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“After waiting for an hour at the Silver Spring PNC bank, where I was never serviced I then made an appointment online for the next day which they canceled that morning!! I was very frustrated and decided to try a different location for my wire transfer. I walked into the Rockville location and Jovanka Kelbaugh greeted me and said of course she could help me right away. She was kind, efficient, friendly and helped me with everything that I needed! I will go to WHICHEVER location she is working from now on!!! I was ready to terminate my relationship with PNC but she redeemed the bank’s image in my decision!”
“PNC Bank continues to impress with its outstanding customer service. I would like to thank the branch manager and Mr. Gino for their exceptional hospitality and professionalism. Truly a wonderful experience.”
“Great location and customer service. They really are over the top nice here at this location! I'd like to thank Augustina for taking the time to help me with service charges I had questions about. Many, many thanks!”
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“Excellent is an overused word but Jacques Financial is the definition of excellence.
Truly professionals with your best interest in mind!! Jeremy Jacques and Becky Shifflett are outstanding and make complex issues understandable.”