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“In preparation for my 30th High School Reunion in Mississippi, I purchased and mailed a cashier's check to the caterer. The check was supposed to arrive by a Friday before the reunion; however, as of Monday it had not arrived, and after numerous calls, redirects, etc. with the USPS, the check had not even left the Maryland area. If you know anything about cashier's checks, once they are issued, no changes, reissues, etc., are supposed to happen until after 90 days had passed. The reunion committee DID NOT have the money to cover us for another check, and if the caterer did not get paid, we wouldn't have any food! Needless to say, I had a real-life crisis on my hands. Upon walking into BOA, knowing what I knew about the cashier's check, and just trying to see if anything could be done, Sheila greeted me, and once she heard my predicament, she went into action. She was honest and upfront about what she could do, and that there might not be a positive outcome afterwards. She took me into her colleague, Francis' office, and they went to work. Francis had me relay what happened, as she typed an email to their Supervisor. Once it was sent, Sheila stayed on top of things to ensure the Supervisor saw the email and had any/all information they needed to make a decision. After also seeing the emotional toll this whole ordeal was taking on me, they suggested I step away for a moment to grab a drink/bite to eat and promised to call as soon as they heard from the Supervisor. Thirty minutes later, Francis called, and it was decided that they would stop the original check and reissue. Sheila Blue and Francis Fierro, you both are true examples of going above and beyond for your customers and I am FOREVER grateful!”
“They have been professional and very accommodating during this pandemic. When I needed a notary it was very easy to call them and make an appointment. I have never had any issues with banking with them either.”
“I normally don’t do reviews. Due to the outstanding customer service I’ve had today with my transaction here today with applying for a loan I was beyond impressed with every staff member and their customer service. I would highly recommend banking with this branch and borrowing from them.”
“So I won’t lie I was nervous about coming here due to the bad review. But pulled up, easy parking. Walked in was greeted at the door.Told the lady I want to make a payment. She processed it, gave me my confirmation receipt and that was it. In and Out in less than 10 mins✅ So five star experience for my first time there.”
“I went in to withdrawal some cash while I waited on my card to get to me. Julie, the employee who helped me, was amazing, she informed me they could print me a new card there and was just generally great at helping me out. It was an extraordinarily pleasant experience for a bank.”
“Fast paced, especially with all tellers open and all around great atmosphere when I go in there... Always smiling and laughing with the customers. I couldn't ask for any more than what I already see from them!!!!.... Thank you SunTrust Prince Frederick!!❤❤❤”
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“Working with ESFCU is always a pleasure. The only place I do business. When purchasing a car, the dealer said they could beat the credit union which they could not. It was quick and easy and did everything over the phone.”