-
August 2023 by Jeff S.
The two large fishbowl tip jars, with $10 bills on prominent display, was the last straw. Tipping at the UPS Store??? And with the two large (literally, fish bowls) bowls front and center, it screams "tip me!" I've found another store close by and am through with this location.
-
July 2023 by Noeleen Sullivan
I tried to drop off Amazon return in the same box it was delivered to me, but the UPS representative wouldn't take it since it wasn't in a "brown" shipping box. She then tried to sell me a $20 brown box, which I declined to do. Amazon will send a UPS driver to pick it up now. Ugh, such a waste of time for everyone.
-
July 2023 by Reza Ghandi
The most nonsense UPS around, the lady in front is the most biased clerk ever looking for every single excuse to charge extra for already paid labeled package , when the other UPS stores will accept
-
July 2023 by Razieh Hatami
This UPS is the worst Amazon drop off. She will use some excuse to deny Amazon boxes. I wish there was zero stars for rating.
-
May 2023 by Kevin M
Scammers! Amazon Package that I returned to them was delivered in the original box, they said it must be put into another box even though that was not the way it was delivered. Paid the $12.95 and have moved on to the next UPS store! Beware!Update (May 5): Their response further proves the dishonesty! See attached picture which is an example of a product being shipped to me by UPS in the “Manufacturer’s Box”! If I return it, you’re saying I have to put it in a box that it didn’t come in?!?! Unbelievable!!
-
April 2023 by Pri Vate
they stole a $200 item from me by treating it like they would package it later and then giving me a register receipt and no UPS shipment receipt. Because I was shipping other items I didn't notice until later. Do NOT trust this location.
-
April 2023 by Azadeh AT
I’ll rather drive further and take my business elsewhere. Franchise owner makes it extremely difficult to return Amazon items and insists on certain type of packaging, tapping and labeling. She does everything to make you feel uncomfortable returning. Suggest going to the other side of Potomac UPS store, where there are much more helpful and considerate.
-
April 2023 by Lisa Hartman
Easy to ship and drop off. Been visiting the store for years.
-
January 2023 by Juliette D
Every time I visit this UPS store, I have a discordance encounter with the Asian "lady" that works at the front desk. She has an unpleasant, biased way of treating people (I am a web designer/adult Spanish woman in my forties). I have visited many other UPS locations, and it is always an easy, friendly process. This Asian woman has a very arrogant tone, constantly interrogating you like she is the police. She treats you with suspicion, but when I treat her the same way, she gets annoyed because I didn't allow her to finish packing my packages after my departure. I ask her to complete them in front of my eyes. What comes around goes around. She is too entitled, tedious, and difficult.
-
September 2022 by Chad B.
Horrible, go to drop off a package and 5 days later I still have no information or tracking on where my package is. Would not recommend
-
May 2022 by Jane M.
Not helpful nor friendly to customers. Because we experienced a few very poor service encounters, we are driving to other UPS stores even though this store is closest to our house. They need to train their staff.
-
May 2022 by Kara Baker
I don’t ship everything from here (because of the price), but when it’s important, this is the place. The customer service is excellent, they package everything up perfectly, and the packages always arrive intact and on time. Much better than the postal service—you truly do get what you pay for!
-
May 2022 by A Z
Every time I come to this location, the lady in the front is either treating other customers rudely or speaking to me rudely. She has a very condensing tone and voice, and tends to speak over the customer. Not a friendly location. At least they take my Amazon returns..
-
May 2022 by Andrew Bowyer
Been a few times with good experience.. star knocked off as quite hard to find first time inside the small mall. Follow signs for karate to find it
-
April 2022 by Evan Scott
Consistently best shipping experience. Always makes it stress free and friendly. Thank you!
