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June 2024 by Dria B
If I could leave this place negative stars, I would. I've never experienced such unprofessionalism and incompetency. I brought in LEXUS pads and rotors to be installed for my front brakes. Shortly after, I encountered horrible squealing noises. I contacted them, explained the issue, brought it in again and they assured me nothing was wrong because they "couldn't hear anything". As soon as they pulled around my vehicle, my car made the noise and I said "that's it, that's the noise I'm referencing!". I was told I can bring it back again if the problem persists. I then recorded the noise and emailed them the vidoes. I finally brought my car back, a 3rd time, and since they heard the noise this time, they were able to determine it was from not having brake shims. I was told my car should've already had those when I purchased it. So, I'm assuming they likely threw them away when they initially replaced my brakes. I paid $273 for LABOR for them to install them the first time and another $200 for the missing part and labor to reinstall everything with the shims. The owner refused to eat the charge or take accountability for not recommending this the first time or for possibly discarding the old shims. Instead, he placed blame on LEXUS PARTS for not advising me to also purchase the shims. He also noted this is why they don't like to do work when customers bring in their own parts. Firstly, since they would've gotten the exact SAME parts from LEXUS, but would've taxed me on them, I likely would've experienced the same issue; clearly, they didn't know to suggest shims so they wouldn't have even purchased them if I ordered the parts through them anyway. Secondly and most importantly, why would I rely on a PARTS department, who is merely selling parts that customers are asking for, to recommend I purchase additional brake hardware? Isn't that what certified mechanics should be doing? Isn't it their job to recommend something when it isn't working effectively and determine the root cause of an issue? Clearly not, and had they checked this the first time, this entire situation could've been avoided. I've wasted my time and money for something so simple, any amateur mechanic could've identified this issue off rip. This is not the first experience I've had with them, which resulted in taking my vehicle back to them. As a 3 year and loyal patron of this business, I will no longer be supporting them again. It shouldn't take 3 visits to any competent, certified, mechanic to identity a such a simple issue. If you are a woman, I highly recommend that you don't take your car here, they will insult your intelligence because of your gender.
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March 2024 by Theresa Laster
I highly recommend this shop for your car repair needs. Been there a few times through the years. Dwayne is very professional and they keep you informed of all stages. No surprise cost. They are upfront with cost. They don’t hesitate to keep you informed and always answer the phone. My car was ready when they said it would be. My old car is running well. I will return for my maintenance.
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January 2024 by MDC071283
Great service very informative I'm a elite member now
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January 2024 by Alexander Charles
My car needed more work on it and they did the research for me about a warranty on my car engine and I got it towed from there to the dealership my car belongs to ASAP free of charge. I wouldn’t have been able to get immediate care to my car if it wasn’t for them. As it was one of my more frustrating things to deal with since finding out about the issue with my car.
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January 2024 by Ira Murray
Awesome garage with knowledgeable mechanics and service technician. All former BMW and knows all imported and domestic cars.
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October 2023 by Suntrice Duckett
The guys here were very professional & understood the issues with my car. They made sure that everything was done before returning my car.
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September 2023 by Nigel Chike
Service is always great here. Everyone I’ve dealt with has been very knowledgeable and easy to talk to. They communicate with simplicity and precision, I always know exactly what going on with my vehicle. I will highly recommend them. As they came highly recommended to me.
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June 2023 by Joe E.
Elite Import Auto Care is a great place to service your vehicle. Honestly I was skeptical about taking my car to any any place other than the dealership. They are BMW trained and experienced. Giving you dealership quality without the dealership pricing. They are very punctual and accommodating. Also, if you want to sharpen your pool game they can facilitate that as well. Give Allen and Dwayne a try you won't regret it.
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April 2023 by Frank Lockman
I commend and acknowledge the GREAT mechanical work and OUTSTANDING customer service at Elite Import. Since I don't have the opportunity to make such claims often and I am very picky when it comes to car care as a former mechanic, take my word this establishment is beyond reproach! Thanks for the Great Job.Service: Brakes
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February 2023 by Kent Davison
I always like to bring my car here....customer service is awesome! Constant communication whenever I bring my car in regards to the next step and keeping me in the loop! Shout out to Dewayne....✊?
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February 2023 by Eric Davis
This is a great place to take your vehicle for service. Donte is extremely knowledgeable and their prices are reasonable. He also gave a detailed explanation of the work that was needed now and what was not necessary at the current time. They are honest and made me feel as though they were working in my best interest. I highly recommend them.Services: Auto maintenance
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February 2023 by Eric D
This is a great place to take your vehicle for service. Donte is extremely knowledgeable and their prices are reasonable. He also gave a detailed explanation of the work that was needed now and what was not necessary at the current time. They are honest and made me feel as though they were working in my best interest. I highly recommend them.Services: Brakes
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November 2022 by Rex Ruger
Botched tire pressure sensor job. Hopefully they will get it right next time. Customer service is really good though.Well next time happened an it's still not fixed. Supervisor told me the tech drove it an it was fixed. Clearly it isn't it's kinda sad because they seem nice just not very good at the actual fixing part of it.
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November 2022 by April Arnett
Exceptional service, excellent customer service and affordable prices. Will definitely be returning and referring family & friends. Highly recommend!Service: Oil change
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July 2022 by wayne ferguson
The guy Dwayne had excellent Customer service, the auto shop manger Mr Brown was awesome. The entire staff was nice and friendly came in for a fender liner replaced and they did a Good Job.I will recommend them to all my friends keep up the Good work Mr brown. Your front office manager Dwayne 5 star..Service: Auto maintenance
