-
March 2024 by James D.
Lost my phone number. Held my laptops for a week and charged me $80 to quote me $500 to repair a 300 dollar chromebook and not able to repair a hinge on an MSI laptop with minimum damage. Do not use them for repairs.
-
March 2024 by David R.
Tech support here is the worst. I have had two terrible experiences. First, I bought a Dell PC that Microcenter had supposedly "upgraded" by installing a larger SSD drive. In fact, they used an inferior SSD that caused the PC to regularly crash. I brought it in and they claimed they couldn't replicate the problem, though it was widely documented by others who had purchased that "upgraded" model and reviewed it online. Dell sent a tech to my house who could not diagose it, and then I shipped the PC to Dell. Dell determined that the problem was the so-called "updgraded" SSD drive, which Dell wouldn't replace because Microcenter, not Dell, had installed it. I was finally able to get Microcenter to replace their low quality SSD, but not until after months of back-and-forth and long periods of not being able to use my PC. Second, Microcenter is the local servicer for Lenovo. My laptop battery died and Lenovo directed me to bring it to Microcenter for an in-warranty replacement and installation. I dropped it off on Feb 19, 2024 and was told by Microcenter I would have it back in around a week (both Lenovo and Microcenter said that it takes 3-5 days to arrive after Microcenter requests the part from Lenovo). Later the same day (Feb 19), Microcenter sent a text saying they had ordered the battery and it would arrive in 3-5 days. After a week, it was still not done. I texted Microcenter and received no response. I called and they said the part had been ordered and would arrive any day. That was a lie. In fact, they had not ordered it when they claimed they had. I later learned (from Lenovo) that Microcenter didn't request it until March 5 -- three weeks after I brought it to them and 3 weeks after they claimed (falsely) that they had ordered it. When I confronted Microcenter with that information, they admitted that the only person who can order from Lenovo had been out on leave and had not ordered it until March 5. I still don't have my laptop. I just returned from travel where I needed it, and I am about to leave again on travel in a few days where I will need it and may not have it. They are truly the worst.
-
March 2024 by Gavin E.
I'm pretty sure someone who worked here walked me through every piece of the water cooling build within my 30 minute or so visit. Very detailed and basic understanding of every bit of the process from whoever gave me the advice. Greatly appreciate this business! Only took me 24 hours to put the whole damn build together from start to finish, lots of caffeine needed for it!
-
February 2024 by Dee Z.
Micro Center needs 2 reviews, one for prices of computers and monitors (5 stars) and one for advice from sales (that would be 1 star). Unfortunately, by the time the sales people get done with you, you've spent much, much more than if you bought the equipment at a more expensive store. So my advice is: if you can get tech advice from someone you trust before you go to MicroCenter in Rockville, then it makes sense to go there to purchase exactly what you want, and ignore all the extras they try to sell you. For example, if you have Microsoft 365, you don't need the expensive ESET ant-virus system the salesman insists is essential. And definitely don't get their service contract. I knew that the salesmen were on commission, but I never dreamed they would lie to me to get me to spend so much more.
-
February 2024 by Ethan N.
I'm writing this review for the above and beyond customer service. I recently attempted to build my 3rd PC and bought most of my parts from Microcenter, given that it's such a convenient place to buy parts en masse. I initially bought them a month in advance of my case arriving. Unfortunately, the first motherboard I received had a corrupt BIOS (Fault of ASRock, not the Microcenter) but despite the purchase being a month old they still allowed me to exchange the board. Even more tragically, after I assembled the PC with the new board the GPU was undetectable and I brought the entire computer to the service station for repair. They very quickly found out the PCIE slot was damaged (again that's the fault of either ASRock or even potentially me) and they yet again offered me an exchange on the board. Such an incredibly kind gesture and one that I will not forget when coming to the store later for parts in the future. Thank you (and pardon me if I'm misremembering names) to managers Lindsey & Scott, as well as the technician that worked on my PC, Steven for saving me $460. To my dismay, the 3rd motherboard's PCIE still won't recognize the card, but I believe that is a problem with the motherboard model- so I will likely be back in a couple months to buy a new motherboard and potentially the service desk to guarantee I'm not the problem in this impossible PC equation; but I have no doubt they will have incredible service when I return if the people I worked with represent the staff as a whole. Thank you Microcenter!
