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“Very friendly and professional. Had miserable experience at AT&T at shady grove office, found this location on google maps by its rating - have to say the crew is the best - quick, friendly, professional!”
10AM - 7PM
2102 Veirs Mill Rd, Rockville
Mobile Phones
“I would like to sincerely recognize Wilbur at the Cricket store for providing truly exceptional customer service. He went above and beyond to help me successfully port my number from Boost Mobile, a process that turned out to be far more complicated than expected. We worked through this for nearly five days, and throughout the entire experience, Wilbur remained patient, persistent, and fully committed to resolving the issue.
He even went as far as allowing me to leave my phone with him while he personally contacted customer service multiple times to obtain the necessary code and ensure everything was properly handled. His dedication and willingness to take ownership of the situation made all the difference. I had been trying to complete this port since Sunday, and by Friday, thanks to Wilbur’s determination, everything was finally resolved.
Wilbur exemplifies what outstanding customer service should look like. If more businesses had employees with his level of professionalism, care, and commitment, they would undoubtedly thrive. Thank you, Wilbur, for going the extra mile and for making a frustrating process a positive experience. Your effort is truly appreciated.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“Great customer service. Hands down the best ATT in the area. I forgot the name of the manager , starts with a Y , I think it was Yabun ( sorry if I got it wrong). He was great , highly recommend this ATT.”
“it’s been very helpful seeing how dedicated Brandon is on helping me upgrade my phone. He takes the time to help me understand the different plans, promotions, and store products. He’s patient & genuinely cares about giving honest guidance instead of just making a quick sale. His kind of integrity makes a big difference in sales.”
“Great results! I only had one to two bars on my cell for a year at the office but when Atlantic Tech Group installed our booster, I consistently have full bars. Job well done, worth every penny!”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
“We switched back ins 2024 from another phone carrier and the staff Faith here took over one hour to patiently and kindly guide us and walk us through the entire process to get 6 lines over to T-mobile. She also gave us the best deal possible and after all the discounts, we got an amazing plan with amazing prices. Although it took a lot longer than anticipated, we were satisfied with the wonderful service from Faith who helped us without making us ever feel unwelcome.”
11AM - 7PM
5700 Bou Ave, Rockville
Mobile Phones
“Been to this Target store twice in the last 3 days. Saw some great deals on Headphones, Clothing items, DVDs and Trading Cards. It's always convenient to park on the 3rd floor of the garage. The 1st floor is always congested, because people always park there and act like that's the only available parking area, causing so much traffic!Anyway, there's a Starbucks inside this location, which is nice. The employees are friendly and helpful. The layout is great, pretty organized for the most part and things are easy to find. They mostly have a variety of items in stock and with good inventory.”
“I have been an AT&T customer for many years. I had a new IPhone 17 mailed to me. I could not get it to sync with my Apple Watch. I took it into the AT&T store on Rockville Pike and was lucky enough to have Charley Novoa wait on me. He immediately rest assured me that he could solve the problem in no time at all. Sure enough a few minutes later problem solved. Charley was fast, nice, polite and couldn’t have been more helpful. If you go to this AT&T store I strongly recommend you see Charley for all your phone needs. Thank you Charley. Terri”
“Carlos helped me move back to T-Mobile after a disastrous 3-week stint with AT&T. He, Abby, Amber and Sachin were so helpful and nice. I had several business lines to move back and they handled everything with ease. Their professionalism and expertise were night and day compared to the competition. I walked out with everything set up and working, which one would expect everywhere, but I found out is not always the case. I highly recommend going to this store in particular if you need anything. Great service. Great people. High recommend.”
“I have been to this store twice recently. On both occasions I walked in without an appointment. The wait times to work with a person were reasonable and clearly defined. While waiting, I was able to overhear some of the issues that customers bring into the store. The problems presented to the Verizon Wireless technicians were complex and variable. My situation was no different.
I was fortunate to receive help from Issac. He was kind, easy to work with, and he worked diligently to resolve my phone issues. Thank You Issac!”
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“I had a great experience yesterday with my phone the gentleman working helped me with many issues I was having even though my phone was “unfixable”, he even helped me call customer service to get a new phone. He went above and beyond!”