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December 2023 by Shanda Davis
The entire process from start to finish was seamless for my partner and me. They consistently kept us in the know and followed-up with us regularly to see if we had any questions. We are grateful for their services!
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September 2023 by Eulalia Gums
After working with two other egg banks (one was great and one was terrible) I stumbled upon Donor Egg Bank because of their Assured Refund Plan. Essentially, it is a guaranteed live birth or money back. Obviously there is a contract with stipulations but none of it was unreasonable as some other reviews here state. I was well-versed with contracts like this due to being in this arena for 5+ years. At this point, we had already spent SO MUCH money that I theoretically threw in the towel. I browsed the website on and off at work that day and at the end of the day I decided to call. To my surprise, someone actually answered the phone and though she was on her way out the door too, she spent the next 30 minutes with me patiently explaining the process and honestly, just giving me an ear while I told her what we had already been through up to this point. Something happened in that call for me and her name is Susanna. She gave me hope, hope I hadn't felt in a long time. I don't know if it was her voice, her words, fate telling me to call and even more fate having her pick up the phone at 5:59pm but she is who I thank for sitting here writing this review, a full year later and 37 weeks pregnant. Worth noting we were in different time zones too! I'll admit I was skeptical at first because a guaranteed live birth sounds like a big ask but every question I had and weird scenario I threw at them, they had an answer that made sense and gave me peace in moving forward with the process. I couldn't recommend this place more, especially with it being an organization that is in such a sensitive industry. Thank you DEB and Susanna!
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August 2023 by Alejandro Villegas Gazquez
Be cautious when dealing with this company. They sell eggs without testing for quality, and their guarantee of one blastocyst for every lot of six eggs does not ensure that the eggs are free from chromosomal abnormalities or other issues. In cases where the egg quality is not sufficient, they add extra eggs to ensure one guaranteed blastocyst, but this does not guarantee chromosomal normality. Consequently, they never lose money. For example, we purchased a lot of six eggs with three extras, resulting in one blastocyst that led to a positive pregnancy. Unfortunately, at 16 weeks of pregnancy, we discovered that the baby had Trisomy 18, which is not compatible with life.If you are considering buying eggs from this company, please follow these safety steps:1. Avoid purchasing lots of eggs with more than six eggs, as it may indicate poor egg quality.2. Ask the company if the egg donor has donated eggs before and if those donations resulted in healthy babies. If they are evasive or lack information about previous pregnancies, it might suggest that those pregnancies were not successful but they are not disclosing this to you.Considering the potential risks and lack of transparency, I strongly advise against dealing with this company. It appears to be unreliable and potentially spammy. It's essential to prioritize your health and well-being when making such important decisions.
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July 2023 by Louise Gaudreau
I extremely appreciated the human and warm service that Ruth offered me. She took the time to serve me well. She listened carefuly to my needs. I felt important to her. For several years I had hoped to become a mother. This dream had become my number 1 priority. I felt like the steps to get there were like a mountain after all the effort I had put in before to achieve this dream. Ruth helped make it easy to succeed. When she rejoiced at our success, it touched my heart. When Emma was born, Ruth asked me for news, what a pleasure to share my joy with her and to feel welcomed.I recommand Debusa and I am sure that all the members of the company will serve you with a full open heart. Louise.
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May 2023 by Mike Day
So I'll do my best to keep this short. I wanted to give them 0 stars, but that would just be me speaking out of anger.Pros: My wife appreciated the amount and quality of egg donors.We were able to get 4 embryos.....which was almost unheard of!Wife got pregnant on the first try...and with twins! We laughed a lot about how ironic it was since we saved and scrounged for the assured refund plan. We did lose the twins, but that is not Donor Egg Bank's fault.Cons: GOOD LUCK TRYING TO GET YOUR MONEY BACK AS PER THE CONTRACT.THEY HAD OUR MONEY FOR 3.5 YEARS! IMAGINE WHAT THEY MADE IN INTEREST WITHIN THAT TIMEFRAMENOTHING, AND I MEAN NOTHING HAPPENED UNTIL I THREATENED LITIGATION.WHATEVER RESPONSE YOU WANT TO PUT DOWN BELOW MONICA, IS WAY TOO LATE. YES, MY SITUATION WAS DIFFERENT, BUT THE UNANSWERED EMAILS AND NOT RECEIVING PHONE CALLS BACK SPEAK VOLUMES OF HOW SHADY THIS COMPANY IS.P.S. I ADDED A STAR AS THE CHECK WAS AT MY DOORSTEP 2 DAYS AFTER THREATENING LITIGATION. LET'S SEE IF IT CLEARS.
