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February 2024 by Lerato Seotsanyana
The most expensive mechanic shop I’ve ever been to… went there to get my car inspected for mechanical issues because it stopped moving. After getting towed abd riding in the tow truck with the tow truck driver and based on what I told him had happened before it stopped running, he told me he thought it was my axel… so after we got to Aamco I decided to look underneath the car and sure enough my driver side axel had came out a little…they told me they’ll have to inspect it because it could’ve damaged my transmission and the inspection will cost $369. I went home and got a phone call saying that all was good that there was no damage to the transmission but they have to clean the area where the axel goes into the transmission and I’ll need a new axel and the new price for all that will be $1276.00. I have seen an axel being installed and I know where it goes into and there’s no way it cost that much for everything they said they had to do… I had to borrow some money just to get it done… I’ll not suggest this place to my worst enemy and to think I had went to them before to get a transmission installed on my old car a few years before …. This has to be the worst place, I’ve ever been to.
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January 2024 by George H. Heart
Highly, highly recommend !!!They did an OUTSTANDING job repairing my heavily damaged car after I was involved in an injury motor vehicle accident. They also worked with me financially, as I did not have good credit. They treated me like "royalty" and couldn't do enough for me. They were highly professional, courteous, extremely helpful, explained everything to me and it was a wonderful customer experience for me! I, more than highly, recommend them ?? !!!
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December 2023 by Salomé
Keith the owner is vigilant on getting a very complicated issue fixed in my car. I appreciate his attentiveness and patience as I have had to travel back and forth from VA to MD with this car having issues. I appreciate the fact that he does his due diligence and research to make sure the issue is fixed including communicating with other locations that have touched my car. That’s the type of service that’s a dying art. The staff also are very polite and helpful. Thanks Aamco Rockville!
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October 2023 by Albina Ballali
they are so good, my car still running, it is over 20 years old now.
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June 2023 by God's Favor
I would never recommend this shop to anyone...not even an enemy! Customer Service is horrible, they don't believe in honesty, and I believe they do shady stuff. "7 On Your Side" needs to investigate this place.Warning: If you need your car do not take it to this shop.
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May 2023 by abraham rodriguez
Totally recomended!!, They Worked on my Car fast and with efficiency, And fixed that annoying oil Leaking !! , All you need to do its call and schedule an appointment and theyre gonna Explain you all the steps to do!!Service: Oil change
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May 2023 by Sue
We have been coming here for years and now I see that the business that I trusted has lost their ability to do business in a respectful manner. Was told I wasn’t going to be charged for work until authorized. The same price he gave me for a job is the same price he gave me when I decided not to do the job just having my car there! I never told them to take a couple days to figure out what’s wrong and now I have to pay for storage?! He also stated I had to repair more issues to push a $200 job to $3800. Kept trying to tell us to apply for their credit. I had to pay for three tows one there and two back since they lacked communication with me to pay the $200 fee for literally looking under my hood and they canceled my tow to begin with. Was put on hold for extensive period of time and hung up by owner when I called his phone directly after he didn’t want to hear what I said!Unfortunately after 8 years I have to find a new mechanic. If I can’t trust you to be honest with me, I can’t trust you under the hood of my car. Also concerned about how many times he has overcharged me for services in the past at this point.Happy to say I found a new mechanic who stayed the vehicle didn’t need $3800 in repairs and only spent less than $375 total! Happy to give out this new mechanics info for anyone who needs
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April 2023 by Cora Reichert
The good: They rebuilt the entire front of my car after an accident and did a decent job. They also fixed my window, washed the car, cleaned some adhesive off the window, and scrubbed out a foggy headlight free of charge.The bad: Was told a week and it took three. Cost twice what two body shops quoted me at (that I couldn't get it in to). Put me on hold twice when I called, and then left me on hold until they closed. Never returned calls. Also tried to get me to have my transmission fluid lines changed, claiming that they were leaking fluid. The car has never leaked anything since I bought it. On top of that, they straight up did not replace the bottom engine cover, even though it was part of the parts that I was missing.I gave them two stars instead of one because it's clear they're overbooked and understaffed.
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February 2023 by Regie Bala
It went in for a simple oil leak that just needed a new gasket which they claimed a 2 hour job but took them 8 days and while they had my car they did considerable damage to it and they refuse to claim responsibility. Will never shop here again.
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February 2023 by Weldon Hammond
Over a month car has been in the shop, loaner car engine and oil lights on the car, tire pressure low. The car was supposed to be ready two weeks ago! Now the loaner has been taken for repairs and management told us that an employee was going to drop a car off yesterday (waited over two hours ready to attend an event 1/20/23 and we still waiting 1/21/23! Horrible service!!!!Service: Auto engine diagnostic
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December 2022 by Alyssa Santos
Easton and the crew here went above and beyond our expectations. Our transmission died on a Friday night three hours from home. They were able to look at it on a Saturday despite having closed for the day. Easton gave clear information about what happened, what it would take to fix it, and what options we had moving forward. He even provided insight for our next vehicle and how to prevent future issues. The team made an awful weekend into a much easier experience. We appreciated their kindness and understanding as we navigated car issues from three hours away.Service: Transmission
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December 2022 by Jennifer WACK
The shop manager Mr Easton was excellent!! He provided timely service and showed a clear expertise in his position along with great customer service even though it was clear the shop was short staffed. Thank You Mr Easton!!Services: Transmission
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July 2022 by Karen Luca
As a first time customer, I was highly pleased with their service. Easton was very helpful and explained what my car needed. He was very honest. I picked up my car and so far so good. Highly recommend Aamco for your service needs. C. Basso-LucaServices: Oil change
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July 2022 by Alexander Kheradi
Great experience. Easton Seo the general manager was incredibly responsive and communicated throughout the time my car was at his shop. Was very methodical and diligent in diagnosing the issue. Went the extra mile!Service: Transmission
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July 2022 by Alexander K.
I had an excellent experience with this AAMCO location and the general manager Easton Seo. My car had a check engine light on that was difficult to determine the cause. Easton and his team were incredibly thorough and methodical in their diagnosis. I would highly recommend bringing your car to their location.
