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“A shout-out to manager Marlon, a hands-on leader whose proactive approach is commendable.
He's not just a manager but a part of the crew, eagerly jumping in to handle boxes and readily engaging with customers and staff.
Marlon's love for his job shines through his constant smile and the energy he brings, making the store feel like his playground.
Whether he’s packing boxes, chatting with customers, or enjoying the workday hustle, his passion is palpable.
I frequent this UPS store for Amazon returns and shipping our own packages, and it’s always a delight to interact with the team.
Alex deserves a special mention for impeccably directing the flow of operations, ensuring seamless coordination between customers and UPS drivers.
During COVID-19, as online shopping became our norm, this UPS store has been the backbone of Great Falls. Their diligent work, often under the pressure of processing multiple returns and coordinating with heavy UPS trucks, has not gone unnoticed.
We, as a community, owe them our support for their tireless efforts.
Every team member, from Evy, the young lady with the striking purple hair highlight to the young assistant Jaalen, with his always smiling face, provides exemplary service. I can’t tell you how many times I have forgotten box and they have provided assistance or printing labels directly to their printer with speed and efficiency all that requires effort, knowledge and ability to do a great work and all of them provided that and more.
They offer a range of supplies, like tape at reasonable prices, and boxes for those last-minute Amazon drop-offs.
This team's diversity in personalities and strengths creates a perfect blend, making this UPS store the go-to for all our mailing needs. I wouldn't dream of going elsewhere and I extend my heartfelt thanks to Marlon for his exceptional leadership.
His skill in managing both his staff and customers ensures the store meets our neighborhood’s high standards.
A gentle reminder to the community: although the team is accommodating, we should respect their closing hours. Let’s not make last-minute visits - they deserve to join their families on time.
Thank you, UPS Store team, for your remarkable service. We cherish Marlon, Alex, Evy, Jaalen and the entire UPS drivers team.
Looking forward to many more years with you as part of our Great Falls Village family.
I recently distributed chocolates as a token of appreciation, and I encourage all Great Falls residents to consider dropping off a thank you gift for this amazing team. They go above and beyond, often working after hours to process our items, ensuring we receive our refund statuses promptly. So, if you have sweets or any kind of treat to share, please do. They are a treasure to our community, deserving of our utmost respect and recognition for their hard work.”
“I went in here to get a couple of documents notarized today. Service was excellent and super efficient! I wish I had taken down the name of the good gentleman who helped me out -- thank you so very much!”
“Elise is the most professional and talented employee that I have ever met working at the UPS store at McArthur Blvd storeShe is so knowledgeable and courteousI have a company myself and I will hire her if I canQuan Trinh”
“Amazing, clean, & professional facility! The staff was so friendly and checked in on us throughout our day-long meeting. We LOVED the wall that was an entire whiteboard in our meeting space.”
“This is the best UPS Store I’ve been to. The store is always clean and the employees are efficient, smart, and friendly. We’re new to the area but have been here a dozen times already for different things and every experience has been positive.”
“My favourite mailing shop in Arlington! The employees are always friendly and helpful, especially Michelle. It's so nice to go to a shop where you get a hello and a smile. Most shops in Ballston should learn from them!”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“I was in desperate need of a paper to be notarized and this location stayed open for me to get that done! 10/10 great people there. Go here and not the one by Bethesda Row - not nice people! Thank you to the manager working 6/25!! ?”
“The nicest UPS store I've ever been to. I needed to get something notarized and mailed and the gentleman there was kind and helpful. The whole staff was nice actually!”
“Daniel and team are the best! No matter what I need to take care of...sending laptops, Amazon returns, they will guide me thru it all without any stresss and I've had AOT of mailings and returns in the last few years! So glad I know I can rely on them no matter what!”
“Friends, this UPS store is one in a million. Lina and Renata are knowledgeable, patient, kind and efficient. I was cleaning out my parents' home and had gobs of items to ship out of state. Lina was professional and diplomatic even though I was leaving her with tons of items to pack and ship. Renata is her supervisor and I can tell you firsthand that UPS is lucky to have them on their team. Each is a reliable and trusted brand ambassador. I highly recommend you use their services -”
“Joe was awesome, thank you so much. I got everything I needed & he took care off me & several others in a timely manner in less than 5 mins. He needs a raise. Thank you Joe?”