-
February 2024 by Joshua H.
Glad that we still ha e a brick and mortar store like this around! Ba-ba-booey!!!!!!!!!
-
January 2024 by Kevin A.
Needed a simple laptop repair recently, and it was the worst experience I've had with Microcenter in more than a decade as a customer. Job took nearly 3 weeks because they ordered the wrong part. Worse was the automated info system which sent me wrong updates multiple times. I had to call the service dept every 2-3 days for accurate info. Computer eventually was fixed.
-
January 2024 by Elyse O
Came by on Sunday to pick up parts for my new PC. Daniel helped us (three times!) and was exceedingly patient even when we chose to change out some parts on the fly. He recommended others, looked up my dinosaur case for compatibility and we were in and out painlessly. 10/10 dude would ask Daniel to be the best man at my wedding
-
January 2024 by Bill Johnson
They refuse to give you bags to carry your expensive purchases. No signs or any obvious notice about no bags being given at checkout but they'll definitely try to upsell you on "reusable" bags that have to be purchased separately. The clerk tried to blame the County for the change, then told me my memory of getting a bag at checkout just a few months ago was incorrect. They also suggested I take a shopping cart all the way down the elevator, all the way out to my car, and then bring it all the way back to the store. Not happening.I've spent several hundred to several thousand a year at Micro Center for many years but won't be doing so again. My next tech buys will be from Amazon or maybe Staples. I will be looking for alternatives. I know that I won't be the only customer they lose over this, and I'll tell everyone I can to make their tech purchases elsewhere.I'm spending several hundred dollars and you can't even give me a bag AND tell me that the only bags available have to be separately purchased??? You've lost me, Micro.
-
January 2024 by JO X.
"You have called the National help line"- and they have you ringing for 30 min. Chat closes if you keep typing, so basically NO Online help.
-
January 2024 by T B
I came here to buy a case, keyboard and memory, this place had everything I needed. Everything about this place is how Best Buy and other electronics stores should strive to be. The 1Tb memory was in the wrong spot and they honored the price! It was 100 dollars and I got it for $50! This place is awesome! Return is 30 days for open item! You will just have to give them a reason why you’re returning it!
-
January 2024 by Christian Vetencourt Alba
You can find great deals and all kinds of PC components. Even if you're not a geek guy or someone who is not familiar with technology, they will help you with all your concerns. Great variety of components and reasonable prices. Highly recommend the store.
-
December 2023 by Samuel L.
A classic store to purchase all things electronics. They specialize in computer gaming components and their staff is always ready to help you with any questions you may have. The micro center system itself is a bit weird as it is per region so I couldn't earn my personal points on my account, strange but oh well. Overall, this store fulfills the electronic, computer, streaming needs I needed and I'll definitely be back if anything breaks :')
-
December 2023 by Madison Baltimore
I will start by staying that I am a student who came in for a charging issue on my computer. I got the diagnostic done back in October and they told me I needed a new battery. They allowed me to pay for the battery and still hold my computer until it came in. I got the battery replaced but the issue still wasn’t resolved. I came in for them to look at it and fix it and they told me they needed to order a new DC jack. Over a week goes by and I never heard anything back about the part so I inquire and it was never ordered. They finally get the part ordered and I get my laptop serviced. I take the device home and the laptop does not even charge anymore.I brought the computer in AGAIN and they finally tell me that it’s an issue with the motherboard and it’s better off to get a new computer…. after 2 months of visiting the store over 6 times (and I do not live close). The front of the store manager Alexis was very nice to refund me the money I paid for service (on a store gift card) and a small discount on the computer. I paid for data migration that day (yesterday) was told it would be ready by close, 9pm. I didn’t hear back until around 8:30pm saying that the computer was not ready and I would be compensated for the inconvenience. I just picked up my computer (12/9) and received some money back (Alexis again). I’m so frustrated with this experience and I hope no one else had deal with this.
-
December 2023 by Sadikquah Flowers
Microcenter is great for getting different PC parts and getting your PC serviced. They built my PC after a friend tried valiently to do it for me, but I needed a professional. So glad we have one of these in the area.
