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November 2023 by Andy Thompson
Recently bought a car from Preston Ford - it was such a painless buying experience! Hezekiah was awesome to work with and everyone I interacted with was professional and kind. Highly recommend!
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October 2023 by kimberlee roane
Great experience… fast process and I really appreciated the knowledge of the staff. This is my second purchase from Preston. I bought a Bronco in April ‘22 and I will continue to use them and recommend them. Thanks
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September 2023 by Edna Dunn-Rogers
I was greeted by the staff in a warm and friendly manner. They were very professional and demonstrated a sincere interest in providing quality service to my vehicle. With the setup that Preston has in the waiting room, I was able to sit at a comfortable table and work on my computer (while waiting for my vehicle). I received my vehicle within a reasonable time, and I am very pleased with the service provided. I trust Preston Ford West with servicing all of the future needs of my car!
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August 2023 by Tarshie Jay
Second time buying a car at this location, and I always have the greatest experience with Sada Diggs. Very detailed when communicating about the customers' needs and desires. She will always the job done. Forever will appreciate the length she goes to with her customers.
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July 2023 by Tyler McElroy
Everyone was very nice, very friendly. I would definitely go back for my next vehicle in the future!
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July 2023 by Rick Taylor
Customer service wasn’t bad, but as a Ford dealer I expected my F150 to be up to par for what I paid. Far from it.Leaky sun roof, transmission slipping.To be continued…. Since then Sisto Averno stepped into the picture and has taken care of my situation completely. A breath of fresh air,He and his team came up with a plan to cover all of my needs. He even recognized that I was going out of town and offered the same trim level as a loaner.
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July 2023 by James Sage
My wife and I just purchased a new 2023 PHEV Escape from Preston Ford and are very happy with the vehicle. This was a late night purchase and the salesman, sales manager, and finance officer all stuck around over an hour after closing to make sure we drove home that night in the vehicle. After being at the dealership so late there were a few concerns that came up with the deal.The general manager, Sisto, was very quick to reach out to me and find a solution to all of my concerns. His dedication to the customer was outstanding. He personally followed up with the service and parts departments to ensure the rest of my deal went through smoothly. Even with the issues that arose I can comfortably say that under Sisto's management the customer truly comes first.If you are in the market for a new Ford or used car, then I strongly suggest stopping in to talk with Jonathan, my salesman, and Sisto. They are a very friendly group and work hard to treat you like family.
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June 2023 by Tony Revels
Loved working with this dealership. My man Sisto was awesome to work with and made the buying process so smooth and stress free. Wouldn’t hesitate to buy another car from here in the future! Thanks again!!
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May 2023 by ruby fipps
I worked with Jonathan to buy my new car and he was great. He was very easy to work with and was very knowledgeable. He was very kind and answered all my questions well. I would definitely recommend this dealership, specifically Jonathan, to other people.
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April 2023 by Kimberly Averno
My experience with Preston Ford was so easy. Everyone was very sweet. Shortest time ever buying my new Jeep. Just love it♥️
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April 2023 by Ryan Moffett
Bad communication, unorganized and don’t know what they are doing at best or dishonest at worst. I purchased a new ford Bronco with December 2022 delivery. It’s now almost May 2023 and I don’t have Registration or a license plate. I’ve spoken with no less than 6 people at the company no less than 2 dozen times since taking delivery and they can’t figure it out. My suggestion is not to buy Or service your Ford through Preston Ford. I will update this when or if I finally receive registration and when I can drive this Bronco again as today it’s illegal and just sits. I’ve also contacted a lawyer.
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April 2023 by Marshal Anto
Excellent customer service for sure!!! We would give them a five starts….We recently bought the Ford Explorer at Preston dealership in Baltimore. We worked with Mr. Jonathan and he did a great job. He was so humble and gave us the best deal we asked for within an hour. We were able to finalize the deal on the same day. And, the general manager is such a good explainer. Highly recommended this dealership.
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April 2023 by Marjorie Warden
Recently traded in one Ford truck for a different model. Dealership had what I wanted. I had very competitive pricing, and the sales person and finance person were both excellent. They gave me a very fair trade in value for my truck
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March 2023 by Jeff Costantin
I bought a Ford Bronco Badlands at Preston West early this week. The purchase included a trade in too. I was very happy with the overall negotiation and purchase process and I enjoyed working with my sales person, Manny, who was very professional and a strong communicator. Even though the Bronco is still in high demand, I think I got a fair deal! The vehicle switch was efficiently handled and truck was detailed and had a tankful of gas (huge these days!!) and so far, I am really enjoying it!!
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March 2023 by Jimmy Maldonado
I was so accustomed to take my car to a different dealer. Due to their lack of appointments I tried Preston. It was one of the best experiences I had. Preston is no my dealer of choice. I always rate dealers by their service department and I was extremely pleased! Thank you guys for the wonderful experience. You now have a new customer!