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February 2024 by Justin A.
0 stars, no self checkout , no tap to pay. Restroom smelled like stale urine. Gross experience, but nice checkout lady :)
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December 2023 by Liv R.
DO NOT GO TO THIS PHARMACY!! They are the worst, most problematic pharmacy with the rudest staff members I have ever dealt with. On multiple occasions, several different pharmacists who work at this location have made it as difficult as possible for me to get my needed RXs. This pharmacy and their staff are absolutely abhorrent so I will be switching to a new pharmacy immediately and highly recommend everyone else do the same.
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September 2023 by Marla V.
This is one store that is horrible. The curbside pick-up is off the hook, you wait over 1 hour for groceries. I pulled up in the parking lot and there was only 1 car for the curbside; now it's 2 since I pulled up. I look up and no one is coming out the door with people's groceries. I look up after listening to my radio so as not to get upset and see at least 5 more cars pulled up for curbside. Now I'm upset, I see someone take groceries to a car that was doordash service. I was upset because this person's car had just pulled up. So I tried to call the #443-202-0292 pick up and you got a man staying leave a message and you cannot leave a message because the voice mail is full. I called other Walmart #'s curbside like Sykesville Walmart and someone would answer. They have great customer service and you do not need to wait long at all. Sometimes they might be out of some of the items you requested so I need to use the Liberty Road store OMG I say. It happens each and every time. I'm so Upset Because the number does not work and they just need to remove the number off the board that is in front of you parking for curbside. Horrible Service at this store be aware
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July 2023 by Victor A.
If I could zero, I would. My friend asked where he could find an item. The employee said "I have no idea". 30 minutes for express checkout? Get it together! Absolutely 2 thumbs down!
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July 2023 by Ceddric S.
This Walmart has to have the worse Senior Leadership known to man. For pick ups for customers and drivers who deliver on behalf of customers. Thus is the worst customer experience I have seen in my life. Waiting over an hour for anything that say ready for pick-up is ridiculous. I am sure it is known the demand for this particular location but do the leadership care? Do you even care for those young workers who brings the items out and get harassed daily due to the leadership of this Randallstown location? I have been to several Walmart in Baltimore, Howard, Harford, and Carroll counties and never get this poor experience Ever!. You can't even park for pick-ups because your so far behind it seems everyday. Always low staff, or disgruntled staff(I guess I understand when they feel like they are drowning). Please corporate investigate this location and its leadership. Reducing orders for this location is not the answer for I'm sure the company wants to make money. I wish I could add a picture of this parking lot so everyone can see this madness.
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November 2022 by Ursula B.
Update Nov 2022 Pickup and Grocery pickup need to be separated. I've been waiting for 25 minutes for my groceries. While they bring out one two products ppl could pickup in the front of the store. Review Fall 2021 Just moved to the area about 2 months ago from an area with 4 Super Walmart's within 10-12 minutes of my house depending on the direction I wanted to drive. I have heard stories about this walmart and they live up to it. I was warned not to shop here but I've been doing walmart grocery pick up for 4 years. Some Walmart's are better at it than others. The Randallstown store is the latter. If you chose to use the service check your items before pulling away. They will give you substitutes without indicating a sub in the app of the 3 orders I've picked up each order I was given substitutes without the option to reject them. As i type this review, I've been here for like 45 minutes bc the "pickers" forgot several items from my order. All the important stuff... bacon , strawberry lemonade, eggs, Lactose free milk. Either way the leader Patrick was very apologetic and after checking with his supervisor came back to my truck and took pics of the missing items from the list on my phone. He went in an picked them himself. Thanks Patrick! To management- You are the only Walmart in the area. Because of that I'm sure the traffic to your store is really heavy. Tighten up.
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August 2022 by Samantha M.
All I needed was a frickin flash drive. I'm so irritated beyond words at the ignorant rude ugly thing working the electronics section. Apparently this woman needs fired because she can't do a single thing of her job. I ask for help and she rudly tells me she will be there in a minute. well after 10 minutes of waiting , I go to advise I still need help. She wasn't even there anymore! And I walked through several isles looking for her for over 5 minutes with many staff members observing me. And no one helped or offered help! I JUST WANTED TO BUY A FLASH DRIVE AND GO HOME!. literally worst walmart in the planet. Might as well shut down this location it's so terrible. All the other terrible ratings and reviews on this location is just proof of that.
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June 2022 by L R.
