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January 2024 by Xincheng Zheng
Staffs are very nice and professional. He explained the contracts in detail.
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August 2023 by Daniel Cheng
I rented a 3-row SUV and it was a worst experience ever. The car smell like weed (we did not know until we turn on the AC). A lot of the surface is sticky. My son found some used toothpicks in the second row and my daughter foumd a used condom in the third row. The oil change light came on after a few miles and the wheel aligment is way off. It is scary to drive such a large SUV with poor wheel aligment. I have calles them and they offered me one day rental free and free car exchange in any location. We have called 10 different locations along the way of my trip and none of them have the same size of SUV so we are stuck with the car. When I returned the car, they charged me the full amount without the one day compensation as promised. After calling them, they told me that I have to wait for 48 hours. I'll see. Not sure I will rent from Budget again.
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July 2023 by Areeje Sowalla
Very fast, was in and out in less than 5 minutes for pickup and drop off. Staff is great, very helpful and friendly. They gave me a very nice car too.
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May 2023 by Jamerican
Reserve online. Desired car was not available. Contract void. Refund refused. After spending several minutes on the phone and talking to three different people I was promised a refund. I was first ignored when I first entered the store then a guy without looking at me said "yes mam" meaning he was ready to assist me. I would never go back to that place. I am always treated with respect at enterprise car rental. I only went to budget because enterprise didn't have a compact car at the location
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April 2023 by Kadiatu Konteh
I was a consistent budget customer 6-8 years ago, I stopped using them after they deliberately charged me for an insurance rental that the insurance company has paid for. Recently, I decided to used them again to see how well they've improved but its terrible as ever. I did my rental and my drop off was schedule for 5:30pm this past Saturday 4-22. I was at the rental location to drop the vehicle off at 4pm and the location was closed with zero drop-box. Unfortunately, the 1-800 takes you multiple promotional services. I drop my vehicle off yesterday by 11am and was charged an extra 46 plus extra for a day. That is seriously disingenuous, because the vehicle will be rented off and charge, and the rep confirmed I was there by 4pm the day of the drop-off but still continue with the charges. While my reservation drop-off was schedule at 4pm. Plus when I pickup the vehicle it was filthy I asked why the vehicle was not clean and was informed they don't clean cars anymore. I had to take it to a car wash....
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April 2023 by Justin Cash
Good prices, great car, friendly and helpful staff.
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March 2023 by Meron Haile
One of the best experiences in car renting I’ve experienced thus far. The staff was understanding and explained what features I could add-on. The car itself was clean and in good standing. Will definitely be returning to this specific location for my car renting needs going forward! Thank you to the amazing team!
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December 2022 by Ishan Niranga
Great deals on rentals ! !I had a great experiece with renting car at this place. The pick up truck was a great deal that I paid less than 80 dollas per day. staff is really nice and they respect the customers time. Always made sure to give me all the details and directions.
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November 2022 by Shelly Finkel
I am so grateful and thankful to Teklu at the Rockville/Parklawn location. After being told by the main Budget 800# customer service people there was nothing they could do unless I went to the airport, Teklu was super helpful as I needed to extend my reservation several times due to a death in the family. Above and beyond good customer service - his kindness was a comfort during a very difficult time.
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September 2022 by Douglas Vo
Budget Rental Rockville has an abundance of rental vehicles to choose from. Reserving ahead of time will ensure you have the vehicle size youee looking for.Service is friendly. Cleanliness of vehicles are a hit or miss but overall clean.
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July 2022 by Cielo Corporation Of Boca Raton
I rented a SUV from Colorado drive to Maryland and back. The car has a setting done w the admin key for the speed and radio that made the trip here unsafe for my family and I. I came to Rockville MD location on park spoke w employee by the name of Teklu who was rude didn't help me at all. He actually said he didn't work for budget. Told me to drive a hour to the airport they can help me. He had plenty of cars on his lot instead insisted on wasting my vacation time and inconveniencing me further. DO NOT RECOMMEND THIS LOCARION OR TEKLU HE NEEDS TO FIND EMPLOYMENT that doesn't involve customer service relationships
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June 2022 by Bonnie Crystall
My reservation communication was clear concise an the price quoted was honored. The car I got, Kia Forte was lovely had nice pick up and rode well with great mileage, I had chosen this rental as my other rental I had booked 3 months earlier could not guarantee a car and I had to scramble one week before my trip, something I never do. I was pleasantly surprised!
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June 2022 by Hailey Guillory
Never coming again. Reservation was for 6pm, showed up and they were closed. We tried to call before 6 and couldn’t get in touch. Nor did they call to see if we were coming.
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May 2022 by Mario Gil Erazo
Worst customer service experience EVER! Budget had the gates at BWI airport closed at 3:30 am when I had to return the car no matter the guy at the pickup location (Rockville, MD) confirmed I won’t face any issue. Circled 3 times around the airport to find Avis/Budget garage and because my flight I had to leave the car on Herts side that was working (next to Budget) however no matter I have called more than 6 times to let Bufget know about this issue, I have never received a confirmation or follow up! What a shame!!
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March 2022 by Ash Enrici
They stole over $100 from me, charging me for some issue they had clearly made up without proper notification after returning a car in the exact same condition I got it. I wasn't notified about this until long after the fact and by mail. Additionally the car they gave me had mechanical issues and dashboard warning lights came on. I would avoid this place at all costs.
