-
September 2024 by Fermin Barrientos
Excellent costumer service, and reasonable price
-
September 2024 by Dem Chakras
If you’re going to get your car serviced take it to Monro in Reisterstown and ask for Tom! Tom knows his stuff, he won’t shortchange you and he cares. He’s personable and professional!
-
August 2024 by Thomasenia Weston
Don't go to the Monroe Auto they do trifling repairs!!!
-
August 2024 by Carlene Griffin
Definitely recommend Monro Muffler to family and friends for all your car needs and repairs!
Replaced the Air Brake Hose.
Richard, Tom, and staff are always professional, knowledgeable, courteous, and efficient. I speak often and always about the great work being done at Monroe’s Reisterstown
-
August 2024 by Charles Darden
Great customer service and very fair pricing
-
August 2024 by Michael Johnson
I met the manager on Saturday. I told him what I needed. He told
me about the tires I needed. He called to confirm if the tires were in. They were. Appointment for Sunday morning, came and dropped off the keys. Called me nearly 4 hours later to tell me the tires that I was supposed to originally get wasn't at the store. He should have mentioned that to me before I dropped off my car for nothing. Also, why did the store he confirmed having the tires didn't suddenly have them?! Overall, this left a bad taste in my mouth enough to not even return. That whole ordeal was very shady.
-
August 2024 by Kerry-Ann Thomas
Poor customer service. Lack of communication and lack of consideration for customer’s time.
-
August 2024 by Toni Edwards
The staff is great, super helpful and fixed my car in no time. I will definitely be back!
-
June 2024 by tijania t
Did not properly assess my cars resulting in wasting over $600 and 7hrs of time I can't get back for a repair that was pointless and quote for $2300 to fix the issue
-
May 2024 by Kimberly Lawal
pretty expensive, they did a good job, provide more
accurate wait times and service times , otherwise did a great job on my audi breaks
-
March 2024 by Bill Whitfield
Rich and his team are friendly and professional. They explained my situation and had me on the road in less than an hour.I had a screw in my tire.
-
March 2024 by Nora Lee
Mr. Brown is the man to go to if you need your car fixed... everyone has a passion fixing cars is his.i only trust my car with him.Mr. Brown has been fixing my cars over the years...This man can exactly take a car apart and put it back together again
-
December 2023 by Stuart Tabb
Amended review based on last visit. The good news. They took me instantly and got me in and out on a battery replacement in 15 minThe bad. Tried to charge me about 140.00 for labor; On line saw " free battery installation", behind counter- huge sign stated " free battery ..". Then asst mgr said the system required he charge me .1 for labor. In principle, I decided I shouldn't have to pay anything for labor and stated if rather tip than pay a few that is stated as free. Also has an issue with the amount of labor charge as shop fee I think was listed as 160.00/hr ....He tried to charge me, I believe about 140.00; it took about 12-14 minutes,! Not good!
-
December 2023 by Quan Brunson
Get a 2nd opinion. I was overcharged for to replace a radiator and thermostat. Charged over $900.
-
October 2023 by Young Lauryn
Mechanic was very friendly and Replaced my coolant res in good time at a wonderful price . Very grateful
