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February 2024 by Mee Rae Harding
I had my car towed here from Owings Mills, as my insurance only covered 15 miles. They diagnosed the vehicle, but I wanted to take it to a shop I truly trusted and for good reason. I recently moved, so the drive to Randallstown went from 40 minutes to an hour. I had called them the day I was going to pick up my vehicle, asking if they would just leave the key in my vehicle since I knew I was not going to make it before they closed due to how far I live. The person on the phone stated that they would leave the key there for me. However, after driving an hour, we got there and my key was not in there, despite having already expressed how far I lived from their shop. If they can't remember something as simple as that, I do not trust them to do anything else on my vehicle. They are also the least personable people I have encountered. When answering the phone, the man sounded like he hated being there and that doesn't make me trust their shop anymore than I already do. Which is none.
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February 2024 by Sandeep GHIMIRE
Very irresponsible worker
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January 2024 by Sylvia Thomas
Great service.
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December 2023 by Michael Sandler
Wayne was terrific. Explained tires and the differences. Helped me make an informed decision. Patient and knowledgeable. Great experience!
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November 2023 by Danielle Wilson
Very great customer service from Wayne and William. They were able to fit my car in late in the day and discussed best options for the services I requested.
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October 2023 by KARL GARDNER
10/3: Took my Toyota 4Runner into PepBoys of Randallstown for 4 wheel alignment and four new tires. Booked the appointment online and asked to if I could upgrade my alignment option. I was informed I could not. Darnell was the tech that serviced my vehicle and Marvin was the person that checked me in. I left the location and noticed a slight tire vibration and shaking steering wheel issue. I assumed it was minor balance issue.10/10: Called Marvin at the Randallstown location to inform him the issue was still present and to schedule a time to bring it in. He stated the earliest was 12PM as though they were busy but the online scheduling tool was available the entire day. I reserved a slot to add to the books.10/11: I brought the vehicle back in to Marvin and he assigned the same tech (Darnell) to resolve the issue. Marvin informed me the issue was resolved and gave me my keys. I noticed that the ride was harder and the vibration and shaking was very noticeable at lower speeds. Once I reached 55 mphs I nearly lost control of my vehicle on 695 due to violent shaking and vibration of the steering wheels and tires. I pulled over and measured my tire pressure to notice that my PSI on each tire was above 42 PSI and the cold PSI for a 2013 4Runner is 32 PSI. I was able to bleed out the air of each tire to about 35 PSI and I took it to the location in Catonsville. Upon their discovery they noticed that my tires were slightly out of balance and that my front wheel alignment was incomplete on the front right hand side. They worked the issue.This is unacceptable customer service and business practices by PepBoys of Randallstown, and I could have been injured or lost my life if I wasn't able to regain control of my vehicle. I am requesting a full refund and to be reimbursed for the hours spent trying to get an issue resolved that should have been resolved at the beginning. The Catonsville location exhibited professionalism and ensured my vehicle was safe to drive.
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September 2023 by Steven Burnett
When I booked the appointment I was told it would take 1-1.5 hours to have my service complete. Since the time was reasonable, I didn't drop my truck off. Unfortunately, it took 3 hours to have my tires put on and a wheel alignment complete. I would suggest dropping your vehicle.
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September 2023 by Joyce Yates - Jones -DHS- SSC
I needed a tire replaced and i brought my vehicle in for service at PEP Boys. A tire had to be ordered to replace my old tire. The tire was order and within two days I had a brand new tire for my vehicle. The tire was placed on for me and my car repair completed . Thanks Pep Boys again for the quick service.
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August 2023 by Wendy H.
Wonderful experience!Marvin and William- they both provide great customer service and are very attentive.They explain everything before making any changes and give you ample time to think things through.
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August 2023 by M. E. T
They always get everything right the first time whenever I come to this branch. If they don’t have it by the appointment time they’ll explain the delay and give options. Everyone there is personable, professional, and kind. I also like that they have a waiting area so you can wait with your vehicle. This is especially beneficial when you don’t live in the area.
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August 2023 by Toni Williams
I had a very user friendly experience scheduling my appointment online. I was taken promptly at my appointment time. I received courteous service from William, who was helpful and knowledgeable about my tire purchase. I would purchase my next set of tires from Pep Boys.
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July 2023 by Alicia Younger
Happy with the service I received. I made my appointment online and when I got there, they looked to be very busy. I understood when you make an appointment online the web system does not take full account of their workload. So I thought it was going to take a while but, my oil change was done in a timely manner. When my vehicle inspection was done and they found something else that needed to be done. That was completed in good time as well. Thanks to Darnell S and William E for the excellent service I received. Y'all are appreciated.
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July 2023 by K to the A N
I went to have my 5000 mile Service done on my car and the man asked me what that entailed. Aren’t you guys the mechanics to know that information?. I also wanted a squeaking, scraping noise checked on my car. Obviously it had to be a brake issue and I would have gotten it fixed that day. They return my car saying they didn’t hear anything and send me in my way, clearly they didn’t even check and lied saying everything looked fine. I took my car to another mechanic and they said my brakes were metal to metal. I will never return to this location you have immature young men standing around, don’t know what they’re doing with their manager yelling at them in front of customers. Unprofessional!
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July 2023 by Sean Fellers
Quality of service was poor. All employees were nice but the experience of dealing with the company was worst new tire install I have ever been through in 20 years of driving. I would not recommend anyone going to this company for tires. Period.
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July 2023 by Joyce Yates-jones
I always take my vehicle to Pep Boys on Liberty road. They give my vehicle the time of doing the work correct and I can rest for sure when I drive away that every aspect of my vehicle 's service has been addressed.Thanks Pep BoysJoyce