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November 2023 by Mike Barnes
Needed an emergency patch for a bolt stuck in my tire on a late Saturday afternoon. Chris Wrenne at the front desk and the entire crew got me in and out with a fixed tire in about 25 mins. Unbelievably good and quick service. I would recommend this Mr. Tire for any services they provide.
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November 2023 by Scott Towns
Great staff will to help with any needs or questions i had with my vehicle. Where very accommodating with my timeline and schedule. Didnt give the run around like most places
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November 2023 by David Holmes
I purchased tires from another vendor and had Mr Tire install them. Chris the manager or assistant manager was very pleasant to deal with. Just wanted to thank him because his demeanor needs to be recognized in an industry that normally is not known for outstanding customer service. They installed my tires as requested and did not try and upsell me which I appreciated.
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November 2023 by chris wrenne
the same values as always but new manager chris! ibrought my team with me to show everyone we care about our customers and i am here to stay.we look forward to taking care of anything you need, our team is chris- zach- scott-tyler-kurt- jermaine-jemareupdating the entire shop!!we can’t wait to service you!
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September 2023 by HR Hines
Purchased tire from Goodyear through USAA. The service was good unfortunately goodyear needs to be better with emails to their vendors. Purchased the tires on Wednesday for a Saturday installment. the Store manager did not get the email until Saturday.
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June 2023 by Erin Joy
They were extremely helpful. They were patient and spent time with me to get a good deal so I could get good tires, have my tires aligned, and add on the insurance (I have bad luck with tires). Very pleasant employees. Was a great experience!
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June 2023 by Valerie O
I had the BEST experience EVER at the Mr. Tire (Main St. - Owing Mill). My key locked needed to be removed from my tired and I needed (4) new tires. I went to (2) other locations without success . But, Tom at the (Owings Mill location was called to see if his store technician had the tool to removed the lock and without hesitation he scheduled me to come the next day. I arrived on Saturday morning and I was greeted by Gary, who is totally AWESOME. He provided EXCELLENT customer service and he went beyond & above by picking up my tires from another location. I was very satisfied with my service and I left feeling like a VERY HAPPY CUSTOMER! I highly recommend this professional team of workers and location. I give them (10) stars. Thanks a MILLION for a WONDERFUL experience! :-)
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June 2023 by T B
Gary and staff at this location got me in and took excellent care of my vehicle.Came in for service and was pleasantly surprised at the top notch service I received. Unlike other places like NTB.Thanks for all you guys do?
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June 2023 by Strictly Biznes
Mr. Tire was essential in helping to solve a faulty cylinder issue I had with my car. This is the third time they have found sound solutions for my cars without price gouging, like the dealers!
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May 2023 by Shane F
DJ is the absolute greatest. Got a flat on my way to meet my wife for our anniversary dinner. He got me in and fixed right away. Every Mr Tire needs someone like DJ and I hope he gets the recognition he deserves from management/corporate.
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April 2023 by Emani Evans
Great customer service!Went in for a wheel alignment. It took just about an hour. I was also given a free estimate for tires as well.I will be back again!
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April 2023 by Cesar Rodriguez
Came in for a patch , and they decided to tack on 40 plus dollars for something I didn’t ask for . Good luck with your business. I know you guys won’t care but you won’t see my business ever again.
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March 2023 by Jason Knight
This location is horrible, called on a Thursday to ask if they could work on my vehicle. Dropped it off Friday morning, they said they’d call when it was done. No word Saturday or Sunday so I called Sunday afternoon noon and it hadn’t been started. Told them had to be done Monday by noon, called at 11 am Monday and still hadn’t been touched. The communication and customer service is te worst ever
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March 2023 by Christian Tinio
No other words to put it, but Joe Bell is nothing short of amazing in terms of honesty and helpfulness. I have never experienced this kind of customer service at any other car repair establishments before. Often times, there are too many people who take advantage of those who are not knowledgeable about cars just to make "sales". But this man is definitely the latter. He truly does care about the customers that come to his establishment and giving them the proper service they need.Car Repair shops definitely need more people like Joe. It's a blessing to find someone who truly care about their craft and the real reason why repair shops were built in the first place.
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March 2023 by Anne Nowicki
Joe and DJ helped me out in a huge pinch! I had a flat tire on the side of the road at the end of the night. They kept the store open for me and got my tire changed. I was an hour away and would have had to wait until the next day. LIFE SAFERS. Very thankful!
