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April 2024 by Jose Amaya
My name is Jose I work for one of the restaurants in Pike and Rose name Nada every time I come to this bank everyone always treat me with courtesy and respect specially Benite Amani she’s always very kind with me I will highly recommend this bank to everyone that wants to open an account.
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April 2024 by Jan Shu
This BOA brand office provides great service and their Banker Ms. LK is very helpful and professional. Highly recommended this bank office.
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April 2024 by Laura Garrett
Rodney was a pleasure to work with! He was very kind and helpful! I recommend working with him if you ever go to this Bank of America.
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January 2024 by Josue Romero
Bad service
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October 2023 by Massoud Jahanbin
One of the best Bank❤️
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September 2023 by Craig S.
I'm a disabled veteran who is currently at Walter Reed for treatment. I got in contact with Semper Fi Fund which banks with Bank of America, and the branch that I went was very discriminatory towards me. I called my that wife was a manager at a bank, before she became an accountant for the State of Alabama. I called her and why would y'all tell someone they can't verify a check? In order words we believe the check is fake. He wasn't friendly coming to the front. I know what undertones sound like, and what your implying. If your a dark skinned male, (Native American) please I beg you do not bank with Bank of America. I've heard stories like this before. It was embarrassing. The address is 12099 Rockville Pike. I went inside to file a complaint, but I don't trust it will get thru. My next step is the corporate number. I don't like being discriminated against.
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September 2023 by Jules Passate
Visiting a branch without an appointment usually means a long wait. On a recent business trip, I urgently needed to open an account at this location. Although initially told there were no available slots till next week, Lilian, a Relationship Banker, noticed my predicament. Within just 10 minutes, she had my account set up. As someone in customer service, I believe it's these spontaneous gestures that truly reflect a business's quality. Thanks to Lilian's keen observation and swift action, this branch earns a well-deserved 5 stars.
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August 2023 by Monica C
Great service!!! the bilingual manager is awesome, this is my favorite agency ?
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July 2023 by Mark Salita
I have been coming here for almost a year now. My restaurant uses this branch as it is the closest to our location and although it has gone through it's ups and downs with covid, remodeling etc. I can say with 100% that I was able to make great connections with the staff here.Rodney is the guy, very knowledgeable and friendly. Originally met him when I first took over this restaurant a year ago, and he has been helpful and I'm happy to see him moving up more and more within those four walls. I remember it was just him in the building. Even as I write this, I've emailed him to have a meet up to set up a different business account because I trust his knowledge!Lilian was the next person I met through the year. She has been so welcoming, and the best part is she is so calm and even toned. I've seen her being bombarded by frustrated guests and I'm happy to say she was always calm, cool and collected.Benite was the last of the group I met. She has been so kind, and always has a smile. I was in the branch on 7/6 and it's so unfortunate but there was a guest who did not believe that she was following the process as another branch did it a different way. Benite was kind and confirmed with the guest every action she did and when she was finished with that guest, she was able to still take care of the person in front of me with composure as if the last interaction did not take place. The guest ended up asking Rodney about the policies and processes but although I did not hear the full conversation, it sounded as if Benite had done everything correctly and Rodney was able to de-escalate the situation and confirm the proper processes were taken.Now I don't normally write these reviews unless they are great compliments or really bad reviews. But this group has been great. If you're coming here to do the drive through, I have bad news it's gone. If you're coming for a key drop, it's gone. I'm disappointed in these choices, but it sounds like there higher-ups decided that it was a waste, which actually effects me negatively. But the group is great overall.
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July 2023 by Skittles L.
Came here around 12:30pmOn a Friday. Drive through are closed and no one was at the door nor behind the counter. After a minute of wandering what's going on, some one said they are rebooting the system and asked me to hold to wait for withdraw. Five minutes later still waiting, yet they have three people helping customers for special devices. Ridiculous!
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May 2023 by Yetenayet Befekadu
Great team. Extremely happy with the service I got from Lilian and Gladys.
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March 2023 by Eric Park
Wait time is longer than usual. Teller not present in the window for 20 mins now. This location is really below the standard and it is getting worse since the remodel.
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February 2023 by ANTHO GRNDOS
I have been banking with Bank of America for long time any location I go great customer service and helpful people but these people in this location is Really disgusting really bad customer service I went 3 times to cash out a check from a company I’ve been working with for 10 years and they didn’t cash it out saying the check was miss written I went to other Bank of America location they cashed out with any problem I highly recommend no to go is a waste of time they are not able to solve your problems or answer questions im really disappointed
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February 2023 by Hyungsuk Kim (김형석)
I've been to several BoA locations, and the customer service that I received today was by far one of the most wonderful experiences. Benite and Oscar were super friendly and helpful taking care of my needs. I'm sad that I'm moving out of town, because if I weren't, I'd definitely be coming to this location for business. Thanks to all the people here who gave me and my wife a warm farewell when we were leaving today.
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February 2023 by Miguel Garcia
This branch is the best…. Lilian and Gladys …. Wonderful people …. Always happy to help!
