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June 2023 by Siyu Chen
I want to give it zero star if I could . There was no customer service at all. Three girls who worked there were just idling. No greeting, no nothing. They were beyond rude.
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February 2023 by Gabrielle Timms
I had an outstanding shopping experience. It was fun and easy. Each team member was welcoming, insightful, and responsive. I didn’t even have to hold my items. Whenever I had an item in my hand, a team member added it to my dressing room until I was ready to try it on. When I tried it on, they made it fun and wanted to see how it looked. I felt like it was a photoshoot, and I was a model. I will probably drive out to that location from now on just for that experience.
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December 2022 by Gabriela RW
12/18/22: Worst customer service, from two female employees specifically. I approach the counter with my little one. I ask to order a specific pair of pants as they don’t have it in store. One employee, who seems to be training, stares at my daughter like she’s never seen a child before. Like what is this child doing at my counter?! Are people not allowed to shop with their kids? Literally your job is to make people feel welcome in your store so they’ll shop here. She asks another employee how to process an order. The second employee says she will help me. She is not friendly either. You know you’re not doing me a favor, right??? She places the order. I pay, she looks annoyed at life.The reason I ordered in store is because they provide expedited shipping vs. ordering online. Otherwise, I would’ve left. Never coming back here. And no, this doesn’t appear ti be an isolated case. Read the reviews. Seriously, who is managing this store???
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December 2022 by Forest Rowley Jr
My wife is going to love her gifts from Athleta!! That store has some gorgeous and practical pieces!!
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December 2022 by Gabriela W.
12/18/22: Worst customer service, from two female employees specifically. I approach the counter with my little one. I ask to order a specific pair of pants as they don't have it in store. One employee, who seems to be training, stares at my daughter like she's never seen a child before. Like what is this child doing at my counter?! Are people not allowed to shop with their kids? Literally your job is to make people feel welcome in your store so they'll shop here. She asks another employee how to process an order. The second employee says she will help me. She is not friendly either. You know you're not doing me a favor, right??? She places the order. I pay, she looks annoyed at life. The only reason I ordered in store is because they provide expedited shipping vs. ordering online. Otherwise, I would've left. Never coming back here. And no, this doesn't appear to be an isolated case. Read the reviews. Seriously, who is managing this store???
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November 2022 by Tassey Russo
Thrilled to have a store close by in Rockville. The store is well organized and bright. The sales associates are quick to ask if you need help but respectful if you want to look around on your own. They are also helpful in obtaining new sizes or styles if you are partially clothes in the dressing room.Parking is available in front of the store, and free.
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November 2022 by Steve Brown
Didn’t feel welcomed Prefer the one in Mclean.
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November 2021 by Guadalupe Reyes
This store is amazing well organized they have everything that you need for any workout in my case I buy the 4" running mesh shorts they are amazing comfortable the ladies that worke at this place are polite the dressing room it's well clean and the people there is totally nice you won't go wrong if you shop at this place I wish I could give more ? but I can only get 5
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November 2021 by Ever Reyes
Terrible customer service, employees come off as pretentious when asked a question. Do not shop here!
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November 2021 by Pretha Mitchell
Outstanding customer service!