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“I rent from the Enterprise , North Bethesda location, all the time. Booking through the app is user friendly, Agents are friendly and accommodating and they have great flee of cars. I wish they offered better deals or more affordable rates for longe term rentals like some of their competitors. Overall, great company.”
“These folks are my "second car" option when I need it. Even when they're swamped they try and accommodate. I've probably rented 30+ times from them and I can't think of any major problem or issue that they haven't fixed... plus they're few and far between.”
“I recently had the pleasure of renting a vehicle from the Enterprise Rent-A-Car location and was fortunate enough to be assisted by Chris and Travis. From start to finish, their exemplary service transformed what could have been a routine car rental into an outstanding experience.
Upon entering the branch, I was greeted with a warm smile and a friendly demeanor from Chris. He immediately made me feel welcome and took the time to understand my specific needs. His attentiveness and willingness to go above and beyond to accommodate my requests were truly commendable. Chris’s knowledge of the available vehicles and his ability to match me with the perfect car for my trip were impressive. He ensured that I was fully informed about all the features and benefits of the car, making sure I was comfortable before I drove off the lot.
Travis also played a significant role in enhancing my rental experience. His efficiency and professionalism were evident throughout the entire process. When I encountered a minor issue with the initial vehicle, Travis swiftly addressed the situation with a solution that exceeded my expectations. He provided me with an upgrade at no additional cost and made the transition seamless. Travis’s dedication to customer satisfaction is apparent, and his ability to handle challenges with such grace and competence is rare.
Both Chris and Travis demonstrated a genuine passion for their work and a commitment to providing top-notch service. Their teamwork, communication, and customer-focused approach made a lasting impression on me. It’s clear that they take pride in their roles and strive to create a positive and memorable experience for every customer.
Thanks to Chris and Travis, what could have been a stressful situation turned into a pleasant and smooth experience. Their exceptional service, professionalism, and friendly attitudes are a true asset to Enterprise Rent-A-Car. I highly recommend this location and will definitely return for my future rental needs. Kudos to Chris and Travis for a job exceptionally well done!”
“Great Customer Service Today At The Glen Burnie Branch At Drive Whip. Makiyah and Staff Really Went Above and Beyond To Make sure I was Back Up and Running in No Time! Thanks Team”
“Just wanted to express my appreciation for an excellent service.✅. I rented a car this past weekend. The customer attendant ( Mr G.) was very helpful and friendly?. He went above and beyond the call of duty to help me by allowing me to choose a car and providing a fast service when I returned the car. I appreciated the friendly and fast service and discount! ??Keep up the great service!??????Cheers!✌??? ”
“The service was wonderful! The car was a little squeaky and the buttons on the radio and the radio screen didn't all work but the car still ran well so can't complain.”
“One of the best experiences in car renting I’ve experienced thus far. The staff was understanding and explained what features I could add-on. The car itself was clean and in good standing. Will definitely be returning to this specific location for my car renting needs going forward! Thank you to the amazing team!”
“Customer service and online reservation system were very good. The car was a 2024 Hyundai and got great gas mileage; The only problem with this car was the distracting dashboard warning (with alarm tone) that came on frequently and randomly - Consider taking a break. Sometimes it came on within five minutes of getting on the road.”
“Thank you so much for always making the booking process so easy and being very helpful with everything. Definitely want to dedicate this review to ISAIAH WHITE. Thank you so much!”
7 AM - 8 PM
15625 Frederick Rd, Rockville
Car Rental
“Customer Service I just want to thank Hernan Cruz for his outstanding customer service. I appreciate the information he provided regarding my vehicle. I felt no pressure to purchase any of the recommendations right away. I appreciate him searching for ways that he can reduce my total balance. It's important to me as a consumer to have a representative that is helpful and willing to go a little extra for the customers. Thank you for your service and continue doing a great job.”
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“The rental experience from start to finish was great! The car was in very nice condition, the rate was reasonable, the Enterprise employees were efficient, polite, and friendly. The experience reminded me why I should NOT use one of the new discount companies where we had a bad experience.”