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November 2023 by Tristen S. W.
If you visit this pharmacy, please note the average wait time is 30 minutes to an hour. Not because they have to fill the medicine but because they don't have enough workers, and the workers they do have take time.
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November 2023 by Namremaz T.
Be very careful here for the sake of your health. I expected to retrieve medicine here for my teenager. This CVS said they didn't have it and suggested I drive to their Falls Church Va. outlet where it was in stock. Then guess what: the meds were from the file of a 74 year old patient! They didn't even have the prescription! So I called my doctor, and he phoned it in to their all-night pharmacy in Potomac. Then guess what: one med is available in their now-closed Rockville store, the other in Potomac. And CVS charged my insurance in the closed store, which they can't reverse, & I must buy it without insurance in their all/night pharmacy. There you have it. They communicate poorly, are incompetent, and should be avoided.
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August 2023 by Chiiva M
This is my pharmacy since 3 years ago. Always nice pharmacist and good service.
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April 2023 by jeff willard
I had a very dissatisfactory experience with an apathetic pharmacist this evening while trying to pick up my prescription. In the past, my interactions were pleasant. In particular, Judy Moy is a compassionate pharmacist that displays excellent brand representation. That level of quality clearly does not extend to the evening staff. To the curt and dismissive pharmacist I dealt with today: While I understand you may be getting the same questions over and over during the ADHD medication shortage, just saying that everyone has a shortage and declining to check stock on alternatives (that my Dr recommended and offered to prescribe no less) leaves a blemish on CVS Caremark brand. The CVS website even states that you will offer to find an alternate pharmacy to fill a prescription, but walking away and not dealing with a customer base is apparently equally acceptable. I'm sorry you are frustrated dealing with the uncomfortable task of dealing with the same questions as nauseam; I assure it is even more uncomfortable going cold turkey on a scheduled drug while having to deal with falling asleep at random times during the day. There wasn't even a line, which demonstrates you could care less. While you may not care about customers, I care enough to point out that you did a bad job. You embarrassed the CVS brand and demonstrates an indifference most would only reserve for a cockroach. To CVS overall: I don't fault pharmacies for the current shortage, but I do fault CVS for poor customer service in their employee base. There is plenty of free HR training available online to address such conduct, especially when it comes to the neurodivergent community. CVS Pharmacists are seeing people when they are in need of a prescription and compassion, not dismissiveness and a wanton display of disdain. Bad job CVS. Bad job.
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March 2023 by Google user
I had a very dissatisfactory experience with an apathetic pharmacist this evening while trying to pick up my prescription. In the past, my interactions were pleasant. In particular, Judy Moy is a compassionate pharmacist that displays excellent brand representation. That level of quality clearly does not extend to the evening staff.\\n\\nTo the curt and dismissive pharmacist I dealt with today: While I understand you may be getting the same questions over and over during the ADHD medication shortage, just saying that everyone has a shortage and declining to check stock on alternatives (that my Dr recommended and offered to prescribe no less) leaves a blemish on CVS Caremark brand. The CVS website even states that you will offer to find an alternate pharmacy to fill a prescription, but walking away and not dealing with a customer base is apparently equally acceptable. I'm sorry you are frustrated dealing with the uncomfortable task of dealing with the same questions as nauseam; I assure it is even more uncomfortable going cold turkey on a scheduled drug while having to deal with falling asleep at random times during the day. There wasn't even a line, which demonstrates you could care less. While you may not care about customers, I care enough to point out that you did a bad job. You embarrassed the CVS brand and demonstrates an indifference most would only reserve for a cockroach.\\n\\nTo CVS overall: I don't fault pharmacies for the current shortage, but I do fault CVS for poor customer service in their employee base. There is plenty of free HR training available online to address such conduct, especially when it comes to the neurodivergent community. CVS Pharmacists are seeing people when they are in need of a prescription and compassion, not dismissiveness and a wanton display of disdain.\\n\\nBad job CVS. Bad job.
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November 2022 by Steve V.
I am spending my last time in line at this pharmacy. I was 12th in line for pick up. The guy handling the line was slow as molasses but the other three people behind the counter kept looking at the line and did not help. I'm finished with this branch and will definitely go to one of the smaller pharmacies. They deserve our business anyway.
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November 2022 by Ilene Barder
I had the best experience at the Congressional CVS today. Not only was my prescription filled quickly, but the pharmacist came out to talk to me about its interactions with my other meds, how to take the new meds so as not to interfere with my other daily drugs and what foods to avoid. This is the first time in my MANY years of picking up prescriptions that I had such personal service. I regret not getting her name.
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November 2022 by Abdul Aziz
I just love the behavior of the staff at this location, they are all so nice and cooperative
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October 2022 by John F.
