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July 2024 by Jocelyn Norris
I called this branch to see if I needed to make an appointment to have some documents notarized I was told I did not. So I go got there 9:30 AM I was ask if I made an appointment I told the women whati was told. She then said the person I needed to see was with a customer, I said I could wait, the women that was doing the notary work came upto me and said she wouldn't be able to see. I was furious because I was getting misinformation. Do not go to this branch the customer service is deplorable.
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June 2024 by Nef G Hernández
Very badly customer service I make appointment 5/30/2024 at 2 pm I arrived 1:40 i waiting to 3 pm no one helped me , I never make appointments in this branch again I don’t wanna waste my time again it’s one the worst branch’s .
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May 2024 by Furkan Yuce
Worst Wells Fargo this side of the country
Coming back for a second review 4-27-2024
This is the worst worst bank I have ever been to. Takes 3 hours to do the easiest transaction and multiple employees just doing nothing
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March 2024 by Mrs Bernard
Atm never working. Short staff and long lines. I hate having to visit the branch.
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December 2023 by Te'a McQueen
slow service and short staffed
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September 2023 by fazle akbar
Best customer services,professional and well trained staff,100% satisfied from the bank staff services.I am customer of this bank from last 18 years.This is my first time I rate and give a review about something..Strongly recommend this bank to everyone.
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September 2023 by Hattie Fields
Very professional! Very patient, courteous and excellent service
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March 2023 by Calvin tinson
I went into Wells Fargo of randallstown I greeted by the first teller Liz, who was extremely helpful to me, I truly appreciate her professionalism and the pride she put into her job. Tracy the second teller was extremely helpful as well. Both tellers made my day a lot easier they deserve a raise. I only gave five stars because he wouldn’t let me give any more. This Navy combat war veteran salutes you both go navy beat army
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December 2022 by Wynne Wall
I waited in the drive thru for 5-+ minutes. Another customer drives up who does the teller talk to first of course the person who just placed her banking in the shoot. I pressed call and the teller is salty with me stating they are helping customers in the lobby as if I was the one with the problem. How is that the customers problem? Then she said thank you for patience as if it killed her. Why in our neighborhoods? Or has being rude become the norm?
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December 2022 by Harpreet Singh
The worst bank in the area. The lines are always long, and everyone works slow or their system is just consistently down and slow. Never ever will be coming back to this bank. Stayed in the drive-through line 20 minutes and yet there are three cars ahead of me. So much for convenience so much for trust. Will be closing my account next week.
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September 2022 by Dave H
Very efficient. All employees are very pleasant.
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August 2022 by Ms. Hawkins
I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins
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March 2022 by Michele Galloway
Unbelievable management. I walked in to wire some money. Apparently the banker was too busy to help me. With only 3 customers in the bank, I sat in the lobby, waiting for a banker to help me. I sat for 30 minutes with no updates or feedback. Since there were no customers I finally inquired about when someone would help me. The response was they didn’t know how long it would be, even though here were no other customers. It took less than 30 minutes for me to drive to another branch. They so wasted my time, and had the nerve to have a plaque of Henry Wells on the wall with his motto on GREAT customer service.The only reason I’m giving a 3 and not a 1 is because the tellers were very nice and tried to help me. They kept calling to see when.
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December 2021 by Forgive Love Live
I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins
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October 2021 by Agency: Home Finders Network
I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins
