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June 2022 by T. M.
Nice staff. Attentive and loving towards animals. So much better than a franchise animal hospital. Decor could updating, otherwise a nice place. Parking is easy. Knowledge and patient staff.
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February 2022 by Christina C.
All the animals I've had since I was very young I have been coming here. When I moved back from Co. with my dog decided to come back. The place has the best customer service & it's very clean. The vet I had when I was young is still there. It was so nice seeing him again along with the other lady that's been there for as long as I can remember. Definitely would recommend this place to anyone. Tina Raper & Coco
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November 2021 by Jan Kelly
This is my new vet. I couldn’t get an appointment the last three times I went to my previous vet and KenHaven was able to see my dog within 24 hours. The front office staff, veterinarian assistant and Dr. Manzoor were absolutely wonderful. A woman in the waiting room said she had been seeing them for 20 years even though she had moved away. I felt that myPuppy was very well taken care of!
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October 2021 by Kelsea R.
They are amazing! They helped get Jonas fit in for a check up when he was under the weather. We took him home and after fluids and antibiotics he was already acting more himself! He is doing much better now and has his appetite back. The staff and doctor at Kenhaven are wonderful. I'm just happy my baby is okay !
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October 2021 by Kelsey Lowery
I came to Kenhaven today, recommended by someone whose dog is treated here. My cat needed to be put to sleep and I wanted to take her to a place that would treat her respectfully and kindly. This was not the case. After telling the receptionist twice, the tech and the vet that I wanted to be with my cat when she passed, they took my cat out of the room to euthanize her without telling me that was their intention. The vet and tech told me they were taking her out of the room to prep her for the euthanasia. They brought her back to me after she had already passed and “gave me a few minutes” unbeknownst to me that they had already proceeded with the euthanasia. I thought I was being given these final minutes to say goodbye to her, but she was already gone. Do NOT come to Kenhaven if you want your cat to have a peaceful passing, be treated gently and with respect. They were very rough with her. My cat was 18 years old and needed to be handled gently but instead the vet and the techs yanked her from her crate making her cry out in pain, when administering the first shot to make her relax (pre-euthanasia). They insisted I couldn’t touch my cat but I did just that since obviously they were hurting her and she was scared. After they returned my dead cat to me, they insisted I was the one who misunderstood their intention when they took her from the room. They insisted they couldn’t let me be with her when she passed due to Covid, even though I was able to be with her when they administered the first shot to make her relax. The only times the vet, the techs and the receptionist were mindful of my privacy and needs for my pet, is when I was very upset with how they were treating her- when other customers in the lobby could hear what was going on. It was only then that they wanted to ensure the door was closed so no one could hear/see what was happening in the room where they saw my cat. I wanted to be the last one to hold her when she died, wrapped in her blanket I brought from home. Instead she was taken from me and brought back to me dead in a towel with bleach stains and holes.
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August 2021 by Carolyn R.
Sorry, Kenhaven, but there are plenty of other providers in the area for routine care of pets without your "discovery" of more health problems resulting in a close to $1000 bill. Later stating that the completely unnecessary blood test and radiology consult could have been cancelled if my husband who picked up our pet at closing would have just asked, was especially offensive when I called as soon as you opened in the morning to inquire about the necessity. Extra, unnecessary testing and multiple medications for our 13 year old pet we brought in for an extreme nail trim (due to COVID the nails were very looong) and a couple of other minor complaints we had that were resolved with a physical exam. This should not result in half our mortgage payment for a bill. Maybe I am just naive because the last vet I saw the bill for was in Silver Spring where they did what was needed and the bill was more than half the total with Kenhaven. I think Kenhaven plays on a person's emotions to convince them to taje unnecessary and costly measures. When I have to dip into my savings to pay a bet bill, I call BS. Stay away.
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August 2021 by Brandon B.
Always had a pleasant experience with this animal hospital. They are always willing to accommodate my last minute emergency and the staff is always so informative and helpful!
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April 2021 by Beth M.
I am a first time dog mom so taking my puppy to the vet for the first time was a scary endeavor. However, as soon as I walked through the door at Kenhaven my worries subsided. The staff there is phenomenal!! I was in awe at how well they treated my puppy and I. The staff made sure my pup felt comfortable before starting the exam and we left feeling well taken care of. I can't see myself going to any any other clinic for our veterinary needs!
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April 2021 by Heather C.
