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November 2023 by Lauren Farber
My experience here was absolutely astounding. I was involved in a rear end hit and run and I wanted to have my vehicle checked for the safety of my 18 month old daughter. I had called around to a few different places and wasn’t able to get in until next week.I called and spoke with Mike who told me to come in as soon as I could. Upon arrival I was pleasantly greeted and my vehicle was taken back immediately. The technician Logan did a full inspection of my vehicle, he did advise me that I will be needing brakes in the near future. Being a single mom it’s hard to find a place that will not nickel and dime you for every little thing. Mike was able to get me a quote for brakes that I will be able to afford within the time frame I need them done by. I have found my forever shop. Thank you gentleman.
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November 2023 by Becky Cohen
Mike was great! He found all of our old records and put them into the new system. He was patient and put up will all of our nonsense! Definitely a huge asset to your location!! Thanks Mike!
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November 2023 by Kendall Jeter
Great service. Very helpful, took the time to explain what was going on with my car and took care of everything it needed. Would definitely recommend!
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November 2023 by Jamie Cooper
I called late in the afternoon yesterday needing two tires for my car. It was urgent, as we were going on a road trip in the near future and we're just informed of significant wear on my rear tires.The crew member, who I later learned was the manager, answered my call. I got a quote and when I asked I was informed they could fit me in on the same day.They were clearly busy, but I was taken care of in about an hour. Due to the urgency we were told to come back as soon as we could to have the full inspection done. We were also quoted for the repairs to my shocks, which I had told them needed replaced.Would recommend. The staff was very conscientious in caring for my car, even in a pinch.
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November 2023 by Cristy Winnie
Beware!!! I went here with a nail in my tire. After they inspected it they said that I needed and entirely new tire because it had run flat spray (there’s no such thing). The tire isn’t a run flat, just reg tire. Then on top of that he said that I needed to replace more than that tire because the car is all wheel drive. And of course they weren’t in stock but the ones they did have were even more expensive. What should’ve been a simple nail repair on an almost new tire turned into a $900 charge for multiple tires. Luckily, my dad was a mechanic for many many years so I know cars and I knew I was being scammed. I took it to two other locations to confirm that I did not need a new tire. Got the nail hole fixed for $50.
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November 2023 by Logan Becker
Professional and courteous place, with a staff that has a strive for excellence and fairness. I highly recommend this place to anyone that’s looking for work to be serviced on your vehicle. Thank you Brett, Ryan, and Mike for the amazing service and I also wanna thank the lead tech for explaining things and being shown what’s wrong with my vehicle. 10/10. I’d rate higher then 5 stars
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November 2023 by Brittany
My experience with Bret at NTB was all the more appreciated because of a previous back-and-forth I had encountered with another service location. The contrast was evident; while my previous experience left me frustrated and uncertain, Bret's professionalism and knowledge were a breath of fresh air.Having gone through a less-than-ideal situation elsewhere, Bret's willingness to patiently explain and address my car's issues in great detail was a game-changer. It showed me that exceptional customer service and expertise are indeed possible, and it's just a matter of finding the right place with the right people.I can't emphasize enough how comforting it was to finally find a trustworthy and reliable location for my car service needs, thanks to Bret and the NTB team here. I will undoubtedly be returning to this location for any future automotive concerns.
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September 2023 by David Gaines, Jr
The staff is helpful and patient. They take their time and make sure they do a great job. I appreciated their quick service. I called them as soon as they opened for a repair and they got me in and back on the road in a reasonable amount of time!
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August 2023 by Que Wade
I have previously come to this location to get my oil changed and experienced bad customer service. Today changed that !!!!! I came in not remembering when I scheduled my appointment for and Jason was so pleasant. I have never seen anyone handle being short staff in this industry this profession. He and the two gentlemen working today were beyond pleasant and helpful. They educated me and I’ll be back to get the recommended services with Jason And his team. I’ve found my new oil change spot no more driving out to Columbia. Thanks again Jason and team
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August 2023 by Mark M
I called ahead for a valve stem replacement and was told I could get in quickly. Apparently "quickly" to this group means 3 1/2 hours. More frustrating is the fact that, when I asked for a status update, was told,"they're working on it now." But, alas, when I looked inside the work area, my car was not on a lift and in the same spot it was in when the car was taken in. Also, when I arrived, I asked at the front desk if a balance would be included and was assured it would. Eventually I waited outside the shop door and watched the process. When the tire was reinstalled, I asked the tech if he balanced the tire and I was told no, that wasn't included. I relayed that to the counter and to their credit, they were prepared to balance it, but I decline because, we'll, you know,...3.5 hours already. THEN, as I was leaving, I noticed the low pressure light on the dash was lit. I returned to the counter and was told...oh yeh, it takes a few moments for the sensor to reset...it's all good. Twenty-five miles later...you guessed it, the light was still on. Two days later I had to drive 25 miles back to have the sensor programed. On a different date at a different NTB after I spent over $1100 on new tires, I was told I needed a new battery...did I want them to install a new one while I was there. I declined and immediately drove to a parts store to have it checked...was told it's good, not replacement needed. That was 4 months ago. I'm done with every shop in this chain. You just had to ask!
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August 2023 by Gabriel Larkin
Brett and Jason are amazing. Glen the mechanic does great work. always my go to when passing through!!
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July 2023 by Geoffrey Livits
Jason who is the manager at the store went ABOVE and BEYOND to get my specific size tires delivered on the same day and have them installed under one hour. He did so with the highest degree of professionalism, courtesy and respect. Throughout the entire process I felt confident that my tire installation will go smoothly without any issues. As long as Jason is the manager of that location this will be my NTB of choice for all my tire needs.Great Job Jason and Thank you.
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June 2023 by Tazaa Sweeney
If there were ten stars that would be my rating. I called seven minutes before the store closed. Jason took the time to assist me with another tire. Very interpersonal and professional. Thank you Jason!!!!
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May 2023 by Peter Wray
Bill and Jason were very helpful at their location on Reisterstown Road. They were clear and specific with their analysis and Bill offered several options to fix the problem.Work was done quickly and efficiently by their competent technicians.They offer friendly and reliable service.I’ve been there before. And I would go there again.
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May 2023 by Charles Brown
I went in to purchase a set of 4 tires on Saturday morning 4/29. Due to short staffing the front desk rep Jason (who I believe is normally a mechanic?) was pretty busy but I noticed he was very professional, patient (not stressed) and kept one customer who seemed to have been waiting awhile, updated on her vehicle service. When my turn came he helped me select tires based on my preferences and made it clear what was in and out of stock and delivery times. Eventually I settled on a Michelin model. Jason clearly broke down all the option packages (installation, alignments) and costs. I placed the order for tires that would have to be ordered from the District Whse. Several hours later I called back as I changed my mind on the Michelin's after some additional research and decided on a less expensive, good quality brand (saved $500). When I called, Jason answered and although it was shortly before he was leaving/closing for the day he took the extra time to check the availability of the tires in the store and District Whse. Initially he thought he'd have to wait until Monday to revise the original order since it had already processed in the system, which I was OK with. About 5 minutes later after looking into it further Jason called back letting me know he could revise my order before he left and we got everything taken care of for the revised tire order and the tires should be in the store Monday or Tuesday as originally planned. I really appreciate Jason's customer service, patience and professionalism in both of my interactions with him. My only recommendation is to get more adequate staffing, hopefully staff with Jason's customer service commitment and professionalism!
