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February 2024 by H Garti (Hmg)
Value was ok. Problem is hotel was super dirty and smelly - talking about entrance, hallways (all). People smoking right by the main entrance door and pet owners not picking up after their dogs (poop everywhere around back).Room was ok, service was ok, bathrooms so old and stained.
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February 2024 by Claudia Hernández Cavallini
Bijaya.. she She is a really adorable girl, very attentive, very kind and always smiling, thank you for everything.Rooms: Yes godd
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February 2024 by David Cooksenior
Katrina and bijaya are the best people . They make out life easier.
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February 2024 by German Morera
I love this hotel. Every one is helpful especially Bijaya is very professional friendly and
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February 2024 by S A
I would not stay at this place long term because of poor service and management. Too often, there is no one at the front desk. Ask the front desk if you have anything in the mail and they will leave it to you to go through a plie of hundreds of envelops. Maintenance, too, takes forever and you have to keep reminding them. Half the times I tried to get coffee in the morning, the coffee machines were out of coffee. Also, if the next-door guest is partying overnights or their dog keeps barking non-stop, the hotel won't address the issue. The hotel has slightly better room furniture that some of the other ESA locations in the area, but it is a missed opprtunity I would say.
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February 2024 by Samantha Downing
The housekeeper, Katrina is absolutely awesome! She's always asking if I need anything and makes sure that I get whatever I'm in need of.
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February 2024 by Tabatha Garris
Shower water is still cold after one week.. No hot water when taking a shower. But the room is nice and location is perfect. Just need hot water when I shower.
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January 2024 by Britney Sutton
My family and I stayed at this hotel for 20 days and it was the most miserable experience I’ve ever had to deal with! The room is infested with roaches and mice! The walls is filthy with roach droppings and dead smashed roaches on the ceilings! I had to do my own deep cleaning of the room! They had pest control because so many people was complaining of roaches and rats! This place should be shut down because it’s inhumane to live in a place like this! I called the health department because I was physically sick from being in that room! The front desk is no help as they will act if they don’t speak English! They moved us to another room and that room was infested as well! The bathroom has black mold and the toilet is full of caulk. My daughter wouldn’t sleep for 3 days because she saw a rat run across the floor and all night we heard the rat inside the wall just scratching! This place has caused me sooo much pain and suffering, I wouldn’t recommend staying here even if you were homeless!! I contemplated sleeping in my car with my three kids because it was just that bad! If I could give this place zero stars I will!! The people across the hall from us also saw a rat in the room and they were terrified screaming all night! The upstairs people were sooooo loud I thought they were going to fall through the ceiling! DO NOT STAY HERE!!! The area is nice but this hotel is ran by SLUM lords who visibly don’t care about the upkeep of the place! I had to bomb the room, and place boric acid down just so my family and I could have some relief! The roaches was so bad they would crawl on the tv! Again, the front desk will act like they don’t speak English!! AVOID! AVOID!! Also, they let this man dog out and told him they didn’t speak English! Shut this place down!! We ended up leaving and going down the street to another hotel for the rest of our stay!!
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January 2024 by Lulu Ahmed
Nice place, kind people,
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January 2024 by Jehan
GreatPlaceRooms: Very clean
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November 2023 by M. DeVoe
Do not stay here, it has bed bugs and its infested with roaches. I was not offered a refund or discount for my stay when I reported the bed bug, only offered to change my room and clean my clothes for free. General Manager failed to do an incident report because they didn't want to acknowledge they have bed bugs. Reported the complaint to corporate and they have also not done anything.
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November 2023 by Rohullah Alavi
The worst place I've ever been to.There are mice in the rooms. I chased one and went into a hole under the toilet cabinet. The internet signal keeps breaking up. Rooms old and dirty. Blood spots on the curtain. Insects coming in through windows gap and alot more.
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November 2023 by Pduyah Yahyisrael
Great value if you are not expecting top quality rooms. In the rooms they have a full size refrigerator, 2 electric burners for cooking, and cabinets for kitchenware which you can purchase directly from the hotel if have an immediate need. Bathroom has a limit amount of toiletries, best to bring your own. The only trash can that was available was the recycle bin under the kitchen sink. I really needed in the bathroom. Some of the things that bothered me were the lamp without the shade in the kitchen, the blue spots on the backsplash in kitchen, the food stuck on the floor near the bathroom between the kitchen, and counter in the bathroom that didn’t look fully clean. The staff was really nice, they returned my earring that I had forgotten, they allowed me stay in the guest room as long as I needed after checkout, and they allowed me to use the staff bathroom as much as needed after checkout. All staff that I encountered were friendly, full of smiles, and helpful when needed. Unfortunately I wasn’t able to take pictures this time around, because I arrived a few minutes before Shabbat. Self care was top priority. I also happy to learn you didn’t need a parking pass to park.
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November 2023 by Hussien Amer
Hawa the manager is an incredible person. She provides great customer service and she goes way beyond and after to satisfy her customers.She welcomed us and greeted us and made the check in experience smooth and flow-less.This is the type of leaders that drives success and growth to any organization.
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November 2023 by Mike Starke
This was an alright stay for just an overnight. Laying in bed, scrolling my phone I discovered a roach crawling on my arm. The picture is of the “breakfast” they advertise. Front desk woman was pleasant and helpful. Room was clean, but dated and worn down.
