Verizon's Cellular Sales store in Queenstown, located at 4628 Ocean Gateway, offers a stellar in-person experience for customers seeking assistance with their wireless needs. The store’s wireless sales consultants, including team members like Ty Thomas, Naseem, Julliana, and Mercedes, are praised for their exceptional customer service. Customers report feeling well-supported during processes like transferring lines or upgrading devices, with staff taking the time to explain options without upselling. Despite some technical challenges, the team ensures smooth transactions, making customers feel valued and appreciated. The store provides a range of services, including data transfer, plan options, and wireless accessories, while promoting a welcoming atmosphere. For anyone in need of help with their devices or plans, this Verizon location comes highly recommended for its knowledgeable and friendly staff.
Ty Thomas is the best! Her knowledge of the products and ability to make a sometimes awkward situation quite comfortable made the experience awesome. My daughter and I upgraded our phones and Ty assisted me with saving money through perks and changing my Wi-Fi to Verizon. Excellent customer service ! Thank you Ty!
July 2025
Ty Thomas was amazing! She took as much time as needed to help my mom and I today and explained everything very thoroughly. We felt very good about the whole encounter!
July 2024
Stopped on our way to Delaware for a vacation trip...Travis helped resolve our issue quickly and got us on our way!
