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July 2024 by danielle clinton-williams
I visited the Randallstown location to get my battery checked after needing a jump the day prior. The woman in a gray shirt at the counter's attitude definitely gave "I don't wanna be here and don't feel like helping". She did walk outside and test the battery. She said "the battery is good ma'am, I don't know what else to tell you" and proceeded to walk right back into the store. I was left standing outside, hood up, looking crazy. In my mind I'm like...Well damn ...I guess she was done helping me. I ended up needing a jump the very next day again, got the car towed to the dealer, who said it IS in fact my battery...and it needs to be replaced.
The level of customer service this individual (whose name I remembered but will spare at this time) displayed was terrible in addition to her giving me incorrect information. From experience I know those who wear gray shirts are managers, so if managers aren't able to give accurate information to customers NOR provide a decent level of customer service.....why are they 'managers'.
Completely disappointed with my experience.
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June 2024 by Hebrews 11:1 Yah1st
I'm not sure if she is a store manager or parts delivery manager but this person doesn't belong in that position, as soon as she walks in to the building she says "oooooo someone stinks", "it stinks in here" the loudest person in the room I hope corporate does something about this, stop hiring people that don't want to work please.
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June 2024 by abd alraoof
Good for all car supplies supplies
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June 2024 by Tamika
Great customer service!
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May 2024 by Duane Miller (Reaping4ever)
Have everything u need an if they don't they can order it
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April 2024 by Maya Brown
Horrible customer service Ian even get what I needed cause they are so rude and unprofessional!
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January 2024 by May Day
My experience their was the worst experience I ever step foot in , the manager talk to crazy and you seem dumb and they were swear to God drinking alcohol and party outside the store the employees I couldn’t believe it sad … only one guy felt comfortable with working minding own business I salute to him I wish got his name .. but everyone Corporate need check with them asap
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November 2023 by m p
Per the manager, if your battery is under warranty, the customer needs to take out the old battery and install the new battery. If that is correct that warrenty stipulation should be shared with the customer in advance. The manager talks down to customers.
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October 2023 by Rodrigo Reyes
I was in this morning to change a low beam on my car and the customer service was extremely bad. I had never been treated like this in an Autozone store, there was a boy who didn't stop chewing gum and for that reason I didn't understand what he was saying, I feel disappointed.
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August 2023 by Israel Ndlovu
The staff here was extremely helpful.Especially, there's a lady by the name of Savonne Adams and Marcel, they offered me and my pastor a great assistance. We were looking for the replacement part to fix my car after going through a long search. Thank you again to the staff for making my trip go much more smooth. I want to say that they should keep up the good work. Thank you.
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August 2023 by Aarinae Worsley
I went to this autozone in Randallstown and early in the morning and I have to say I was simply disgusted with the customer service. I came in nobody spoke I had spoke first, some of the staff was sitting on the counters on their phones just terribly unprofessional. When I was ready to check out, one guy told me “I’m on the phone”. The other salesperson had to ring me up and just had a very bad and nasty attitude. Won’t ever come to this particular establishment again.
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August 2023 by Bakhti
I do not advise this store very expensive product and service is terrible
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August 2023 by Sharon Weems
Great customer service ??
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August 2023 by Veronica Johnson Baltimore Famous Media Expo
Well stocked. I got some fuel injection, $ 6.99 each.
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August 2023 by Sara Holmes
The staff here was extremely helpful. They set aside a part for me and then gave me a great recommendation for a service center nearby. Thank you again to the staff for making my trip go much more smoothly!
