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August 2024 by Renyke Fash
The company is a fraud. They decline to rent a car yet charge u. You rent a car they add incorrect funds
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August 2024 by Safari Kasiyanto
My rent was confirmed yet no car was available when I picked it up here. They cant cancel my reservation as I am a “gold member”, instead they asked me to call their call center to cancel it. I could easily cancel it through app but they will charge me for fees (penalties) which is unfair because it is NOT my fault. What an amazing rental system! Please update your car availability in your system to avoid this happens again in the future.
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August 2024 by Mostafa Ahmed, MD
Isiah was very professional and patient. He helped us out with our rental promptly.
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July 2024 by HOUSE MONSTERS DJS
Thank you so much for always making the booking process so easy and being very helpful with everything. Definitely want to dedicate this review to ISAIAH WHITE. Thank you so much!
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July 2024 by Ashleigh Walter
Quick and easy
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May 2024 by Maria-Lynn O.
Good service. Quick. Notified ahead of time if there is an issue with the reservation.
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April 2024 by Remmy Lara
My experience with Hertz is horrible. I don't recommend them to anyone. For me, they are fraudulent people who steal money by collecting money without calling you and without sending you any payment.
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April 2024 by J k
Dishonest staff
Manager is always to busy to assist however they are always out of cars
Not sure how that works
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April 2024 by Christian Peterson
The employees here are sexist and completely disrespectful of women. My wife spent over an hour waiting for her rental pickup. The rental was unavailable and hadn't been cleaned. Rather than addressing this, she felt ignored and her concerns unanswered. My wife is a very soft spoken woman and came home in tears over this. Next time, I won't make the mistake of letting her go alone.
Edit: Called to speak with a manager, my information was taken but never received a call back.
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March 2024 by manuel moreno
I went to rent a car for 7 days, unfortunately Andres was there buy himself. I asked them if I could return the car earlier, they said that before the end of the 4th day it was ok. Today is the 4th day and Bryan was assisting us, I went to return it and all were lies. First Bryan said that if you rent a car on a Wednesday and return it a Thursday that counts like 2 days ( first lie, if you don’t believe me go online and check yourself) second issue, in the meantime I was talking to him they charged my credit card for the whole week, coincidentally? I don’t think so. And them when I start complaining Bryan said that he never talked to me…at the end Andres was nice to us but Bryan kept taking over me and he didn’t want to hear me or assist me in order to clarify the problem. At the end of the day I had to return the car earlier and nobody helped me or took a minute to help me, they just ask me to call customer service and take it from there.
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March 2024 by Regina Okrafo-Smart
If you’re in a rush, this place will make you even later. It takes about 15 minutes to check- in and receive your car. I’ve been renting for over a decade, and I’ve never experienced such a long wait. Not to mention that if you don’t have a vehicle or have full coverage on said vehicle, you will be obligated to pay the minimum insurance coverage of $32/day. Try your luck with Budget or Enterprise.
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March 2024 by Kiki S
Terrible customer service. Don't answer the phone, will let phone rings for minutes then hang up.
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March 2024 by Cee Jay
No overnight drop offs
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March 2024 by Alicia Christina Aisha
This will be the go to place as long as I can help it
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March 2024 by Sean B
Shoutout to Andres, he always provides great customer service, has exceptional people skills and gets the job done!
