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September 2024 by Daniel Kim
Went here to open a college checking account and couldn’t be happier with my experience. I’m sure it was peak lunch hour, but Aparna, who was helping me, was incredibly thorough and helpful in all of her explanations. As someone who has little understanding of personal finance, I was able to fully understand everything she told me and am very grateful for how humorous she made the whole process
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November 2023 by Joe H
Poor service. Spend any extended period interacting with them, and the staff act like you’re bothering them. Chase needs more locations. This is the only one around the area.
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July 2023 by Agustin Cortes
Overall great expereince, 5 stars is little for the kind of ustomer service you get here. Business is done correctly here!Thank you to Pratik, Fathima, Aparna and Noshina for your great service.
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July 2023 by Walter Jarisch
Knowledgeable, professional and courteous staff. Prompt in addressing concerns of customers.
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May 2023 by Barbara Force
Had a great experience! Fast and easy! Got good financial advice, too. Nice people
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February 2023 by JOANNE LOUIS
If you want any kind of service do not come to this location. Especially if you are of African American decent. This was the second chase location we went too and even though there was about 6 people working at the location, no one wanted to help us set up a checking account. Every one was waiting for their “appointments” to come. To add insult to injury, another customer comes to open an account, the same service we asked for and he was served while we were told we had to make an appointment and come back. Disgusting customer service.
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November 2022 by L G
This is the third time that i have called and/or arrived to this specific location to make a deposit into my IRA and the licensed banker is NEVER available. I had been carrying this check for over a month now to deposit it into Chase and every location(Potomac, Rockville, Germantown) I have tried their licensed bankers are either out of office or never available. I might just move all my IRA’s somewhere else if this continues. Very disappointed
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July 2022 by LG
This is the third time that i have called and/or arrived to this specific location to make a deposit into my IRA and the licensed banker is NEVER available. I had been carrying this check for over a month now to deposit it into Chase and every location(Potomac, Rockville, Germantown) I have tried their licensed bankers are either out of office or never available. I might just move all my IRA’s somewhere else if this continues. Very disappointed
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May 2022 by Alexius George
If you are a young black girl with some thousands in your account do not go to this bank they will discriminate against and not give you a cashiers check. I was turned away from getting a cashiers check for my rent from this bank even tho I had over $4,000 in my checking account. I called chase that day to see if there were any discrepancies on my account that was keeping me from getting a cashiers check for $2,500 and they said no and they didn’t understand why she wouldn’t issue me one. I would not recommend unless you want to feel like a criminal trying to get your hard earned money from your OWN ACCOUNT!!!!! I have never been treated this way in all my time as a chase customer.
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May 2022 by Shah
This chase branch by far has given me the best experience I have had in some time. The staff and management are very accommodating, attentive and made me feel at home. Everyone was very professional but personable at the same time. Most other banks feel a bit sterile, but when you enter this new bank, it feels very homey, modern and not outdated at all. Plus I never have to wait in line and someone is always there to assist me in my needs.
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May 2022 by Sebastian Joseph
I love this branch..! Everyone is always so helpful and knowledgeable. I feel as if they go out of their way to help me and make me feel like my little problems are important.
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May 2022 by K Thomas
Walked in to open new account with Chase. Staff was friendly, fast and knowledgeable. Would definitely recommend this branch!
