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January 2024 by Jennifer Ng
We had a good experience finding a new mattress at this location, with good support from the sales lead, Brian H. He was knowledgeable in guiding us to options, as well as comfort that we got a good value for our selection.
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January 2024 by Olivia Stallings
Completely disappointed. I went to the store on New Year day (Monday) after a night of severe back and neck pain. The customer service was absolutely incredible and i was talked into making a very adult decision on my purchase. Brian was nice and patient with me, felt like I was chatting with a friend, and I left that store feeling like I made a good choice. I was told the bed I have now will be removed, and the new bed would be delivered and set up for me today and that I would get a call the day before notifying me of the timeframe in which the delivery would come. This is where it all went downhill. I never heard from anyone on Tuesday. Wednesday at 7am I get an automated call telling me my delivery would come between 8am -11am. I get another automated call at 7:30 informing me the delivery would arrive in 30mins. I didn't mind all this last minute dysfunction because I was too excited about finally having a good night rest. Something I have not had in a long time. The delivery guys get to my house at 8am. I crate my dog and show them where my room is, the guy raises his voice at me and tells me what am I going to do with my current bed. I politely let him know there is two strange men in my bedroom and one of them is yelling is not a comfortable experience. I informed him that I was told that my old bed would be removed and my new bed would be set up and I was not aware I had to dispose of my current bed so they could set up the new one. He apologized for being rude (unfortunately it was too late because first impressions really mean a lot to me). However, he calmed himself and said sorry for yelling and that it is the company policy that they would need to take a picture of my current bed and send it to HQ and they will determine if it is in good enough condition for them to remove the bed. He called HQ and put the conversation on speaker phone, and told the lady speaking that I refused to take my new bed, luckily for me she asked him why in which he told her I refuse to allow them to take a picture of the bed and they were not instructed to remove my old bed she was like OH WELL tell her to call the store when they open to get her refund, and they left. I didn't put up any resistance because I was already yelled at and didn't want to risk being label aggressive or "angry" so although I am extremely upset I kept my cool. Now I am just waiting for 10am so I can call the store demand my $4k back and find a store that has real customer service. So to be clear the sales experience was great BUT the delivery experience was horrendous.Update: the store sales person Brian worked with me on a solution to get my bed delivered and set up. I received an apology and immediate action. Happy to report I had an amazing night rest on my new mattress last night and will be returning to this location for all future mattress purchases. Thank you!!!
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January 2024 by Ken Wolff
Brian was very helpful and we are very pleased. He is a terrific asset to Mattress Warehouse.
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November 2023 by Ana Franca-Koh
Key was wonderful at helping us find the right mattress, she let us take our time and try mattresses for as long as we needed. Thank you!
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October 2023 by Alison Costello
John gave me great service while purchasing a nectar mattress. Very professional and knowledgeable. The price was very competitive, as well.
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August 2023 by CAROL WYBLE
Mahnoush was the best sales lady EVER! She’s so kind and extremely knowledgeable about which mattresses are best for Seniors. My husband and I walked in not knowing what to buy, and Mahnoush was able to give us perfect options to suit our needs. She thoughtfully gave us all the time we needed to make our decisions without any pressure to hurry. She answered all our questions with a delightful smile! She then set up our delivery for THE NEXT DAY!! The delivery gentlemen were professional and thoughtful in the manner they set up our new beds and removed the old ones - truly “White Glove” service! We highly recommend Mahnoush and Mattress Warehouse at Traville Gateway!
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August 2023 by Google user
Mahnoush was the best sales lady EVER! She’s so kind and extremely knowledgeable about which mattresses are best for Seniors. My husband and I walked in not knowing what to buy, and Mahnoush was able to give us perfect options to suit our needs. She thoughtfully gave us all the time we needed to make our decisions without any pressure to hurry. She answered all our questions with a delightful smile! She then set up our delivery for THE NEXT DAY!! The delivery gentlemen were professional and thoughtful in the manner they set up our new beds and removed the old ones - truly “White Glove” service! We highly recommend Mahnoush and Mattress Warehouse at Traville Gateway!
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May 2023 by deana marie kirsch
Mahnoush is amazing! A brilliant customer service agent and crazy knowledgeable about mattresses. If you need a new mattress run, don’t walk, to Mattress Warehouse on Traville Gateway and get her help! So so happy I came here ?
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May 2023 by Vera Luxner
Mahnoush!! thank you for your patience and professionalism. You helped us pick the best mattress out there. Can’t wait for our top mattress to be delivered!!
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April 2023 by Andrew Cohen
Mahnoush was an incredible resource in helping us choose a bed that felt right and was within our price range. The process was easy and she coordinated shipping that met our needs as well.
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March 2023 by Suzanne Woerner
Me and my partner were treated very well here by Mahnoush! She was very patient with us, and not pushy at all, helping us to find the perfect mattress to suit both my and my partner’s needs. She was extremely kind & curteous as well not just with me but with other customers, I wish I could personally give her a 5/5 stars!!
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March 2023 by Chris Davis
I am completely satisfied with Mahmoush’s help and professionalism received. She helped me understand what exactly I needed for best comfort in a mattress.
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February 2023 by PJ Feinstein
Mahnoush was extremely patient and knowledgeable; she even made our mattress-shopping experience fun. My husband and I weren’t planning to buy a mattress on the spot—we figured we’d have to stop at a few more stores, including Casper—but Mahnoush helped us find such a comfortable mattress, we couldn’t help but make the purchase!
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January 2023 by lia101202
Came here on a Saturday night with my family. Mahnoush was SUPER supportive and helpful. She provided an amazing experience and we walked away with 3 mattresses, box springs, mattresses covers, frames, and pillows with a great deal ? The process was fast and seamless, I accidentally fell asleep while she matched my other family members to mattresses ? Definitely encourage anyone in the area to come here and ask for Mahnoush, she’ll definitely hook you up ?
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December 2022 by Lynne G
Keith Elliott was FANTASTIC! I explained my back problems/scoliosis fusion & hip bursitis, he put me on the best mattress for me! I would recommend EVERYONE To work with him! Very personable & knows how to pick a mattress! Thank you Keith! God Bless you!
