-
February 2024 by Amber M.
My fiancé and I were looking for wedding bands and happened to stop at Mervis. They're normally appointment only, but they let us do a walk-in and were very welcoming! Elizabeth worked with us on finding exactly what we wanted, even making suggestions along the way for things we hadn't even considered. Although she had an appointment scheduled with another customer, she did a great job helping all of us, and I didn't feel rushed or ignored. She even cleaned my engagement ring while we were there! 10/10 recommend Elizabeth for all your jewelry needs! Overall, absolutely amazing service!
-
December 2023 by Ada T
We just got our engagement and wedding bands from Mervis, and we're so happy with their customer service. The staff is not just friendly but also really professional and knows a lot about jewelry.Our jewelry advisor was Solina. She was super patient and enthusiastic! Helped us learn all about diamonds and pick the right one. Even stayed late so we could order after work. Always followed up and was there to answer our questions by phone or text.Overall we had a great experience buying our rings from Mervis and would recommend it to our friends and family!
-
December 2023 by Kimberlee Vandervoorn
Mervis has been our jeweler of choice since we met Elizabeth 10 years ago. Mervis offers gorgeous diamonds and unique gold pieces to fit any budget and there is no better expert than Elizabeth, a highly knowledgable professional, to help navigate Mervis’ impressive offerings. We come back time and time again to work with Elizabeth, who is an absolute joy. We have also found the owners, Jed and Ronnie Mervis, to be engaged and delightful. My husband and I take every opportunity to send family and friends to Elizabeth and Mervis for the best service, expertise and selections.
-
December 2023 by Katherine Pearce
This is by far the best place to go if you’re getting diamonds. They are very hands on and you have their undivided attention. At our visit the advisor Janette Davila was the best ever. She was a very good listener and provided the best service. She’s funny and professional at the same time. She took her time to provide and make sure we had exactly what we were looking for and needed. I highly recommend this place to everyone. They are truly great and caring individuals. Janette Davila, our sales advisor is the rockstar of the crew. She is truly the best because this is who we personally dealt with.
-
December 2023 by Lindsay
I was very disappointed with my experience at Mervis. This first time I went in I wanted to look at a bunch of rings and try rings on, but instead I was asked by the associate what I liked and she brought me back a few rings to try on that she had chosen. I barely saw any rings and they were not what I was interested in. After I went to a few other places I decided on getting a custom ring made based on a design I found online. I went to Mervis again and showed them the design. The sales associate looked at it and said it would be a reasonable price that was within my budget so I said great let’s go with this. I then waited a week and a half for the CAD and when it was finally ready they said “oh by the way the price is actually double what we told you it was going to be.” They said it was a difficult design and that’s why it was so much more than they had said it would be. They tried to find some other options that were similar but they were still out of budget and I really wanted my custom design. I almost gave up until I went to Kensington jewelers and showed him the same design and he quoted me the original price that Mervis did and said it would take half the time mervis said. He stuck with this price and delivered it quickly. I was really annoyed with Mervis for wasting so much of my time and pulling a bait and switch on the price. Do yourself a favor and skip Mervis and just go to Kensington jewelers!!
-
November 2023 by Blair Brylawski
This is for the Boys.Call Janette, or book an appointment online to see her. She will treat you like a VIP, regardless of how much you spend. If you are getting a $1,000 ring or a $30,000 ring she is so honest and incredible.I looked at over 100 stones from different stores. Looked at every website you can google. I saved 35% buying at Mervis vs online. If I started at Mervis I would have saved so much time and headache.Janette never tried to upsell me, I told her my budget she ordered in stones that were in my budget and coached me through the entire process with a concierge level of assistance.She even sent me settings when she saw them when she thought they matched the style I was looking for.I got a ring and a diamond that looks incredible! INCREDIBLE FOR AN UNBELIEVABLE PRICE!I just got my engagement photos back so I can make this review.Because of these photos here are some disclaimers.Yes I know my soon to be wife is out of my league.No, I don’t know how I got her, but she says she likes the food I cook so strong foundation there.I know the ring looks giant and Boujee, I did not have to pay giant and Boujee price.I hope this made you laugh and helped you guys through this process. This was stupid stressful for me, up until the point I walked through the Mervis Doors and met Janette.
-
October 2023 by Lynda Witten
I purchased a pair of lab created diamond earrings from Mervis Jewelers in September of this year. I met and worked with a wonderful young woman named Elizabeth. She not only helped me decide what style, cut and size would work for me, she took time to educate me about lab created diamonds. She explained how they were made and how Mervis and she would choose the stones used for my earrings. She was so patient helping me find the perfect stone and she searched to find a perfectly matched mate. I can not recommend a company or sales associate more enthusiastically than I do Mervis Diamond and their amazing employee, Elizabeth! You will not be disappointed.
-
October 2023 by Eric Godfrey
Excellent service and a wonderfully friendly and helpful staff. Received help from Sonila, who was an incredible staff member to work with. Whatever your occasion, a birthday present or an engagement ring, and looking for something extravagant, I absolutely recommend it!
-
October 2023 by Arthur Castle
The customer service was superb. I arrived early but not a problem. I met with Mrs. Luzi and she was attentive and concerned about my happiness. She helped me select the right pair of earrings, but first she asked about the price range. She was professional and easy to work with. I will back to upgrade my diamond earrings and be a customer for life!
-
October 2023 by Sarit Sichel
This is the ONLY place to buy diamonds and quality jewelry in the area! As a designer and a very astute shopper I assure you that I have done the research and I have recently purchased the most beautiful diamond necklace ever from Ronnie Mervis. Sonila was my consultant and with her expertise, perceptiveness, and utmost patience she helped me create my own custom design. I now have a treasure that will always be around my neck. Mervis gives you the ultimate quality for the absolute best value. I have never met a jeweler with more integrity than Mervis.This is it!!! ??
-
September 2023 by Arash Mehrnama
Sonila was amazing! I knew I was in good hands from the moment I walked in the door during my first visit at Mervis. She helped guide me through different styles and at no point did I feel pressured to make a purchase. She let me have as much time as I needed until I knew I’d found the right ring. Ronnie and Leon Mervis also took time out of their days to come meet me, which was very kind of them! I love this entire team and am so happy I went with them. Thank you!
-
August 2023 by Carol Godfrey
My husband and I had an amazing experience at Mervis. Sonila Luzi took such great care of us, spending as much time as we needed to make our decisions. I would highly recommend her for any future jewelry purchases!!
-
August 2023 by Steve Jennings
We worked with Kris in the DC store to purchase our rings a couple months prior to our wedding. It was a good experience. Now that’s changed from good to amazing when my soon to be husband lost his ring 1 week before the ceremony. I emailed Kris at 1am on Saturday night asking for help. At 1:30 am he emailed back and said don’t worry about it we will figure things out. By noon on Sunday he had located a ring just like the lost one that we could pick up on Monday. Kris took an already stressful week and made things so much better. ps….we found the old ring.
-
August 2023 by E
Elizabeth was highly knowledgeable and took the time to understand what I was looking for. The education she shared made it easy to make my final selection…a pair of stunning stud earrings for our anniversary
-
July 2023 by Bryan Fleming
Worked with Mervis diamond to design a custom ring for my engagement. Sonila was very helpful and knowledgeable. Look forward to doing more business with them in the future.