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February 2024 by Rachael Weinstein
DO NOT TRUST DARCARS. I will try to sum up this experience as best as I can, but I will start with saying the vehicle is still sitting in their shop.8/14-truck was towed to collision center-took about 2-3 weeks for insurance to come out to process the claim-not their fault, everyone was understandingWeek of 9/25 James told us it would be ready in 2 weeksWeek of 10/9 James told us it would be ready in 2 weeksWeek of 10/20 James told us it would be ready in 2 weeks10/31 I made a visit. When I asked if the truck would be ready in 3 days as told 1 1/2 weeks prior, James immediately responded with "Oh, it will not be ready this week, but I will have it ready next week! We are working on it." James clearly thought that would be a good enough response. I continued with how for 6 weeks we've been told "2 weeks" and he said he knows, but will have it next week. I asked to see the truck. His response "I don't know where it is." I told him to find it. Once I saw the truck, it was laughable. He then told me they JUST got the bumper off yesterday (10/30) and they have not had time to work on it. How was the truck suppose to be ready 4 weeks ago if you JUST took the bumper off yesterday. (front end damage it was very clear the bumper and hood were involved) I asked to speak with the manager at that time. The manager was helpful with listening and said he would look into this and get back to me that day. We spoke later and he explained how things are back ordered, etc. All of these things would be much more understandable if James had not been dishonest this entire time. I told the manager he needed to find a better solution as this was unacceptable. The manager was in touch the next couple days giving updates and all was seeming to be on the right track. 11/2 they received the parts and would start painting. 11/7 we spoke that it was going for alignment the next day and we would touch base then. 11/8 I received no call, and my message was not returned. 11/9 I called 3 times before he was available to speak. They were not able to complete the alignment due to the spare tire being on the truck, they had ordered a new one and have hopes to put it through alignment tomorrow 11/10. This is where we are. The same spare tire that has been sitting on the truck for almost 90 days now, they JUST decided to order. I had no words and got off the phone. The dishonesty and lack of awareness is unbelievable. How do you take pride in your work? I will update this review once the truck is actually complete, at this rate I do not have high expectations.UPDATE: I was told by management on 11/10 that the truck passed alignment and will be ready to pick up 11/13 or 11/14 at the latest. When I called 11/14 to get an ETA, I was told by James they were still waiting for a part and it would be ready next week. I went to speak with the manager in person. I told him the truck needed picked up by Friday and they have to figure it out. We picked up the truck that Friday 11/17. The keys were given back by the front desk and that was it. During all my visits I always saw James or the manager speaking with clients as they picked up their cars and going over everything to make sure things were correct. No one came out to do this process. The truck was left with the gas light on, looking back on receipts it was filled up a couple days prior to the accidents so it should have had more gas than that. The rain guard on the passenger window is gone, this was not damaged with the accident so I am unsure what happened with that. As the truck was being driven away, the manager came out to make sure everything looked good.Overall, the manager did his best to make a bad situation better; however, he was just attempting to cover up all the mistakes that had been done. The entire experience was unacceptable and we will never return.
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January 2024 by fazleh fahim
The front desk girls are clueless at their job. First they say wrong payment. We had to clarify the document calling the insurance. Then they bring the wrong car. Then they say sorry car is not ready. Repai was good but service was bad
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December 2023 by Guardian Angel
I was involved in a hit & run incident so I filed a claim through my insurance and this was one of recommended places. Being Darcars is a reputable place or so I thought I decided to go with them. First of all it's really hard to get in contact with anyone there to find out the status of your vehicle. Second my car was late as they promised. Third my earpods that were in my car is missing. I will give them 2 stars cause they did do the job but was it really worth all that hassle and being a victim of theft as well?I called the number at the bottom and waited for over a week for them to get back to me and they still didn't do anything. They will just pretend to care about you and your issues but nothing will happen. Thanks Darcars for putting me through the charade.
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October 2023 by Shivangi M.
Had a great experience here! James was helpful, knowledgeable, and communicative. They were quick and reasonably priced.
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August 2023 by Nick Wright
Overall - great experience and great work! When arriving, everything was straight forward as far as the check-in/check-out process. The front desk was in contact with my rental company as soon as I was processed and was able to be shuttled over to get a rental car.The people they have there are great and are very flexible, I left something in my car and called in and was able to get it.Best part was that my car looked even better than it did prior to the accident that prompted my repair and my car was ready a week earlier than the original ETA.Hopefully I don't have to comeback but if I do, I'm in good hands.
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June 2023 by Someone Important
Having work done here, they appear to be professional and speak fluent English and Spanish.
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May 2023 by Maria Burgess
Highly recommend! Great customer service, very helpful. Was able to get my rental car directly through them which made the process even easier. My car turned out beautiful and was done very quickly.Service: Body & Trim
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April 2023 by Harrison Tiah
They did a good job. My car repair was done very well. The updates given during the repair were not consistent. There is a need for improvement in updating customers.
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April 2023 by Lorena Amaguaña Castro
Worst service ever!!! my car has been there for two months (not a big damage). The delivery date was March 15 but so far they have not delivered it to me, I have not received a single call explaining the reasons and what the actual delivery date is, would never recommend this place!
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March 2023 by A Z
They keep missing their deadline. Every week it's going to take another week for the car to get repaired, always with some excuse. They never call you to tell they are late, you have to keep calling them. I wish I had used a different body shop.I’m updating the review because it somehow got worse! They called me to pick up my car and the doors are not working. Also no one was here to handle me the car. They had the front desk rudely handle me the key. I have a 400 bill from the additional rental day, a door that doesn’t work and they can’t even say they are sorry. This place is a bad joke. Stay away.
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March 2023 by Befikadu Legesse
My car had an accident at the back side, and I took it to Darcars nissan Collusion Center. They fixed it, but they damaged the original windshild and replaced it with the aftermarket windshild. I was extremely upset during that time, but they told me that it has a lifetime warranty. However, the windshild had defects and cracked while it was at the parking garage. I contacted them in person and via phone (contacted the collusion center manager and the receptionists), but they told me that they couldn't replace the windshild because it was okay for more than 12 months. I was disappointed with them when they damaged the original windshild, and when they cheated me again last Monday. it's the worst collusion center. They did not keep their promises!
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February 2023 by Supernatural Warrior
Thank you James for doing a great job on my 2019 avalon am happy i chose you to work on my car you are the right guy thanks.Service: Steering & suspension repair
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February 2023 by Kelly Yu
James at Darcars Collision Center of Rockville is the best! He goes above and beyond to provide excellent customer service from start to finish, updating me the status frequently, honoring the timeline, and making sure that I understood the process and expectations. It's nice to know who I can depend on, trust and go to in times of stress with auto repairs. Thank you!Service: Body & Trim
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November 2022 by dopy mine1
I went to this collision center after reading great things about James and I was not disappointed! James explains everything in detail and gives really great advice. He really cares about his customers and wants to fix cars the right way. If you work with James, you will receive terrific customer service. Can’t recommend this place enough
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November 2022 by Michelle Spence
I highly recommend Darcars Collision Center of Rockville. James Yu went above and beyond to provide excellent customer service from start to finish. Thank you for restoring my car back to new!Services: Painting
