Banks in Riverdale Park, MD

“I am an African American lady. I went in to the branch to redo a CD that had come due. I related this to the relationship person, he immediately informed me I could not get a check that day even though I had not ask for one. I informed him I wanted to either return the funds to the account they came out of or get a new CD. During our conversation he (a Hispanic male) informed me three times thathe could not cut a check to me at this time. He told me to go on line and make another appointment and then see if I could get a check. I then went to the teller window to get 50.00 in quarters. The (Hispanic) teller requested that I ,after swipping my card, produce my driver's license. She then told me there were problems with my account and she need get authorization. My account had over $68000.00 in it. My totals deposits are over $200,000.00. The teller got the drive through teller to help and she also said that they could not give me fifty dollars. I then gave the teller fifty dollars from my purse to get the quarters and ask to speak to the branch manager. The drive through teller informed me that she was the manager.I went to another branch, redid my CD and was out in 15 minutes. I am a elderly (77years young) lady and I felt horrible and humiliated when the Riverdale branch.”

“Other than bad parking space and long lines this place is pretty amazing. I literally watched a customer yell at staff and they kept their composure well. I'm actually not sure how I managed in customer service in the past. They didn't get loud back and they just kept apologizing. So overall, I'd say they are pretty amazing! I have to give them 4 stars for the atm never working, only having two atms and for the parking being a living nightmare. They are gems though!”

“Lorena and her team are the perfect bankers. Kind, caring and understanding their business clients needs. Will keep coming back to this bank. Thank you guys again for helping and we hope this relationship continues to grow.”