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March 2024 by Joe Samuel
A neighbor recommended on Nextdoor app to this location. I was skeptical because my mom and I just had a bad experience with another optical company the day before. We went and another rep was assisting us but Tina (my mom’s words - God send) came to assist us. Tina is extremely knowledgeable about her products/process and very kind to my mom.My mom’s first choice of frames are very expensive and not familiar with the designers. I was very hesitant and discouraged her to get it. However, due to Tina’s exceptional customer service my mom was able to get the frames she loves and the price was right because Tina exceptional customer service.I went back to get my own eye glasses and will be taking my brother to get his pair of eyeglasses as well.Tina is your best bet to get the lenses you need and the frames you want all with a great price.She is a great asset to LensCrafters.
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March 2024 by Matthew Sheehan
I came in to have my glasses fit adjusted. Nazareth was prompt, professional, and most importantly Qualified!
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March 2024 by Drew Kidwell
Good frame selection and Nikos was a big help when I managed to bend my pair of metal frames :)
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January 2024 by J. Gides
Tina Le did such an excellent job helping me. She went out of her way to make me feel comfortable with my decision and was not inconvenienced at all that it took me over an hour to choose between one frame and another. I really appreciated her patience and helpfulness with me. I’m sure it would have driven someone else crazy.
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December 2023 by Quintin Lloyd
Store manager had a welcoming spirit, was informative, was not pressuring me to buy, gave me my personal space to browse, showed me recommendations, and explained the sales promotion. Plus my glasses were ready in less than 4 hours.
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December 2023 by Alisha Siddiqi
Wonderful experience. The staff was so friendly and professional, and a positive environment overall. Tina was so great and super helpful throughout the whole process. She helped find the glasses we were looking for and made everything go very smoothly. She told us about any deals or promotions going on. Additionally she was very patient with us, accommodating any changes or preferences we had. Overall it was a great experience.
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December 2023 by Lester Basson
Oh, what a delightful experience with LensCrafters in Rockville, MD! Placed an order on 11/11/2023, had to go through their upselling attempts which was an hour of my life that I will never get back. I was told to expect a magical 10-day delivery. Called yesterday for reassurance, and they confidently assured me today's the day. Surprise, surprise! Today's call reveals a new level of time dilation, pushing my glasses into the future until 5/12/2023. Cancelled my order because, you know, who needs glasses anyway? Customer service: an absolute masterpiece of confusion and amusement.The ? response to my review says it all. ?
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December 2023 by D B (Batch)
Excellent service across the board. The team lead was highly knowledgeable and professional. I was able to get exactly what I needed in a short period of time. They went above and beyond to accommodate me.
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November 2023 by Kaolin Jarlsdottir
Amazing customer service and team members. I had many questions about what I knew I wanted and Tina knocked it out of the park. She worked with my insurance, got me the best deal available and gave suggestions when I asked. My lenses were available for same day service as well, so I got a new frame made in one hour! 10/10 recommend
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October 2023 by Sheila Coleman
IFTHI was so professional and courteous and spent so much time crunching numbers to see how I could save the most money on the FOUR pair of glasses I needed to replace. He was HONEST and I truly appreciate all The time he spent with me. He makes Lens Crafters look good and I will tell my family and friends to come here in the future!
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October 2023 by David Hagan
I had a great experience because of Tina! I was looking around for frames and she came with a positive attitude and offering suggestions on what frames that would look good for me that fit based on my face shape and vision! She provided perfect and great customer service that I haven't experienced ever! Because of her, I am happy with my frames and the compelling experience she gave me! If you need anything, I would definitely go back and look for TINA! :)
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September 2023 by Kiyana A
Great location with friendly and professional staffs. They are efficient and respectful during the entire process. Glad that there is a local location with variety of designers frames. I recently got my own frame lessened for the first time at LensCrafters and the quality and efficiency of the lenses is top notch!!! Very pleased and please keep up your standers high.
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August 2023 by Desmond Lowe
Exceptional Service.Ifthi is a tremendous representation of your organization. He represents you well.
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August 2023 by Alejandro Diaz-Lopez
As soon as I walked in the store, I instantly knew customer service was going to be phenomenal. We were greeted by Aisha (not sure of the spelling), who informed me about promotions and was willing to help. When I was ready to checkout, we were assisted by Tina, and I couldn’t have asked for a better experience. Tina was so patient and super friendly. She went above and beyond. Tina guided me and answered every question I had regarding my purchase. Her advice, help, and patience is truly appreciated. I definitely recommend visiting this specific location.
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August 2023 by Sylvana Aristondo
I just had a great, great experience buying my new frames. Tina was very helpful and all the time willing to help and give me her best advice. It was long time ago I didn't experience such a great service. Thank you Tina!
