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January 2024 by Clayton Clark
They really need more people here.
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January 2024 by Christine B.
Do you like waiting in a long line no matter what time of day you visit? Do you jam out to "on hold" music and don't want it to ever end? Is it your favorite thing when you wait in line once to be told your meds aren't ready and then when they ARE ready have to wait in the line again? If you answered "yes" to these questions then this is the pharmacy for you! CVS please hire more pharmacists!
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January 2024 by Tania Abraham
Unfortunately this CVS is almost always understaffed which leads to very very very long wait times and lines at the pharmacy, and also difficultly finding someone on the shop floor if you need help finding something.The staff that they do have are always very courteous and professional - so that is definitely a plus!But, I waited over 40mins recently at their drive-thru pickup line, and there were only two cars in front of me. Also with keeping stock of inventory, I have found that things I needed were sold out… So it can also be quite hit or miss from that regard as well.
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January 2024 by Tania A.
Unfortunately this CVS is almost always understaffed which leads to very very very long wait times and lines at the pharmacy, and also difficultly finding someone on the shop floor if you need help finding something. The staff that they do have are always very courteous and professional - so that is definitely a plus! But, I waited over 40mins recently at their drive-thru pickup line, and there were only two cars in front of me. Also with keeping stock of inventory, I have found that things I needed were sold out... So it can also be quite hit or miss from that regard as well.
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January 2024 by C A
The worst pharmacy ever. Slow and rude.
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December 2023 by Caroline Dimanna
Parking lot always chaos and dangerous. Panhandler in front of store bothering sick and old people. Store is cluttered and no one to service you. Pharmacy and front cashier overwhelmed and undertrained. Not a manager in sight. Best advice, model this store like Cabin John store #1449 or close this store.
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November 2023 by Cheryl T.
Drive through pharmacy run here today. So I can only review the drive-thru window. William at the window was kind, courteous and quick. I could see folks inside standing in line. I was done quickly. Thanks William!
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November 2023 by Balbuena Fam
Poor customer service
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November 2023 by James Bruns
If there was a way to leave less than one star, I would. This place can’t even seem to keep basic health maintenance medicines in stock and the staff is worse than unreliable.
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October 2023 by Alexander A.
Pharmacy said that a medication comes in 10 mg when it DOES come in 20 mg. Doctor said they are inadequate.
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October 2023 by Jeremy Fischman
Quite possibly the worst pharmacy I have ever had the misfortune of using. Regular 30 minute waits (I’ve timed it), they never answer the phone, drive thru never open (don’t bother even if it is), and they take days to fill prescriptions. Do not go here.
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October 2023 by --
Sat on hold today for over 150 minutes with the pharmacy. Originally calling from doctors office. One time after 37 minutes they picked up and instantly hung up. The remaining 110+ minutes they left us on hold. My roommate walked over to the store since we thought they might be busy but as usual the line was empty and they were just sitting behind the counter talking. One had earplugs in and was listening to music!A CVS customer for 30 years this has to be the worst CVS Pharmacy location in the country. The pharmacy staff are rude and unprofessional. I once went in and one of them coughed all over me and other customers in her checkout aisle. The stores floor is regularly dirty. There are lots of opened or broken containers in the Soap & Shampoo and toothpaste areas.I have gone to purchase a drink from the freezer probably two dozen times over the past year only to realize the drink was already opened with a bit missing. Gross!!! The one time I was going to buy pringles due to their sale 3 of the tubes I was going to purchase were already opened with some missing. I have never said "NOPE!" to a sale so fast in my life.The pharmacy wait times to answer the phone and the behavior of their staff after lunch hours and further into the evening are unprofessional and the store as a whole either needs to be shut down or be put under new management. If your not disabled then I would highly suggest going to the Wallgreens further down the pike. Or the other CVS further up the pike. Avoid CVS 799 Rockville Pike at all costs.
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October 2023 by Swaminathan N
My prescription is being prepared for last 10-15 days. Not sure when I will get my medicine for my mother. The doctor Purnima Joshi from Adventist medical care had prescribed antibiotics for my mother cough 15 days back. Not sure if I will ever get it.
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October 2023 by Yousuf Khan
Pharmacy is super slow. Drive-thru is slower than the sloth in Zootopia. Parking lot lines are non existent so cars are parked at all angles.
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September 2023 by Raphael Y.
Fails to answer phone: I spent an hour or so on hold before having to cone down in person to get the pharmacy to expedite a prescription. This is not the first, or even second time that this has happened. It is an ongoing issue. This time, however, the prescription was time sensitive, and coming down to wait for it indoors, instead of via the drive through endangered everyone who was exposed to me.