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September 2023 by Chris Prouty
The best of the best and my first (and only) choice when looking for jewelry. They have an astounding collection of jewelry at prices so reasonable that you'd feel silly going somewhere else. Impeccable communication through email and text. And the attention they give their customers is radically different from what you get anywhere else, in any retail environment. It's clear they care deeply about their customers. Fully and unquestionably recommended.
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June 2023 by Josh Korsower
Definitely recommend. Justin made a beautiful custom engagement ring for us followed by a custom wedding band and we absolutely love them. My wife also loves the compliments she receives. Thank you Justin and team!
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April 2023 by Nicole Aliev
This company offered 10K less than a local specialist, which makes me think that they must be taking advantage of people. Their marketing is the best thing about them. My advice is to get multiple offers before making any move, and you will sort the wheat from the chaff and figure out who are the honest dealers, and who are those taking advantage of the public.Follow up: Within minutes of posting this review, a company representative called back and offered me $10K more, claiming it was a mistake in their appraisal department. They did honor their second offer, however, as I pointed out if I had not complained and known what my 3 items were valued to begin with, they would have not come forward.
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April 2023 by Valerie Lederberg
I have had incredible experiences at Diamond Exchange. Keith and Justin just wanted me to be thrilled with my purchase. They both took their time and showed me differences in stones and helped me select the perfect one. I truly feel that the price I paid was fair. I would highly recommend this jeweler to all!! They have become our “go to” for special gifts! 5 Stars for sure!!
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March 2023 by Laura Hillstrom
Absolutely wonderful service & kind staff. My husband purchased my ring from here 8 years ago, and I keep coming back for service.
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March 2023 by Donna Hodge
I went today to the Rockville store first time And first impressions are always the best I came in for appraisal The old man that waited on me dropped the two diamond wedding rings on the floor not once but twice then used his foot to drag them near him to pick up I said what are you doing ? He gave me a dirty look then tried low balling the estimate rudely there is no where you can even buy a set of wedding rings for a woman that are 14k each of them plus carat diamond And a man's wedding ring 14carat for $300 I think he needed to go change his diaper Don't have to worry about me coming back to this rudely unprofessional place
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March 2023 by Will P
At first glance you wouldn’t know that I’m a doctor and I am also a person of color. I walked into the store looking to sell a gold ring with diamonds around it. When I pushed the buzzer to be let in and I walked down the aisle to greet the people who worked there I was looked at “oddly” is the best way to describe it and the customer service reps looked around at each other I guess deciding who was going to help me.There was another customer there who was also making a transaction, assuming it was an appraisal but was seated behind the counter while they looked at his item (basically assisting him with his transaction) while I was left to sit in the aisle as if I was purchasing. Yet there was space to do the same for me while reviewing my item but that was not offered.I’m not accusing anyone of being biased and I don’t like to jump to that conclusion, but I did generally feel unwelcomed or that my business was not wanted. Possibly even how I was dressed I could have been perceived as a person without means. It’s Saturday so I had on jeans and a hoodie (casual wear). Granted I was the only other person who looked like me in the store at the time.I believe they gave me a fair price for my item being that it could not be resized which would make it difficult for them to sell. I totally understood that. No problem there. My issue is how I was treated compared to the other customer in the store at the time. My visit was not very long it was very much a “here ya go, try somewhere else” kinda deal. If I visit this place again, I hope to be treated like a welcomed and valued customer.**EDIT: In response to the owner; thank you for taking the time to reply. There are more than a few of the details that we recall differently. We will have to agree to disagree. I'm very well aware of what I experienced and how I was treated. Based on a few of your other reviews I am not the only person to have formed this opinion. Take care and please remain aware of how your staff is handling customers, regardless of appearance.**
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February 2023 by Will P.
At first glance you wouldn't know that I'm a doctor and I am also a person of color. I walked into the store looking to sell a gold ring with diamonds around it. When I pushed the buzzer to be let in and I walked down the aisle to greet the people who worked there I was looked at "oddly" is the best way to describe it and the customer service reps looked around at each other I guess deciding who was going to help me.There was another customer there who was also making a transaction, assuming it was an appraisal but was seated behind the counter while they looked at his item (basically assisting him with his transaction) while I was left to sit in the aisle as if I was purchasing. Yet there was space to do the same for me while reviewing my item but that was not offered.I'm not accusing anyone of being biased and I don't like to jump to that conclusion, but I did generally feel unwelcomed or that my business was not wanted. Possibly even how I was dressed I could have been perceived as a person without means. It's Saturday so I had on jeans and a hoodie (casual wear). Granted I was the only other person who looked like me in the store at the time.I believe they gave me a fair price for my item being that it could not be resized which would make it difficult for them to sell. I totally understood that. No problem there. My issue is how I was treated compared to the other customer in the store at the time. My visit was not very long it was very much a "here ya go, try somewhere else" kinda deal. If I visit this place again, I hope to be treated like a welcomed and valued customer.
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February 2023 by Lauren Wilkes
This place is amazing. The service provided was nothing short of amazing. My fiancé brought in a ring that was passed on to me and helped create the most beautiful engagement ring with the help of Justin. Justin went above and beyond in helping him and my ring is stunning. I seriously haven’t been able to get over how beautiful it is. Their prices are great as well .Thank you again Justin for helping create the most beautiful engagement ring for me.
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October 2022 by kasey rosen
Went to this jewelry store after a small Diamond fell out of my engagement ring. The customer service was friendly and were able to find a Diamond small enough to replace what had fallen out. Extremely thankful for this store!!!
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May 2022 by Tones Tones
Spoke to Justin over the phone and he gave me a fair price on my Breitling without even looking at the watch. After completing that transaction came back the same day and they took my Rolex Sub at a reasonable price as well. I will be going back for future jewelry and watch needs.
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April 2022 by JOSUE_ LENIN
Very poor customer service scammers looking to rip people off.Trying to convince me they could make a replica of my ring for far less money then what I needed for a very small loan of 1kI had 2 1ct Leo Diamond rings1 14k 1ct diamond ring. Offered me 4-600 loan next excuse was what if you don't come back???
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February 2022 by Mara Catherine Sippel
Really fantastic place to find diamonds and other fine jewelry. Keith is an expert. He offers other services such as jewelry repair and cleaning. He also has beautiful estate jewelry all at very competitive prices. 110 percent. I’d never buy diamonds anywhere else.
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January 2022 by Matty V
An honest jewelry store. It was worth the drive from Alexandria. They were more reasonable than others for resizing. We also looked at some jewelry they had. Definitely not the heavy pressure sales type place. I recommend you check them out.
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December 2021 by Robin Gittleson
My husband and I had a great experience working with Keith at the diamond exchange. We bought earrings and had my engagement ring re set. The earrings are gorgeous and my ring looks brand new.Keith is easy to work with and his prices are very fair. I will always use the diamond exchange for future purchases.