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May 2023 by Simon Dube
I am from Canada, and egg donors are unfrequent since there is no financial incentive for them to donate their eggs (it is illegal here to pay for someone's eggs, only expense reimbursement is legal). So i started to look at alternatives and seen that it was possible to import eggs from out of the country. I found DEB and felt the process was simple, quick and easy to use. I found the egg donor that matched my criterias best, got the lot of 6 eggs, all were fertilized, 2 were implanted and 1 properly attached! So I am happy to report that my son was born a few months ago as a health baby and he is thriving! My heart is just melting! I am currently working with Jocelyn to secure a second lot of the same donor to be able to conceive a sibling for my son! A big thanks to Jocelyn and DEB for all the help in making the dream of completing my family!
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May 2023 by Katherine Collins
Very low quality. We purchased a lot of 7 eggs. All made the thaw process with 100% fertilization. We were so optimistic early in the cycle only to find out on day 5 transfer that none had made it to blastocyst stage. None made it to the stage of being frozen. Very disappointed in the quality of the eggs.
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January 2023 by Zach Jeffrey
My wife and I purchased a lot of 8 eggs from DEB. Our main criteria was high quality eggs from high quality donor. As soon as the egg lot was received at our fertility clinic we were made aware by the embryologist that two vials were mislabeled with "2 eggs" when they only contained 1. This left us with 6 eggs and many questions and concerns. After fertilization and a failed transfer we have 1 possible baby and no response from Jocelyn or the director Monica after months of emails and calls. Our embryologist said the tubes were mislabeled.....after over $100k into this pain filled journey why don't we at least get some feedback from DEB?
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January 2023 by Christopher Jay
7 year old twins thanks to DEB. It was a massive leap of faith to travel half way round the world but I cannot fault their service.We used the refund plan and we had (approx ... the memory fades) 5 attempts from 3 batches before hitting the jackpot. Good luck guys, keep up the great work.
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January 2023 by Princess Aly
My experience with DEB eggs quality has been horrible. We purchased 6 eggs the doctor got them and from the 6 eggs, 2 didn’t even survived the egg thaw process. Only four were thawed and of the four only 1 fertilized. The doctor said she believes there was a problem with the eggs and that she was going to reach out to Donor Egg Bank USA. If I would have known that the eggs were going to be like this I would have never buy from them. I will try to talk to them and I’ll update the review once I do. We are heartbroken since we gave this company pretty much all of our savings.
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September 2022 by Evelyn Princenthal
Extremely fortunate to have DEB on my journey to having a family. We have a 2 year old and now pregnant with a 2nd baby! Best of luck to others out there. Keep the faith!
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September 2022 by Kara Carter
My husband and I chose the Assured Refund Program with Deb USA after hearing about it through another couple we know. Our coordinator Jacque was so patient and compassionate and answered every question we threw at her! After almost 10 years of trying to start our family I finally had my very first positive pregnancy test and we welcomed our perfect little boy into our family. We can’t thank Deb USA enough for everything they have done to get us here.
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August 2022 by Trish Rogers
When I first heard about Donor Bank USA, it was after a long road of heart break and disappointment. I was trying to conceive, but was having a lot of hormonal issues which was interfering with my plans to increase our family. I had tried conceiving naturally, then went through a long process of medications and IVF cycles, only to find that I was not able to have another baby by these means. I was prepared to give up, but my fertility specialist told me there was one more road to try.Just 4 months after my most recent failed IVF cycle, I had received donor eggs from a generous stranger, who I had the opportunity to screen for the things that were important to our family. We had a vast set of donors to choose from, and the staff were there to help us all the way. In August, I received the donor egg, and am happy to say that I am enjoying being (at the time I write this) half-way to term with my pregnancy. I never thought that I would be able to have this opportunity, and to see how healthy my little one has been so far. I am grateful for all the help and support Donor Bank USA has given us on this journey.The picture I am posting with this review was my last scan (at 12 weeks). They said the baby was healthy, strong, and maybe a little bit stubborn as they didn't want to sit still for the scan.
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July 2022 by Chris-Anne Gibson
We were able to find a donor fairly quickly. If you do find a donor you will need to secure it ASAP because it may be gone in a few days. The donor we selected fit our needs and the company was very responsive to questions on how the process would work.
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June 2022 by Emily Giroux
Everyone that I have spoken with at DEB has been wonderful. They have been helpful in navigating a difficult time/subject with ease. I will forever be grateful for their time, patience, and kindness.