Lack of customer service and unprofessional. Working in the healthcare field myself, I understand the stress and need to multitask in a face paced environment. However, to be unhelpful and to get irritated at customers and bluntly rude is unnecessary. I had taken my pup in for a routine visit and also mentioned that she had loose stools. I was not asked further details prior to her being taken back. At the end of a very brief visit (less than 15 minute appointment + 25 minutes waiting to be seen) I was told that she was fine. Fast forward 2 days later. She is ill; has a loss of appetite x2.5 days, throwing up and is lethargic. I called to make an appointment only to be rudely told that the receptionists dog "doesn't eat for days at a time and he is fine" so it is nothing to worry about and can wait to be seen because the doctor is leaving for the day. Also, I asked to have her nails trimmed during the same visit, and paid for the service, her nails were long and they barely cut them. You can still hear them clicking on the ground. I will be gladly taking my dog elsewhere to ensure her needs are met. If you're okay with lack of communication, lack of empathy towards your animal and blatant lack of respect then this place is for you.
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March 2021 by Sophie Marney
I have taken my dogs and cats there for many years. I can’t count how many I’ve had. They’ve gotten good care. However, I recently got a job at a different vet clinic. Understandably it’s easier for me to take my pets to work with me where they can be in daycare or by me and also be seen. It took over a week, 4 calls, and I had to take time out of my work day the day of the appointment at my clinic for one dog because the records for him hadn’t been sent. For my second dog it took 3 calls and about a week as well. I’m now on dog three and it’s been multiple calls, including a lie about how busy they were to get me off the phone, AND HIS RECORDS STILL HAVEN’T BEEN SENT. Additionally, the staff who have previously been friendly and polite have now become rude, dismissive, and honestly hostile when I’ve called. All because I’m switching to the vet practice where I work now. So in short, if you plan on ever moving vets or even potentially having to switch for any reason stay far far away or expect to not get records in any timely manner, if you even get complete ones
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March 2021 by Zachary L.
Take any negative comment with a grain of salt. Especially phone conversations. I've met and worked with everyone that works here and they are all professional and fall in love with every animal that they treat. I've taken my cat to 6-8 different vets between Rockville and Pittsburgh. Kenhaven was the first that didn't want to just toss meds at him. They thought inside and outside of the box, giving me more options than anyone had in the past. After a 2 year battle against a chronic upper respiratory infection, that left snot rockets EVERYWHERE. Willy, who is a Toyger, got a Rhino blow out done and hasn't launched one snot rocket. Love this vet, and highly recommend them.
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March 2021 by Alexis S.
RUDE at front desk! i've loved this place but this lady brought down my mood with her bad attitude.
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January 2021 by Melanie Y.
I found Kenhaven through my new pet insurance policy provided through my work. They were also the best reasonably priced in the area. I had taken my kitten here to get spayed and they treated her with great care and monitored her after procedure. Her stitches were internal as well so there was no need to get them removed. Just checking the stitches twice a day and give her pain meds 2x for 3 days. Overall, happy with the experience. I have already transferred over my other kitten's file to be seen here and set annual checkup for him this summer.
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December 2020 by Olivier N Monique C.
I brought my girl Ellie and stayed there for three days and when I picked her up, her eye was swollen and gray and didn't think anything of it but 15 days later she passed away in my arms. She smelled bad from infection and paid over 150 In pills but they said didn't come from them. I will never take my loved one in someone else's control.
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October 2020 by Amy M.
I had my first two and only interactions with this office. The very first person I interacted with wasn't wearing a face mask during the covid pandemic. She wears a face shield, where her droplets and respiratory particles are still floating freely in the air. The next person I met was debatably worse. To make a long story short, customer service is absolutely terrible. I understand this is covid, but you don't just pick up someone's pet, swinging them around, and start walking away while saying, "Ok he'll be out to tell you what you need." No. First of all, who are you? And who is "he?" The man in the waiting room also commented about how strange the girl's behavior was. It's not a stuffed animal that you're taking to examine. It's MY pet. If I'm not allowed to go back with him bc of covid, then I best trust you to handle him well. Secondly, they nickel-and-dime you. They did things to my pet that I didn't consent for, nor would I have had they asked or had I been in the room. Nor has any other vet office done them the entire 13 years of his life. The manager was no better. They also don't know what medicines they're handing out. The girl said Flagyl was a dewormer. No, honey...it's an antibiotic...and you should be wearing a mask.