10/29/22Well I am happy to learn they have the Pfizer shot for The Cronavirus booster and regular shot. Apparently the have The Moderna shot too. Maybe even Johnson &Johnson shot.Nevertheless, it's not what I was looking for, but it's good to know. I came here for The Mucinex DM with both expectorant and cough suppressant. I have had bronchitis going on and off for several years now and it is pissing me off. Taking this medication has helped tremendously with my coughing fists. A man with erectile dysfunction and bronchitis and is a diabetic. Three great problems in one. All are fixable and right now I am working on them all. Today I picked up the The Mucinex DM and found it was closed off to the public. Apparently you need to get an associate to open the case unless you pick up the medication from the sides. Apparently this is what I was told by the employee who finally showed up after I aqired the medication. I would have liked to use the 40% off coupon on top of the $19.99 sale and make it 11.99, but alas, it wasn't to be. Still, I am not coughing like I was in the past few days and it makes this $19.99 extremely acceptable. Great time at this CVS Pharmacy. Oh, the small talk with the woman buying the candy was fun. It help pass the time waiting in line.
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August 2022 by Kevin D.
Confusing Store Layout!The CVS located across the street from Congressional Shopping Center on Rockville Pike has a confusing storelayout I must say. I visited (8/27/22).It seemed to take longer than usual to find personal care items: tooth brushes & cotton swabs & such.Compared to other Local CVS locations. I asked a CVS Associate who gave me the aisle # for said items.Once in the aisle-still seem to have to hunt for the item.Found everything. Self Check-Out No Problem.
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July 2022 by Shawn H.
Disorganized and so slow. I'll be finding a new pharmacy and will never use CVS again.
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January 2022 by E T
Very slow, lazy, and incompetent pharmacy. I do not recommend them.
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November 2021 by Shelly J.
I understand now why the low reviews. It was suppose to be a quick trip. I was there mid morning. It shouldn't be that busy. However they need to get it together. No shopping carts or baskets available. My hands can carry but so much. I grab my essentials and head to the registers. Theres a long line. The sole cashier yells out self check out is open. So Im very Anti self check out. 1. We are still in a pandemic! They are not sanitizing or cleaning registers between customers and we are in flu season. Do i wanna touch a germy register? 2. Its not my job to check my self out, especially when cvs is famous for pricing errors. My cashier was nice. She tried her best to keep the line flowing. The manager then decides to open a register and help customers out. As im leaving i see on my receipt that i did not get my extra bucks as advertised in the store. I get back in line and I get the manager. He is not pleasant or friendly. In fact, he add an attitude for something that was advertised in his store. He was like the sale expired. Ok. Its 10 am the previous sales should have been removed prior to opening. He then fixed it and that was ir. No apologies just gave my cvs extra bucks ... smh like really. Pharmacy lines are long and seeing the reviews, ill pass. 3 stars for the pleasant cashier who helped me at first.
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November 2021 by Tim M.
The last few weeks I've been getting texts from CVS not about when my prescription will be ready but instead telling me that I have bonus extra care bucks that are good for today only. The first time it was for $5. I couldn't pass that up. Since they can be used on sale items unlike the long list CVS coupon that print up with your receipt I bought share size bags of M&M's. $2 for 2 of them! Yummy! Last Friday it was $2 in extra care bucks. Along with my $1 regular extra care buck I came to this CVS store to see what I could get. The store is just like other CVS stores I have shopped at. The parking lot curves around their building with spaces for a lot of cars. The store is one of the original ones that's been upgraded. It has 2 self checkout stations in addition to the main checkout counter. Like the last store I was at I found myself disappointed that they don't sell bags Take Five candy bars. They're very hard to find. Also I was unimpressed by the small size and limited choices of their bagged chip section near the front of the store. However my mood quickly changed when I saw that regular size bags of Doritos were on sale for $3.50. The catch was & always is that you must buy 2 bags to get the sale price! With my bonus extra care bucks though I was able to buy 2 bags of nacho cheese Doritos for $4. This is mine and my daughter's favorite flavor. There was a short line at the checkout area but skipping over to a self checkout station made the purchase fast & easy. I just scanned my key chain card and the $2 bonus extra care bucks discount came off my total purchase price automatically. I've often felt that the regular prices at CVS are a little bit too high unless the items are on sale which is why I tend to do a lot more shopping at Target stores. Today though everything fell into place and the good karma was mine! Until next time be kind to each other! #cvs @yelodc #doritos #extracarebucks
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July 2021 by Lironbitton B.
The store itself is alright. But the pharmacy takes forever. I came in two days ago and they said I would need to wait two days. When I came in today they said I need to wait another two days. Not only that I also waited in line for 20 minutes to be told this. If you can, find another pharmacy.