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December 2023 by Chelsea Wheeler
I recently had a dreadful experience with Caliber Collision in Randallstown, Maryland, and feel compelled to share my unfortunate encounter. I brought my car in on November 22nd for what was supposed to be a two-week job to fix a small dent and scratches above the passenger side fender, above my wheel. However, the entire process turned out to be a nightmare. Firstly, the service agent was unhelpful and lacked communication skills. Throughout the process, I had to constantly call for updates as the service agent failed to provide timely status reports. The promised two-week job extended to almost a month, with my car only being returned on December 18th. Upon inspecting my vehicle, I discovered numerous issues. The car was not reassembled correctly, with a noticeable half-inch separation between the grill and the hood, and misaligned side fenders. To add insult to injury, they deep scratched my bumper. When I confronted the service agent about these issues, he claimed uncertainty and promised to address the problems with the repair team. Despite the promises, the situation only worsened. The initial attempt to fix the deep scratch resulted in a mismatched paint color that was significantly off from the original. When I requested to speak to the manager, I was met with incompetence, as the service agent had no knowledge of the corrective measures taken. During the subsequent attempt to fix the issues, they irresponsibly cut my bumper off the bracket, leaving visible fiberglass fibers, and attempted to cover it up with poorly matched paint. It took the manager's intervention to acknowledge and rectify the damage caused by their own team. Throughout this ordeal, Caliber Collision in Randallstown provided no compensation for the numerous hassles, delays, and damage inflicted on my vehicle. I strongly advise against using this location for any repairs, as my experience with their service was nothing short of a disaster.
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December 2023 by The O Family
I have had an AMAZING experience at Caliber. Their staff is incredibly friendly, easy to deal with and MOST IMPORTANTLY INCREDIBLY KNOWLEDGEABLE!!To have even had the opportunity to speak with their Regional Vice President Kim IN PERSON blew me away!! You don’t hear of the “big wigs” being in their locations often so for her to not only be present and VISIBLE, but to also take time out of her day when I picked my car up to ask how my experience was FAR EXCEEDED ANY expectations I could’ve had!!If you want your work done right by people who know what they’re doing, chose Caliber!!
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December 2023 by Edith Serratos
This location is amazing! It was my first time here & Sam helped me out at the front desk and turned what could’ve been a very stressful situation into a cut and dry, easy process ? Sam made me feel at ease and informed me that things like this happen everyday and I have nothing to worry about, I truly felt (and now I know) I was in good hands! THANK YOU!!!
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December 2023 by Makesha Clark
Caliber Collision did an amazing job and Antonio kept me informed throughout the entire process. My car looks like new and I would highly recommend them!
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December 2023 by Tonier Pinckney
I didn't like the smell that was in my car. It finally air out week later. I wipe some dust out my vehicle ,that was ok. Just didn't like the bad odor
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October 2023 by Jennifer Schindler
I had a great experience here. I needed my car seen quickly and Troy provided great customer service and was able to get me in quickly for an appointment!
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October 2023 by Ariana Geppi
I had a great experience at Caliber Collision in Randallstown! Thanks Troy for going the extra mile, excellent customer service!
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October 2023 by Nelly D
Called in about a week ago to schedule an appointment for an estimate on my car. I explained it was my first time dealing with a car accident. Troy explained the entire process and made me feel at ease. Absolute great customer service!
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October 2023 by Jo-Ellen Turner
Danial Horwath was extremely considerate. He kept us posted on what was happening and got me back on the road. It did take longer than expected; however, the car was restored like new. I would use your facility againServices: Painting
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October 2023 by Kevin Sparenberg
I hope you never need to go to Caliber Collision, but if you do, this location is amazing. Got my ride back in record time. Granted, I had a non-critical fix that needed tending, but they were professional, courteous, and understanding of my commitments.Drop off one day, parts arrive on another, pickup a few days later. Pay my deductible and be on my way.Like I said, I hope you never need to go to a place like this, but if you do, you should consider this location. Simply amazing people and fast service.
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October 2023 by Jessica S
Fredo and his team are amazing! Communication was great the entire time they had my truck. Truck looks brand new work was done well. Other driver hit my car and was a nusance dealing with insurance, but Fredo made it easy. We only use Fredo and his team!!Services: Steering & suspension repair
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October 2023 by Jane Schultz
I can't say enough good things about Caliber Collision! From excellent customer service to the excellent automotive technician (mechanic). I highly recommend Caliber Collision for all your automotive needs!Service: Steering & suspension repair
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July 2023 by tracey haskins
They do immaculate work. Very friendly staff is awesome and they are very efficient. Your car or truck is in good hands!!!!
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June 2023 by Bill purtell
A 2 week job turned into 2 months. Poor work,bad attitudes and lie after lie. Went to pick up 6 times and declined pickup due to parts missing, falling off,dirt in the paint and the list keeps going. Finally I pulled my suv out unfinished and took to another body shop Zero stars.
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June 2023 by dillon schlick
This place is great the customer service is amazing the one mechanic name Gary really did a good job on my vehicle I would 10/10 recommend
