-
February 2024 by Caitlin Weis
Steve and his team were wonderful to work with for our new carpet. They were very accommodating, professional, and easy to work with! Highly recommend.
-
December 2023 by Lynn Weiss
Steve is wonderful with great service, inventory and prices.
-
July 2023 by Letisha W.
This is THE BEST place to take care of your flooring needs! I have known the owner for over 16 years and he has faithfully always helped me with every flooring issue I could have, to referring me to people who could help me when he could not. For example, I needed a vacuum and he helped me get one that fit my family's needs with pets and asthma. I needed flooring basement that was waterproofing, I needed carpets that shagged, I needed carpets for school, I needed my carpets cleaned from all kinds of disasters, basement flooding, etc. He sent my mom who is a senior there and instead of worrying she will be ripped off, I'm assured he will take care of her. Rare guy, in the best possible way, which leads to great service. Carpet and flooring fiascos can be really stressful! He takes the stress away. For sure make sure this place is one of your estimates. Sometimes it's not about price but quality of service and peace of mind.
-
February 2023 by Scott Buchan
This is the best place for your Miele vacuum needs!
-
February 2023 by Jane R.
I have used Steve and his top-notch teams for several projects and been extremely pleased. They are very professional - excellent craftsmanship, great aesthetic and go beyond what is expected every time. Many family and friends also rave about his work -- and his customer service is ideal and prices very reasonable.
-
January 2023 by Julie McConnell
Excellent job and workmanship. We replaced the carpet in our basement. Very good quality and best price.
-
January 2023 by Adam Field
Everything about my experience with Steve and his crew was extremely positive from my initial visit in early November to the installation of new carpeting 10 days ago. Steve's quote was the least expensive out of the 7 Rockville area carpeting stores I visited. Combine that with his excellent communication and the expert installation by his crew and you have the perfect store to go to for your carpeting needs!
-
December 2022 by Wendy M.
I've loved everything about working with Steve, the owner, and Bruce at Carpet & Vacuum Expo in Cabin John Village. From picking out the right carpet, comparing prices, scheduling delivery- it's been so easy. Steve and Bruce helped me come in UNDER budget, provided me with so many options and somehow made it fun. Steve communicated with us throughout the entire process, so we always knew where we were in the process and when to expect delivery. Steve's place was recommended by a friend. I'm happy to pay the recommendation forward.
-
November 2022 by Cindy Burroughs
We are thrilled with our new custom carpet! Steve and his team made the entire process quick, easy, and convenient. Thank you so much!!
-
October 2022 by Linda Berger
Our family room had a very uneven floor due to a previous renovation. It wasn't too noticeable with carpet but, after 20 years, we decided to put in a hard surface with vinyl plank. This issue was challenging, but Steve's crew did an amazing job. The result is beautiful and there is no more bump in the middle of the room. From the initial customer service person, to the crew that leveled our floor, to the installation and clean up -everything was great. We highly recommend Carpet and Vacuum Expo in Potomac, MD.
-
October 2022 by Tricia S.
We used Carpet & Vacuum Expo to replace the hardwood on our whole first floor as well as the carpet on our stairs. They were WONDERFUL! We dealt with both locations looking at our different options and loved every sales person we worked with. They even talked us out of hardwood (which would have been a more expensive option and beneficial for them) because it wasn't a good option for our kitchen area and steered us toward the most durable options. They did the job in half the time our contactor expected they would and it turned out beautifully! Highly recommend!
-
August 2022 by Evan
Kind courteous and professional. Also, great memory!
-
June 2022 by Katie B.
The owner, Steve, was incredibly kind, helpful, and patient as we picked out our stair runner and got it installed. He helped us point us to the types of carpet that worked best as a stair runner, ordered several samples for us to make sure we liked it, and didn't pressure us at all as we took our time deciding. They also did a great job installing it and we love how it looks. I will definitely be returning the next time we need new carpet!
-
May 2022 by Amy P.
Great service and expertise. Wouldn't consider buying carpet from anywhere else!!! Steve is a true professional!
-
February 2022 by Laudan Moghadam
My husband and I (a non-white couple) went to this store to buy carpet for our basement. As soon as we walked in, one of the two salesmen started showing us their cheapest products while he repeatedly emphasized "these are our only affordable carpets", without even asking us about our budget. We walked around and browsed other samples. When I asked for the price of a higher quality carpet, the other guy said "I can check but that one is VERY expensive!." I insisted on getting the price (we really liked this one and were ready to buy), while he was checking the price, the other man brought back a sample of the significantly cheaper product and said "are you sure you don't want to look at this one again? This is very nice and it's much cheaper!." When I directly asked why the two of them insisted on selling their cheaper products they responded "we want to offer something that would fit your needs!!" Not sure how they assessed our "needs".I don't know if they assumed we couldn't afford the product we wanted because of our skin color or the fact that we dressed very casually (we don't typically dress up to go to a flooring store!). Nevertheless, they lost a customer for good!