Absolute worse. This walmart has more associates walking the floor than they have at the registers. Every time I come in here I have to wait in line forvat least 20 min . It is 11: 56 on a Wednesday an I have 4 items I'm still waiting line while 2 associates are on there phone or playing around. This is ridiculous. They do nt even have self check out
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May 2022 by Laura F.
Large number of employees walking around the aisles of the store - surprisingly few actually working at registers (about 20% of registers open)
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January 2022 by Pastor-GAvery W.
Its the closest to me but one of the worst. The lines are always too long. The staff is mostly rude or indifferent. Many walk around using profanity or have inappropriate conversations while stocking shelves. They look at u and dont speak. The pharmacy is super slow and we cant hear each other w the thick barrier they have up for COVID.
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January 2022 by Tyler M.
Answer your god damn phones I've been calling for the past three hours this is getting ridiculous, I don't wanna come in your store and then realize that you don't have what I need is this is why am calling!!! This is insane you need to fix this issue it's not answering your god damn phones it's starting to piss off people.
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August 2021 by Nnaemeka O.
Worst Walmart in the area. Always packed. Never fully staffed. Long lines for checkout. Dirty. Filthy. Last time I was there I picked up some things got frustrated with the long wait in line, then left without buying anything. Worst thing to happen was the Owings Mills one shutting down because this one has gotten so much worse than it already was and it was already BAD. Buy online instead or if you need groceries, go down the street elsewhere.
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May 2021 by Meka H.
This is why I avoid this Walmart. So, I wanted to get my money back for a rotten honeydew melon using the freshness guarantee policy. The policy specifically states " customers only need bring back the receipt for a refund- no need to return the product". Mind you the melon was only $3.48. So it not like I was trying to get thousands of dollars and this is my first time returning produce. The cashier that was assisting me at customer service wanted to make sure that I didn't need to bring the product back. The team lead DAVONTE comes over and says he needs to check with the manager. Davonte comes back and says I need to bring the product in, I say but your freshness guarantee says I don't. And I threw the melon away. So I tell him to get the manager and she can explain to me why they aren't honoring their freshness guarantee. The " manager" KENYA comes over and says I can't return something I brought 2 weeks ago. I correct her and say it wasn't 2 weeks ago it was a week ago. And then she says well I have to bring it back in the time frame. What time frame? She says same day. So I'm suppose to rush back up to Walmart same day for them to honor the freshness guarantee? As I'm trying to show her the policy on my phone, and pointing out to her that there is no time frame. She throws her hands up and says " I'm not doing this with her" and walks away. I say so your not going to honor your policy? And she continues walking away. I asked to speak with another manager, who honored the policy. But after explaining to him how I was spoken to by KENYA I definitely expected an apology. I didn't get one. I told the manager I was making a complaint and he says " it was that bad". I reply... yes. It absolutely was that bad and embarrassing. I always get horrible customer service at this location so I don't know why I'm shocked. But I will be filing a complaint with corporate and the store manager. They need to take another look at who they make managers
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October 2020 by Jazmin K.
I wanted to take the time to leave a review for Ariyonna in electronics as well as Damon who was working the main floor. They were both very exceptional in their customer service and helpful. Ariyonna was working the electronics mainly by herself and familiar with the merchandise location and able to help multiple customers quickly with a positive attitude. Donald also works in the electronic department but I didn't engage with him much because he was helping someone who needed a lot of attention . I asked Ariyonna for his name because I wanted to recognize him for having so much care for this particular patron who was quite demanding, good job Donald! Ariyonna definitely has managerial qualities and maneuvers in a way where no one can question her skill. I really hope these team members are recognized for what they bring and I would love to see Ariyonna as a manager soon, she definitely knows her department and customer service very well! Good job and blessings to you all!
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September 2020 by Pamela W.
I shop this location frequently, I went to use a e-gift card via my phone and was told it wasn't accepted. Waited to speak to the store manager Vivian who never showed. I was given no explanation as to why I couldn't use the e-gift card. Although the day prior I was able to use the e-gift card. Very unprofessional, they leave you standing and around waiting for long periods of time to speak to someone. I wanted to speak with Vivian so since she didn't show up I'm emailing corporate to demand an reason why the e-gift card is not accepted. I do not recommend this location at all. I finally spoke with Co manager Stephanie and a customer service manager Autumn. They rectified my situation, I was satisfied with the outcome. I will still chose a different location to shop in. Worse Walmart I've ever shopped in.
