for a standard antibiotic. I got a message it would be ready Monday morning. When I went Tuesday at 6pm it still wasn't ready. I was told they were busy. This is medicine my doctor deemed necessary for my health, not dinner. Very irresponsible.
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March 2023 by Justin A.
If you like incompetent practices this is the store for you. I went to fill NY prescription and they told me unable come back tomorrow 30 day rule. So I went back then they said 3 more days. After I asked why they gave me the run around and asked who told me tomorrow. I described the man and they argued loud and unprofessional that no one like that works there. So I called giant in kentlands same day they filled it immediately. Cvs now loses my business. Don't waste your time. Go to a reputable pharmacy where competent friendly people work. Not min wage highschoolers it's your health not theirs
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March 2023 by Jonathan N.
CVS tried to charge us $190 for a prescription that we later got filled at the Fallsgrove Safeway for less than $7. Same exact drug and same exact quantity. When I tried to use a discount coupon, it was still over $100 at CVS. Poor service, high prices. We're going to move all of our prescriptions out of CVS.
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February 2023 by MiMi N.
This pharmacy is the worst. I wish I saw the reviews first. They never answer the phone. It takes way longer than normal to get a prescription filled. Make sure you call to confirm a prescription is ready.
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January 2023 by Danielle L.
Mary is the sweetest and is helpful every time i go. She doesn't just point you to what you need she takes you to it and shows you her different recommendations.
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November 2022 by Gregory Logan D.
This is the absolute worst pharmacy in the world. If you want to make your life worse in any way just try to get your prescriptions filled here.
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July 2022 by Joe H.
Does anyone else's CVS totally suck? Looking at CVS reviews, every single location has low scores. I constantly have to email 5 times or more just to get them to honor extrabucks deals that their own app says I have "unlocked." The "rewards" of free items for extracare members have been out of stock every day at my store. I've gone literally every day and gotten zero. The employees hate life and I feel so bad for them that I never ask a single question. It's basically an overpriced convenience store that false advertises. I signed up for extracare because they advertised prescription delivery. I have 4 prescriptions, they claim all of them are ineligible for delivery. I switched my prescription back to Safeway and there's hardly ever a line and the pharmacists don't want to commit suicide.
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July 2022 by Wendy L.
Do not order anything from CVS online. I ordered a few supplies for a surgery I had upcoming. I needed same day delivery and I saw that the few things I needed were in stock at the CVS 5 miles from house. After my order confirmation, I hadn't heard anything. The delivery never came, three days later, I got an email it was coming later that day. It never came, two day after that I got an email saying it was coming on July 1st. This was the day after my surgery and six days after the "same day" delivery was supposed to come. On July 1, I got an email that my delivery (coming from Los Angeles) would be there by July 6. There are no words, at the total incompetence, not to mention, now when I heal enough, I get to be inconvenienced and have go to a CVS to return everything. FYI I had to buy my supplies from Walgreens and I got them with 1 1/2 hours the same day.
