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August 2024 by Shiela George
I took my car in for tire rotation, alignment of needed and check the cause for a vibration sound. They told me that I needed four new tires. I asked if that would fix the vibration sound and was told yes. I got all four tires replaced $882 picked the car up and proceeded to drive home and the vibration sound was still present. I call back immediately and was told they could just put all the old tires back on! Really? How does that resolve the issue? They never drive the car to ensure it was fixed. They then said I could bring it back a they would look at it to see what the issue is but couldn’t guarantee if they had parts to fix it. I was planning to leave town in the morning. To which they said again they can put the old tires back on….I’M So DONE
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August 2024 by Greg Lynch
During our military move process, our truck broke down at the last minute with a host of other challenges with our move. Was living a sad country western song… Granados rescued us with quick service, found a few other issues, got us out the door ASAP and gave us a break on the cost too! Solid gold staff and service, military friendly, and only regret I cant bring them with me to my next hometown!
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August 2024 by Jen Aguino
Went in to get a regular oil change, was in and out at a good time, but the mechanic that serviced my car was excellent! My "check tire pressure sensor" has been on for the better part of a year (not an expense I wanted to fix right now); however, the mechanic took the time to investigate and saw that my tire sensors were not bad and did not need to be changed, but rather, they just needed to be reset. I had been told by two different mechanics that they would need to be replaced, but this mechanic did the due diligence and figured out the problem - that there was no problem! Not to mention, the mechanic was a female - which I think is kick a**!! Thank you, Granados. I will definitely be back as long as you have good, honest mechanics such as her.
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August 2024 by J B
The service has drastically declined. Shoddy work done on our vehicle a year ago has turned into extremely costly repairs. Do not trust their work.
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August 2024 by Cynthia Rogers
Went here for a Md state inspection today and the experience was top notch customer service from start to finish. The waiting area was clean, the restroom was not only clean, but smelled clean and fresh as well. Everyone there was very friendly and customer oriented. Would definitely recommend this place and I will certainly be a return customer for other services that my vehicle may need.
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June 2024 by Suzy
They are AMAZING!! My tire was flat and when I called, Jonathan took me care of me right away! They were super friendly and professional!! Took great care of my car and treated me FANTASTIC!! Highly recommended ☆☆☆☆☆☆☆☆☆☆ Ten star rating.
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June 2024 by Kelly Johnson
They are "cash only" or you will be charged a 3% fee.
they don't disclose this until you're dropped off with no way to go GET cash.
the gentleman in front of me paid $30 in fees, his total being over $1,000.
this is unacceptable for 2024.
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May 2024 by Lima Junior
Took my car to get a simple service. Ending up having to repair something that they broke while driving on the road. Worst customer service EVER! The guy who wears glasses that sometimes works the counter was very rude and sassy ?. That thing is ok nowadays so its good. I would never suggest this place to anyone though. They even used racial slurs while talking to me. I am only one eigth black. So that's uncalled for.
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April 2024 by James Cast
We bought 4 tires for our sons Jeep to drive back and forth this college. On his way to college one tire went flat. We took it back to Granados in Prince Fredrick where they told us the cleaned the inside of the rim and it will be fine. It went flat again on his way back to school. This time they had to “clean the rim” again and “rebuild” the TPS sensor and with a sarcastic comment and smug look on the idiot that works behind the counter he said “yea, it would be fine”. 12 hours later before he started his drive it was down to 20psi. I put his spare on he left. I dropped the rim and tire off and explained the problem, they said they would soak it find out what was going on. After two weeks, with no calls from Granados, we called for a status. The answer we got was we don’t know, it holds air, nothing else we can do… I picked the tire up from the same imbecile behind the counter and he had nothing to say. Literally nothing.
We took it to another Granados in Owings. They found the tire wasn’t sealed and the valve stem was cracked. Fixed it in 10 mins.
They will be getting a completely different review.
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April 2024 by Jose Stemley
This is a place that I'll keep going to for all my tire needs and inspections.
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March 2024 by William Sammons
Honest, fair prices and quick service - all the basics are here
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March 2024 by Kathleen Basham
Loved the service and the amazing staff, including the shop dog, Zuma. I initially went here for tire installation and they were able to get me the best price for tires, installation and alignment. I had issues with the TPMS and had to replace 2 of the sensors and then my car just didnt want the tire pressure light to turn off. Every single time they got me in same day and made sure that we were taken care of. I absolutely loved the fact they had a shop dog there to keep my daughter entertained while we waited. My daughter has wanted to come back ever since to see Zuma again. I will have to make sure we come here from now on just for her to see Zuma again. I'll be back for an oil change soon and hopefully it's on a day the shop dog is there.
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February 2024 by DaNeil Deller
Getting tires replaced always sucks but having puppies to pet best part of my entire day!!! Employee has their puppies on site and would rather stay here and pet puppies rest of the day than go back home!
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January 2024 by Ryan Lawton
Not to long ago I had taken my truck in because I noticed a bubble in one of my tires. I had just moved back from Florida and mentioned I needed to also get a Maryland inspection to get it tagged in Maryland. They ended up selling me on 1000k worth of tires and set up a date for me to come and get my truck inspected. Granted I’ve been a loyal customer to this shop sense I’ve been in high school back 19 years ago. I even had purchased my last of tires for this truck at this location…. Nonetheless, I brought the truck back for the inspection and they failed me saying I needed around 8 thousand dollars in repairs to get it to pass Maryland inspection…. It does not matter to them how long you have been a loyal customer they do not care about you at all and will do anything to pull one over on you to make a buck
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November 2023 by Ray Surat
Probably the worst customer service