“Super friendly, lines always move fast, excellent service. And, they loaned me an extra box today when my return needed it and I made a mistake. Excellent service!! Thank you??”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“I go out of my way to utilize services here. Staff is always kind and helpful. The manager Alex is great. I’ve witnessed rude customers and he is always kind. As a small business owner myself, I truly appreciate him and this specific location.”
“I’d give 10 stars if I could. I was returning some Amazon purchases and I messed up everything there was to mess up, and the guy at this store took care of everything for me including swapping packaging bags to save me money. Then I got home and realized I messed up return labels as well! Went back and the pulled out my packages and fixed that for me in as well. All was done quickly, friendly and professionally. This is beyond great service - this is being treated like family. Thank you!”
“Very friendly and welcoming team - from Reception to Management. Was asked by three different people if I needed room space and
something to drink. Fond farewell as I left. :)”
“I've been here a few times now and the owner is such a friendly and helpful person. I had some packages to send off and I couldn't find a box for one of them. He was kind in offering to leave the box with him and he would take care of it for me. I even got a shipping notification later that evening. The "more" part of the store is accurate as aside from mailboxes and shipping items, you can play the lottery, use the computer, purchase snacks, greeting cards, and other random retail items.”
“Don't be fooled by the young employee's ! This location offers actual empathy and support when it feel's like things are going sideways ! We no longer will go to Fedex for our printing needs as the employee's here have been much more ethical and supportive when we've had varying requests. They also ALWAYS have a notary on hand which is priceless. Give them a try !”
“Went to get a shipping label printed and had the best experience at an UPS store. I don’t own a printer anymore and have used multiple print stores to get things printed. The folks working here were super kind and helpful. Wish more places had people that communicated well and were as helpful as people here. Highly recommend using this store.”
“The best customer service in Arlington. I was bummed the UPS store closed down that was closer to me stopped operations but once I went to this store I was amazed by the customer service and problem solving mentality of the associates there. Especially the front desk person named Mo. He really took care of me and did an excellent job. Even if it's out of your way go to this UPS store they are exceptional and do an outstanding job!”
“the UPS location in Bethesda Maryland on Westlake drive is a great place to print documents and send out items , the staff are very helpful and they were patient and they helped me with everything when I made my visits to print the items I needed.”
“I had to ship a bulky and fragile board, and Naomi at the UPS Store went above and beyond ?
Naomi verified my pre-purchased label, confirmed the shipment was acceptable with my loose packing, and proactively added more tape to ensure the board wouldn’t get damaged. Absolutely polite and incredibly kind.
Thank you, Naomi! ??”
“My wife and I have had to use the notary services of UPS in Olney. Both times, once with Spencer and once with Justin, we received exceptional service. Quick, efficient, helpful. Highly recommend them.”
“It is a convenient store and the staff are very nice. Sahil Shinwari was very helpful in my sending multiple items via UPS to a location across the country. I recommend this UPS store highly.”
“I misread their closing time, and when I went, Matt and Freddie were so kind to stay open for me! They are not only kind, they are reliable too! Thank you Matt and Freddie!”
“The UPS store employees were so helpful! Cindy was amazing! She went the extra mile to help us with a difficult situation. We are so grateful for her attention to detail and figuring out the best way to send our package with important documents internationally. Thank you Cindy!”
“Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.”
“Great experience. The store was clean and not busy. I had my hands full with Amazon returns and a baby. One of the employees was nice enough to open the door for me which honestly made my day.”
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“I’ve been going here for 3 years returning Amazon packages that I have repackaged in original packing, new packaging, or that only require the scan of a QR code (no box). At times these have been very frequent returns.
Early on, when I brought a box in that wasn’t fully packaged, the woman at the store told me that next time they’d have to reject it or charge for packaging in-store. She wasn’t rude and it’s certainly reasonable that she, as a business owner, doesn’t need to consistently defray my costs.
I happily use this UPS regularly.”