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June 2024 by Josh Romano
I know you think it’s a good technique but you guys do realize most people won’t look any further and will just go somewhere else when you don’t put the prices on the website. Saying contact for a quote lol. It makes it seem like you don’t want us to know cause you want the opportunity to talk someone into something too expensive and upcharge the crap out of it. missing out on a ton of sales. Don’t ever buy from a company that you have to reach out to get a price. It’s a scam. Not to mention reading the reviews where people complain. They respond by essentially saying the customer is wrong. When customers have a complaint about not being notified about delays or customers calling in wondering where their furniture is. They accuse customers of harassment for checking in on orders. Most negative reviews I brush off cause some people do exaggerate. But the big issue is the responses. Never once in these reviews have they taken any accountability. I guarantee they’ll respond to this one with no accountability either. Huge red flag when I was looking for furniture with this company. I tried shopping around on their website. Furniture looks fine. But I don’t feel comfortable trying to buy from them as they seem very difficult to work with, They obviously don’t respect customers, and they won’t show their prices on their website. Sorry but you guys need a serious leadership change
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October 2023 by Marsha C.
From my personal experience, this furniture store couldn't care less about it customers. Each time I had questions, I had to find the salesperson, and was made to feel like I was really bothering her and her phone call. From reading the responses to others' complaints, neither does the customer service person M.H. Be smart, spend your money somewhere where people really want your business. Furniture Gallery isn't it.
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October 2022 by Jill Crofcheck
Great place local to find art, lamps, and furniture. Cute place and sometimes you can find some real gems here.
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September 2022 by Lisa Battams
We ordered a sectional couch, a swivel recliner, and a kitchen table in May and received our product in early September. We were told to expect delivery the end of September. Nice surprise to receive it earlier. The quality seems perfect so far. We did have a piece with damage and they are making it right. I will definitely return to this store. Everyone there was super helpful and very professional. I love my new couch, chair, and table ❤️ Returning customer for sure! You can not find this quality anywhere in the area better.
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September 2022 by Fred A. Brechbiel Jr.
Good selection. Also a good price range from very affordable to more high-end depending on your needs. Reasonable delivery fees and reasonable delivery time for custom finish.
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August 2022 by Ryan Lavender
Good people. Knowledgeable and patient with our kids and long decision making process for living room and dining room furniture.
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April 2022 by Bob gross
Quality furniture, great service. Why do so many women posting here not seem to get that there is a covid problem creating delays in all kinds of industries, including furniture. Was my furniture delayed...Yes, did I complain and demand to be treated special.... NO! Like I said.... quality furniture, great service. Thank you to my friendly sales person, Carylon!
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March 2022 by Shannon White
We have had our custom made couch for almost a year now and still love it. The customer service was great and everyone we dealt with when ordering was so helpful. We did have to wait longer than expected for manufacturing but it’s understandable with the state of everything being shipped at the time. Anyway, my family of 4 lounge on the couch daily and our dog is allowed on it too. It looks just as good as the day it was delivered. I will definitely be shopping here again.
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March 2022 by Mary Mckenna
Can’t say enough good things about Furniture Gallery and their entire staff. My husband and I purchased new living room furniture that just was delivered and it’s absolutely beautiful. We did have to wait a little longer due to the Covid situation but we encountered this with other companies as well. Everyone was so nice to deal with and we love our furniture was made just for us. Thank you Furniture Gallery!!
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March 2022 by Karen Muffley
Be very careful when dealing with this company.. I paid up front for a couch, loveseat and ottoman a full year ago. When I called to state my displeasure with the wait, the store manager, Mike, told me that he would be happy to keep my furniture when it comes in because he can now charge a lot more for it in his showroom because of inflation. I said that I absolutely did not want to cancel my order. He laughed, hung up on me, and then put my five thousand dollars back on my card. I just want him to honor the contract which says, “No Cancellations” and actually deliver my furniture like was promised. I have never been treated so badly in my life.
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March 2022 by Karen M.
I had been going to this store for years but will never set foot in there again. I paid up front a year ago for a couch, loveseat and ottoman. When I called to state that I was frustrated with how long it was taking, the manager, Mike, told me that since I was unhappy he would just cancel my order because my furniture was a neutral color and he could sell it for a lot more than I paid a year ago. The contract clearly states No Cancellation and I told him that I did not want to cancel. He laughed at me, hung up on me, and then deposited my money back after they had been earning interest on the money for a year. All I want is for them to honor their contract but they won't talk to me. Don't be fooled by them-- they will say anything to make money off of you.
