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August 2023 by Dawn Crafton
Tara Ardavanis went above and beyond to help us select the perfect tile for our project including sending tile samples a thousand miles away to the job site! Thank you, Tara!
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November 2022 by David Stewart
I love this company.
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November 2022 by Heather Wellington
Great customer service
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November 2021 by Carianne D.
I don't understand and know why businesses hire rude and unhappy staff incapable of providing quality customer care. I'm unsure if this defect is endemic to the DMV region or the entire USA but people in most stores regardless of cost, service, or product do not treat customers with respect or professionalism. Architessa in Rockville Pike Maryland is no exception. With or without appointment the treatment is the same; unprofessional and point blank discourteous.Yes, rest assured that I will reach out at this number. Thanks for replying to my review and I'm glad to know that your company is trying to improve its customer service.
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July 2021 by Allisont T.
I worked with Stacey and could not recommend her more! I had no idea what kind of backsplash I was looking for other than I wanted something simple, neutral, and not boring (not the most helpful description, I know). She showed me a TON of options and helped narrow down the choices by focusing on the styles and tiles that peaked my interest. End result: Stacey made the process easy, I trusted her design sense and ability to understand what I was looking for, and I absolutely love my new backsplash!
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February 2021 by Tara T.
Agree with other reviewers about the lack of professional follow-through. Initially very helpful to get the sale, then a series of sloppiness, stood-up phone appointments, sales person ordering the wrong product, failure to ensure client received correct products (despite significant mark-up on their end--which one would think would cover them verifying the client received the correct product before it left their warehouse), and then failure to provide a prompt refund when the wrong items were ordered.Finally got fed-up with them and ordered the rest of our tile needs from other vendors.Maybe Betty Sullivan and her son David Benson will learn that it takes more than changing the business name (they are now Architessa) to stop them from losing $30,000 in tile sales--but good old fashioned common sense business practices: do what you say you're going to do and be respectful to the client.
