“My wife and I have always relied on this place for our annual pellet needs. This year, there was a slight hiccup with our order ending up at the neighbor’s (yes, all 3 pallets). But the moment they opened up the next day, they were on it. The team quickly corrected the mistake with professionalism and a friendly demeanor. It’s clear they genuinely care about their customers, and such service reaffirms why we’ll remain loyal customers. Kudos to the team for their swift and courteous response!”
“God I love these guys. Their drivers are the best around, they know their way around the city and can navigate any alley even in a tri-axle. The product is phenomenal and the price is completely fair. If you’re in the Baltimore/Baltimore County area, these are your guys. Trust me, I’ll never buy from anyone else.”
“This store has been here for over a half century.. The quintessential country store for gardening, yard, fertilizers, animal feed, odds and ends, etc. The staff is always friendly and knowledgeable about a variety of products. They have items you just cannot walk into your local average supermart and get. I had an ant problem on my balcony and they had products i needed but could not find across the street at my local Safeway. I always enjoy talking to the staff at the cashiers counter there. Visit them!!”
“Excellent Customer Service. I went to the Garden Center in Ellicott City Maryland
As soon as I came into the store, it was a warm welcome. The garden center guys told me to pull up to the shed and they will load up the truck for me. This is how you treat your customers. I will return to this store anytime. Keep up the great work.”
“I had 88 sheetrock delivery and I paid to have them placed into house. The labor told me they don't go up no more than 2 steps. I told him this is Baltimore how many houses only 2 steps. Called HD upset talk to Tamika customer service. She understood and helped me. 5 Stars due to her only”
“This is my second visit in as many years to buy products. I purchased the Triple Play Mix for my raised bed gardens again this year. This stuff is amazing! Perfect for vegetables. The price is right as well. They use a loader to put it in my pick up truck. The staff are always friendly. If you garden, this is a one stop ship for products!Thanks!!”
“I had an experience at Home Depot in Lansdowne the other day I need to share. I rented tools on 2 separate days. During both transactions, Kayla, Tom, Scot & Zach were all polite, nice and informative and went out of their way to assist me. Bravo team rental, you all should teach customer service in that store. Thank you.”
“What can I say, this Home Depot is the best!
Just don't go into the cash register with Latina lady name Esmeralda. She is just a busy buddy, wants to know all your life details”
“The staff was very polite and helpful. Even though they didn't have the specific item I needed (staff member checked to see if it was in stock). Granted, the item that I wanted was more related to automotive than tools. That's not their specialty. I'm not really surprised they didn't have it. I would gladly go back to this store. They had reasonable prices and good customer service! To the guy that tried to help me find fix-a-flat, thank you!”
“Amazing customer service today. I went in thinking they would not have the cabinets I wanted. Diane and the lady in appliances helped me and I got everything I needed !!Outstanding !!!”
“I recently became a first time home owner. When I tell you all that this is a lot....this is A Lot. There is so much to learn about a house, its parts, how it functions, the innerworkings, and who to call.One of the items that I am working on is getting blinds for the entire house. Why are there so many types of blinds? Why, friend? Why? I became really overwhelmed and reached out to blind specialist stores. Unfortunately, their quotes for service, design and installation was thousands of dollars. I kept the quotes and went to Home Depot to get their counsel. I had no idea what I was looking for nor the proper terminologies. What I did know was that the paper blinds in my house had reached it expiration date. Lol. I met Christina. She sat with me at a desk, gave me a tutorial on blinds and walked me through the home depot online process. The online process allows one to customize what they are looking for to the inventory of home depot. Christina patiently inquired about each room of my house that needed blinds, asked me probing questions, and encouraged my decisions. By the end of the meeting, she was able to provide me with a quote. I really appreciate being able to go to my local Home Depot to lessen the anxiety of homeownership.”
8AM - 8PM
6620 Reisterstown Rd, Baltimore“outstanding service from Justin at the customer service. My order was brought out to me in a timely fashsion and evening a item I had forgotten was bought outside to me once again number 1 with customer service thanks.”
6AM - 8PM
9818 Reisterstown Rd, Owings Mills“I was so delighted to had met Julian S at the paint department at the Home Depot - Owings Mills, MD. He was very knowledgeable and patient as he explained to me the various types, qualities and finishings of interior paints. He certainly made it easier as it was my first experience buying paint and I was feeling intimidated not knowing how to choose. Julian answered all the questions a rookie could have and he also helped me understand a balance color scheme.I left happy with my buckets of the top of the line BEHR Dynasty One Coat Satin paints. Thanks so much Julian S!Vicky Jimenez”
“Eric at their customer service desk is phenomenal. I found a mower on the website that indicated it had a clearance price, but it only applied in-store. It was a great price for a really highly rated mower that I had been searching for quite a bit. The website said the store had limited stock. I ran down to the store. Eric looked up the SKU and it appeared the mower was all sold out. Having thought I missed out on it, I turned to leave the store. Eric stopped me and offered to walk me outside to show me what mowers they had available. Lo and behold, when we got outside, there it was - the mower I was looking for. I'm not sure why it didn't show up when he searched for it in their system. However, had Eric not taken that extra step, I certainly would have missed out. It may seem like a small thing, him taking that extra step, but I was so incredibly appreciative that he did. It's hard to find that kind of customer service these days, but Home Depot has it with Eric. Give that man a raise or a bonus! Dedication like his is how you keep customers like me coming back time and again.”
8AM - 8PM
3750 Commerce Dr, Halethorpe“Such kind and helpful staff. I needed some PVC pipes cut for a project and someone directing the cashier lines offered to get someone to help me. You can tell they work as a team to do right for the customers.”
“I rented a pressure washer at this Home Depot today. It was a very pleasant experience. The employee that helped me was obviously a hard worker and very personable. I’ll be honest that this was quite possibly one of the best experiences I have ever had at any Home Depot or Lowe’s. I would definitely return here to rent more equipment.”
“We visited this store on 10/22/2023. It was the most pleasurable experience that i have encountered. MARLAYA was spectacular. She was very helpful and friendly. The level of professionalism that she displayed was simply amazing. I would highly recommend a promotion/raise for her. Anneliese (Supervisor) was very appreciative of my comments to her about MARLAYA. When leaving, SEMIRA was very helpful as well when she initially assisted us with MARLAYA. We were elated when we reached the cash register to check out where we encountered TYNEARA. She was very kind as well. The Super Customer Service that was given to us should be awarded due to the fact that it is very rare to find such a service. I would highly recommend this location in Randallstown, Maryland to all of my friends and family.”