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January 2022 by Jennifer Crawford
I echo Elise's review. The owner actually did call me and right at the beginning of the call he started raising his voice, wouldn't let me speak, and then called me entitled and that I was what makes the community so bad. I was shocked. I couldn't believe the way he attacked my character without even knowing me or hearing me out.
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December 2021 by Elise LaRosa
I wish I could give a zero. I'm livid. My husband and I ordered a couch in June to be completed and delivered by November. We waited patiently and when it got closer to the delivery date, we called to confirm when we should expect it. We were told they needed to call the manufacturer, and the store called us back within the hour with a response. We were told the couch was awaiting materials due to COVID related shortages and were given a new delivery date of December 24th, 2021.My husband and I call again this week to confirm when the couch will be delivered. We were told they needed to call the manufacturer again. We waited two hours before calling back ourselves to see if they had heard any word.Mind you, my husband and I are calling for updates. The store never notified us the couch would be delayed at any point. If not for our due diligence, we would still be waiting with no information on the status of our couch.When we called back the second time, the female manager accused me and my husband of harassment and refused to give us her name, or the owners name. She was able to tell us that there was no refund available since our couch was a special order. At this point my husband went around the store and called the manufacturer directly.The man he spoke to was very informative and called my husband back within 30 minutes of their initial call. The manufacturer told us they haven't even made the couch yet as they are still waiting on materials. He went on to say that they do not hold peices at their location and ship as soon as they are ready.Knowing our couch hasn't even been made yet, tell me why we shouldn't cancel our order and go somewhere else that will actually talk and update customers on the status of their orders?UPDATE!!!!!My husband received a call from the store with an offer to give us a floor model in exchange for the couch that hasn't been made yet. The woman's name is Kimberly LaBonte. This was in the morning and my husband and I arrived at the store in the afternoon. This is the same day.We asked for Kimberly when we arrived and were asked to come over to her desk and have a seat. She wanted to try and figure out what happened when and such. Apparently, thanks to my comments on social media, there was nothing the store was willing to do unless the comments were altered or removed.Kimberly was the one who told my husband we were harassing them. I explained to her that was very offensive and the reason why I posted in the first place. Kimberly then proceeded to tell us, and pointed to a sign, that it is because of the government paying everyone to, and I quote, "sit at home and do nothing" that there is a shortage of staff that she was not as proactive and was not delivering the best customer service available. Nice excuse Kimberly, blame the government for your poor customer service skills.So, my husband and I are irate at this point. I'm standing up already wondering why we haven't walked out yet when Kimberly tells us she has to cancel our order and give us a refund. I asked her if we would get every penny, and she said yes. Now my husband and I are waiting for the refund and he makes a comment on how the store basically kept our money hostage and earned interest on it. Kimberly clearly took this as him yelling and arguing with her. Kimberly asked my husband, very sternly that he could sit and wait and not to talk to her or leave. As my husband was trying to talk to her, she told him to leave the store. I remained standing at her desk. Kimberly gave me a receipt to sign for our refund. I took my copy, asked for her business card and said, "Thank you ma'am".This ENTIRE thing could have been avoided if Kimberly actually cared about other people and WAS proactive in her job to deliver the best customer service she can. Thankfully, we all now know it's due to lack of staff she is this way. Totally not her attitude. If you're so unhappy helping people, don't be in customer service.
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December 2021 by Beth Domingue
Waiting forever on the furniture with only delayed ‘estimates’ on the horizon. After 6 months of waiting, including a two month delay, we were just told that our furniture has not even been started on production. And, it’s non-refundable. Go figure.
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December 2021 by Elise Nicole LaRosa
I wish I could give a zero. I'm livid. My husband and I ordered a couch in June to be completed and delivered by November. We waited patiently and when it got closer to the delivery date, we called to confirm when we should expect it. We were told they needed to call the manufacturer, and the store called us back within the hour with a response. We were told the couch was awaiting materials due to COVID related shortages and were given a new delivery date of December 24th, 20...