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May 2024 by Samara Singh
Horrible front desk staff having personal conversation while another patient and I waited for them to finish. Then the 3 staff couldn’t even focus on checking in one patient. Only 2 patients were present, 3 front desk workers, but only incompetence.
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May 2024 by Vitaly Gurevich
Canceled my appointment for no reason.
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April 2024 by Leticia Navarro
Check-in was quick, they were friendly, and removal was hassle-free.
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February 2024 by Gabriela RW
As a nurse, I can tell you I am shocked at what transpired during this visit. I escalated my concerns to the manager. She heard me out, and assured me that she would address the concerns I raised, and voiced her dismay and disappointment at how her employees behaved. She also acknowledged that her employee's behavior was fraudulent, and apologized profusely. Sadly, I wouldn't return.I walk in. The phlebotomist didn't say hello, just waved me over, and looked annoyedShe then said, "What a last name."ME: That's not the best comment to make about someone's name, you should be trying to provide culturally competent care.HER: Huffed, "Ok."ME: I'm telling you this as a nurse, you should want to provide culturally competent care to everyone. You should treat everyone's name the same, whether it's Jones or [insert my last name].HER: Fishes in vein, poking the needle every which way, clearly not having any awareness of of where the vein was actually located. I tell her she's not in the vein, so she withdraws.HER. Contaminates the second needle, and was going to proceed with insertion until Ipointed out the contamination, and asked her to get a new needle. I also requested for someone else to do the second draw.ME: I asked for her name. She told me her name. I asked to see her badge to confirm it. Her badge had a different name on it than the one she initially provided. I brought this to her attention, and she denied having given me the first name.HER: She left our cubicle, and proceeded to complain out loud to her colleague about our interaction. They proceeded to discuss it, took zero ownership, and spoke poorly of me. This was within earshot of other patients as well.
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December 2023 by Wilmer Fernandez
I come 20 minutes early to get my blood work done but the staff was 10 minutes late and when they finally come in me a few more patience try to get inside, but they lock the door and turn it off the light knowing they were late and we have been waiting for long time . Terrible service.
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November 2023 by Maria Teresa Escobar
The staff is absolutely lovely! Quick to help us and we were out no later than 15 minutes!
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November 2023 by S. Charles Smith
Quick and easy. I have found that it's just as easy to walk in as make an appointment. Staff are friendly and skilled. The only downside is that, at this point, the only way to check in is through the kiosk. It takes a bit of time, and there's only one kiosk.
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October 2023 by Freda Yoder
My experience was great and not at all like a number of negatives commitment. Minimal wait time, the phlebotomist was competent and hit my vein on first try. Check-in staff member was friendly and efficient. Very good overall experience.
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September 2023 by Matthew Patrick Nelson
Not as bad as people say. Phlebotomist was nice, draw was painless as one could hope for.
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September 2023 by Kyi Wai
Quick place to get the lab work done.
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August 2023 by Elizabeth H.
I don't know what the tech did but he tweaked the needle at the end and it was incredibly painful. It was over a week ago and the site is painful and bruised.
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August 2023 by lysianne
Very bad experience : they just don’t care about customers! I first checked in on their machine and they barely talked to me; the lady opened the door but no one told me where to go or what to do. when the man finally joined me he was blaming me for not going into any room . I told him that I didn’t know which one to go to since they didn’t tell me anything . Then he got ready to take my blood didn’t ask me which arm I was comfortable with. Finally for the urine sample I was just given the cup and once again I was not told what to do with it after I was done . And when I asked he told me to put in on the shelf as if it was obvious (nothing was indicated!) .Finally no one told me I was set and I could leave , and I had to ask again.Ending up with a humongous bruise on my arm . I definitely not recommend that place .
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August 2023 by cheryl t.
Another positive lab experience. Went mid day for routine labs and was in and out in less than 10 mins. No wait and as usual Misi is kind and competent.
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August 2023 by Stephanie C
Stay away from here, very rude and stuck me repeatedly to no avail had no emotion! Never got blood done
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June 2023 by Brian Jacobson
Forty minutes to drop off a sample that was taken at home. Understaffed and not in any urgency to help
