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December 2023 by Ted McGallagher
I was in great distress because the Deer which I had run into didn't read any of the crossing signs. My nervous manner was obvious due to my constant chatter with Bobbie (the Lady who runs the place) who calmed me down and explained the "every-thing should be ok".You see the Mercedes Benz I was driving is my baby. It took me many years before I was able to afford this vehicle. I took great care (in spite of the mess inside the cabin) with the maintenance and repairs, and appearance.After discussing the condition of my baby with Dereck (I think the man who appeared to manage the shop) I was worried that getting parts would be an issue. Dereck offered no false hope and said they would do their best to get the parts from the Manufacture.Soon after all of the appraisals and calculations I took my Sweetie in for her operation, again I was not given false hope as to when the repairs would be performed and completed but reassured that it would be done in a timely manner and with great care.One day later I received a call from Bonnie who professionally and gingerly (she probably heard I was difficult) explained that some of the additional parts needed to be ordered. After my queries she explained that it might add time to the repair but depended mostly on the Manufacture providing the parts needed. Rumpth! I’m distressed.But lo and behold Christmas Eve I was told that all repairs had been completed but it had not been cleaned, (it was 15 minutes before closing). Oh no! this meant that I would not have my baby back for Christmas. Damn! More Distress. BUT it seems that the two Get Ready Mechanics (Matt and Bisham) understood my dilemma and sprang into action and quickly did the DEED on my baby.A short while later my Pride and Joy was returned to me looking beautiful.Now you can see why I am so pleased with Caliber Collision.Thank you Caliber Collision.
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December 2023 by Lt Dan
Rising Sun Caliber Collision did superb work on my truck. I was very happy with the final results! Thank You!
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November 2023 by Chris Stumpf
Front office staff was very courteous, however other parts were ordered that were needed that were never explained. In doing so they had to remove the bed which had a warranted Rhino liner protector on the bed, which they had to break through to take the bolts out. This was never repaired to continue the warranty. Now it's voided.
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November 2023 by Larry Hall
Recently my vehicle was involved in a hir and run accident. I took it to Caliber Collision. From the moment I walked in the door I knew I was in the right place. All of the staff was very professional and helpful. The manager went above and beyond by helping me get resolution from the insurance company that was ignoring my phone calls. Lastly when I picked up my vehicle it spotless and you could see that there was ever any damage! ??
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November 2023 by Lauren Justice
All of the staff at Caliber Collision in Rising Sun, MD were friendly and professional. My car looks like new and I am very happy with their service.Services: Painting
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October 2023 by Garner Vernon
The best place in Maryland to get repairs done. The staff are friendly and welcoming. They will take take care of your vehicle like it is their own.
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October 2023 by Diane Bishop
Excellent service and workmanship. Only excellent management can deliver the experience they provide. Everyone is very friendly and they are really good with communicating. At my appointment for the repair estimate, I was given an itemized list of the repair costs. This is the first time I ever had the repair process explained. Scheduling was easy and they were on schedule. Each time I was in and out. The vehicles were done on the projected completion dates. The finishing touch - the vehicles were cleaned and sparkling inside and out. Vehicles look like new. Thank you for your attention to detail in every aspect of the process. I highly recommend this shop.
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September 2023 by Joshua Baumann
Wonderful crew and were very responsive to questions and able to get my family van into be restored from a side swipe. Can't wait to see the finished product! Thank you all!!
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August 2023 by KYRA FERRUCCIO
Convenient location and everyone was super nice! Great work fixing my vehicle after a hit and run. Will do business with again!Service: Body & Trim
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June 2023 by Jim Rosenkranz
Great customer service! My car was pretty smashed up and it looked like new when I got it back. They kept me apprised of the repair process regularly. And it was finished in the quoted amount of time.Services: Steering & suspension repair
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June 2023 by Craig Rempel
Services are amazing. They always are so friendly and easy to work with. They are quick accurate and keep you up to date on what is going on. Highly recommend.Services: Tires
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June 2023 by Derek Toolsee
Bonnie & Kirk were on top of everything from the time the assignment was received up till the time the vehicle was completed. The vehicle was completed way ahead of schedule. Everything looked perfect. Very pleased with everything.Services: Painting
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June 2023 by Gregg Reinsmith
Exceeded my expectations in every category. Great communication and frequent updates were very important to me and my family as well as quality work. All employees were friendly and helpful and made the whole experience feel like something I wanted to do rather than had to do. Best car repair experience of my life - Thank you!!
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June 2023 by Bobby Jones
Bruce, Bonnie, Derrick, Kirk; I consider God's Gift to those in need of Collision Repair. We found them through Allstate. Their attitude in this day and age is refreshing. They truly are a gift and we're thankful. The Rising Sun crew restored my assurance.Services: Painting
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June 2023 by Joseph Stay
I am beyond pleased with the service I received at this business. They helped me navigate the process with my insurance company and kept in touch with me every step of the way. They were professional and courteous every step of the way. Highly recommendService: Body & Trim
